Kajaani, 87100,
Finland
Herman IT Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Herman IT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Herman IT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Herman IT has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2020, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Herman IT is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Herman IT revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Herman IT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Herman IT deployed Microsoft 365. The implementation aligns with the Collaboration apps category and is surfaced on the company public website, indicating that Microsoft 365 functionality is exposed beyond strictly internal use. Herman IT is a Finland based professional services firm with roughly 30 employees, and the deployment supports core business communication needs for a small services organization.
The Microsoft 365 rollout centers on Collaboration capabilities common to the suite, including Exchange Online for email, SharePoint Online for document repositories and intranet content, Microsoft Teams for real time collaboration, and OneDrive for Business for individual file sync and backup. Tenant level configuration and user provisioning were part of the deployment, with SharePoint site collections and Teams structures configured to reflect client engagement and project based workstreams. Standard collaboration workflows such as group mailboxes, shared document libraries, and chat based coordination are present in the implementation.
Operational coverage for Microsoft 365 spans internal communications, document management, and client collaboration workflows, and the presence on the public website suggests selective surfacing of content or services through Microsoft 365 hosted assets. Governance emphasis includes identity and access control, administrative role separation, and Teams and SharePoint site provisioning and lifecycle policies to manage content and collaboration. The configuration and administrative model reflects typical small organization practices for Microsoft 365, focused on simplicity of tenant administration and secure collaboration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Herman IT deployed Hotjar on its corporate website hermanit.fi to capture visitor behavior and qualitative feedback, aligning the implementation with Customer Experience monitoring objectives. The Hotjar deployment focuses on session recordings, heatmaps, and on-site feedback polls to surface user behavior and friction on customer-facing pages, supporting UX and marketing decision making.
For a 30 employee professional services firm, the Hotjar implementation is scoped to public web pages and contact flows, providing user behavior analytics for sales, marketing, and service delivery teams. Hotjar's session replay, heatmap, and feedback widget capabilities were configured to collect qualitative and quantitative interaction data, with collection governed through site consent mechanisms and workflows that route insights into marketing and operations review cycles.
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Herman IT deployed Atlassian Jira Service Desk as its IT Service Management solution on its website. The implementation positions Atlassian Jira Service Desk as the customer facing service portal, routing external support requests and serving as the primary intake for the support team at Herman IT. This aligns the IT Service Management application with service delivery and support operations for the professional services firm.
Configuration emphasizes ticketing, request fulfillment, incident classification, SLA management, and workflow automation that are typical for IT Service Management, with web forms and queues surfaced on the corporate site. The deployment centralizes intake, triage, assignment, and status tracking, and relies on role based access and queue management to govern day to day operations. Governance changes included defining support ownership, escalation paths, and SLA enforcement procedures to operationalize the service desk.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Archive as a Service (AaaS) | IaaS |
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2018 | 2018 |
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