Gruppo Hera
2-4 Viale Carlo Berti Pichat,
Bologna, 40127,
Italy
Bologna, 40127,
Italy
39 051 287 111
Utilities
Gruppo Hera Technographics
Gruppo Hera Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gruppo Hera and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11265 Gruppo Hera employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gruppo Hera has purchased the following applications: QAD Adaptive ERP (ex MFG/PRO) for Manufacturing ERP in 2016, Microsoft 365 for Collaboration in 2018, Liferay Digital Experience Platform (DXP) for Web Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gruppo Hera is running and its propensity to invest more and deepen its relationship with QAD , Microsoft , Liferay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gruppo Hera revenues, which have grown to $11.64 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gruppo Hera intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gruppo Hera Tech Stack and Enterprise Applications
Gruppo Hera ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| QAD | Legacy | QAD Adaptive ERP (ex MFG/PRO) | Manufacturing ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Gruppo Hera implemented QAD Adaptive ERP (ex MFG/PRO) as part of its Manufacturing ERP landscape. The deployment supported Front Office, Customer Care for Hera Spa Group and Hera Comm. S.r.l and was active from November 2016 to September 2018, handling paperwork workflows for families, condominiums, and small and medium-sized businesses related to energy, water, environmental services, and TARI management for the Municipality of Modena and its province.
QAD Adaptive ERP (ex MFG/PRO) was configured to deliver core Manufacturing ERP capabilities including financials, manufacturing operations, inventory control, and order management, with emphasis on document-driven customer workflows and master data stabilization. Configuration work focused on aligning ERP transaction flows with front-office case handling and document orchestration to support customer service and billing-related documentation.
The QAD implementation was integrated with an existing application stack, including Siebel for CRM processes, SAP for transactional exchange, Doxee and Documentum for document generation and content management, Qad queue management for service queuing, and Gerav, Gerip, and Trusted Hub for specialized operational interfaces. These integrations enabled synchronous document exchange, queue orchestration, and record synchronization between customer-facing systems and the Manufacturing ERP core.
Governance and operational rollout emphasized consulting-led management of paperwork and process standardization in the Customer Care organization, with cross-system workflow restructuring to route municipal TARI and utility documents through ERP-backed document control and queueing. The implementation narrative centers on ERP-enabled orchestration between front-office customer care and back-office manufacturing ERP capabilities within Gruppo Hera's utility service operations.
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Gruppo Hera Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Hera implemented Microsoft 365 and established Microsoft 365 as its primary Collaboration platform for corporate productivity and employee communication across the group. The deployment aligns with the Collaboration category and targets the organization’s roughly 9,335 employees, positioning Microsoft 365 as the core suite for email, real time communication, and document collaboration.
The Microsoft 365 rollout at Hera centers on standard Collaboration capabilities, including cloud hosted email and calendaring, persistent chat and meetings, SharePoint driven document management and intranet scenarios, OneDrive file services, and the Office productivity applications. Microsoft 365 is described as the application in use, and these functional modules support day to day knowledge work, records handling, and team collaboration workflows.
Operationally the implementation reflects a cloud tenant oriented architecture with centralized administration and identity aligned access controls typical of Microsoft 365 deployments, and the presence of Microsoft 365 assets is visible on Hera’s public website indicating use of Microsoft 365 web hosted services for content and collaboration. Governance emphasis is on organization wide collaboration tooling and content lifecycle controls to support internal communications, document governance, and cross departmental productivity within the utilities business functions.
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Gruppo Hera Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Liferay | Legacy | Liferay Digital Experience Platform (DXP) | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Hera deployed Liferay Digital Experience Platform (DXP) on its customer-facing web estate. The implementation is framed as a Web Content Management initiative to centralize corporate website content and public service pages, supporting Hera's online presence and citizen-facing services in Italy. The deployment emphasizes a single content delivery layer for digital channels, aligning publishing cadence with marketing and communications functions.
The Liferay Digital Experience Platform (DXP) implementation leverages standard Web Content Management capabilities including content authoring and approval workflows, templating and layout management, digital asset management, and scheduled publishing. Configuration and governance focus on role-based editorial controls, content lifecycle orchestration, and modular templates to standardize page composition and reduce duplication. Operational ownership is centered in corporate marketing and digital teams, with IT responsible for platform administration and security, while the platform acts as the primary experience layer for Hera's web properties.
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Gruppo Hera CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Gruppo Hera ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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Gruppo Hera IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Gruppo Hera
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Gruppo Hera Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gruppo Hera IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gruppo Hera digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gruppo Hera Technographics
Gruppo Hera is a Utilities organization based in Italy,
with around 11265 employees and annual revenues of $11.64 billion.
Gruppo Hera operates a diverse technology stack with applications such as
QAD Adaptive ERP (ex MFG/PRO), Microsoft 365 and Liferay Digital Experience Platform (DXP),
covering areas like Manufacturing ERP, Collaboration and Web Content Management.
Gruppo Hera has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as QAD, Microsoft and Liferay.
Gruppo Hera recently adopted applications including
Dynatrace APM in 2022, Liferay Digital Experience Platform (DXP) in 2021 and Salesforce Marketing Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gruppo Hera’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gruppo Hera’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gruppo Hera technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.