AI Buyer Insights:

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

Heuts Handel
Location
De Koumen 38,
Hoensbroek, 6433 KD,
Netherlands
Website
https://www.heuts.nl/
Phone
31 4552 22525
Artw industry
Professional Services
Employee
Revenue

Heuts Handel Technographics

Heuts Handel Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Heuts Handel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Heuts Handel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Heuts Handel has purchased the following applications: Klarna Payments for Payment Processing in 2020, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Heuts Handel is running and its propensity to invest more and deepen its relationship with Klarna , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Heuts Handel revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heuts Handel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Heuts Handel Tech Stack and Enterprise Applications

Heuts Handel ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Klarna Legacy Klarna Payments Payment Processing ERP n/a 2020 2020
In 2020 Heuts Handel implemented Klarna Payments to handle online payment processing on its Netherlands e-commerce site. Klarna Payments was deployed as a Payment Processing solution to centralize authorization, capture and settlement while adding customer-facing payment flows such as pay-later options. The implementation positioned Klarna Payments to support payments operations, e-commerce checkout, and finance reconciliation functions. Deployment followed a web-centric, cloud-hosted gateway model with API-based links into the storefront and server-side payment flows, using Klarna Payments as the primary payment processor. Functional capabilities configured included hosted checkout flows, multi-method payment handling, authorization and capture sequencing, merchant dashboard reporting, and dispute and refund workflows consistent with Payment Processing operations. Operational scope covered the Netherlands online channel and affected e-commerce, finance, and customer service teams within the 250 employee organization, with governance organized around payment reconciliation, exception handling, and merchant-side configuration ownership.
Heuts Handel AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Heuts Handel deployed Freshdesk Messaging (Formerly Freshchat) as its Chatbots and Conversational AI application to centralize conversational engagement for customer service and digital channels. The Freshdesk Messaging implementation was positioned as the primary conversational layer for customer-facing interactions on the company web and mobile touchpoints. Configuration centered on conversational bot workflows, AI-powered intent recognition, proactive messaging, automated handoff to live agents, and a unified conversation inbox to manage concurrent sessions. Functional capabilities implemented included automated chatbots for first‑contact routing, canned responses and templated replies, session assignment and routing logic, and conversation analytics for operational visibility. Operational scope covered customer support and online sales teams within Heuts Handel in the Netherlands, with agent workspaces configured for multi-agent collaboration and escalation handling. Governance controls were applied through role based access, conversation tagging and standardized response templates to align support and sales workflows and ensure consistent handling of customer inquiries. Heuts Handel Freshdesk Messaging Chatbots and Conversational AI integration served business functions of customer service and digital engagement, embedding Freshdesk Messaging as the centralized conversational platform for ongoing customer interactions.
Heuts Handel Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
Heuts Handel eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
Shipping Management eCommerce 2018 2018
Heuts Handel CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Engagement CRM 2020 2020
Customer Experience CRM 2016 2016
Digital Advertising Platform CRM 2013 2013
Marketing Analytics CRM 2022 2022
Heuts Handel ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2014 2014
Heuts Handel IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2011 2011
Cloud Storage IaaS 2022 2022
Heuts Handel CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018

IT Decision Makers and Key Stakeholders at Heuts Handel

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Apps Being Evaluated by Heuts Handel Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Heuts Handel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Heuts Handel digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Heuts Handel Technographics
Heuts Handel is a Professional Services organization based in Netherlands, with around 250 employees and annual revenues of $40.0 million.
Heuts Handel operates a diverse technology stack with applications such as Klarna Payments, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365, covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Heuts Handel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Klarna, Freshworks and Microsoft.
Heuts Handel recently adopted applications including Microsoft Clarity in 2022, Amazon S3 in 2022 and Freshdesk Messaging (Formerly Freshchat) in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Heuts Handel’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Heuts Handel’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Heuts Handel technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.