HFCL
8, Commercial Complex Masjid Moth Greater Kailash - II,
New Delhi, 110048,
India
New Delhi, 110048,
India
91 11 3520 9400
Manufacturing
HFCL Technographics
HFCL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HFCL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 HFCL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HFCL has purchased the following applications: Microsoft 365 for Collaboration in 2021, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HFCL is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HFCL revenues, which have grown to $634.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HFCL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HFCL Tech Stack and Enterprise Applications
HFCL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, HFCL implemented Microsoft 365 to provide a cloud-hosted collaboration platform for corporate communications and team productivity. The presence of Microsoft 365 on HFCL's public website indicates an active tenant deployment and public-facing integration points consistent with enterprise collaboration tooling.
Microsoft 365 provides capabilities such as Exchange Online for email, Microsoft Teams for conferencing and chat, SharePoint and OneDrive for document collaboration, and Azure Active Directory for identity and access control, aligning with the Collaboration category. HFCL's Microsoft 365 deployment maps to business functions including internal communications, document management, project collaboration, and cross‑functional coordination across engineering, manufacturing operations, and corporate staff.
Architecturally this represents a cloud first collaboration layer within HFCL's IT estate, with typical configuration focus areas including tenant governance, identity federation and conditional access, information protection, and site level content governance. Governance and rollout considerations for a 2000 employee manufacturing firm include centralized IT policy enforcement, role based access controls, phased user adoption, and operational alignment between IT and business process owners for Collaboration success.
|
HFCL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, HFCL deployed Salesforce Sales Cloud. HFCL implemented Salesforce Sales Cloud, a Sales Automation,CRM,Sales Engagement application, to centralize commercial sales activities and to instrument lead capture directly on its corporate website.
The implementation uses core Sales Cloud functional modules aligned to Sales Automation,CRM,Sales Engagement workflows, including lead management, opportunity and pipeline management, account and contact management, sales engagement capabilities, and configurable dashboards and reporting. Configurations emphasize lead-to-opportunity routing, stage-based opportunity progression, and sales activity capture to support standard commercial selling processes.
Salesforce Sales Cloud is integrated with HFCL's public website to capture inbound inquiries and create CRM records for sales follow up, indicating a web lead capture flow into the CRM and routing into sales queues. Operational coverage is focused on HFCL's commercial sales organization in India, with the platform serving as the primary system for managing inbound website leads and ongoing opportunity lifecycle.
Governance around the deployment centers on a centralized CRM data model, role based access control, and standardized sales process definitions for lead qualification and pipeline stages. Rollout and configuration workstreams prioritized consistent record ownership, validation rules, and reporting structures to enforce sales process discipline within the Sales Cloud environment.
|
HFCL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, HFCL implemented Atlassian Jira Service Desk as its IT Service Management solution, deploying a public-facing service portal on its corporate website. The deployment positions Atlassian Jira Service Desk as the primary IT Service Management platform for incident handling, service requests, and user self-service across HFCL’s IT operations and support functions.
Atlassian Jira Service Desk was configured to expose a customer-facing ticketing portal on the website, with request types, custom intake forms, queue-based routing, SLA definitions, and knowledge base linkage to support tiered incident and request workflows. The implementation leveraged typical IT Service Management capabilities such as incident management, service request fulfillment, knowledge articles, and automated workflow transitions to streamline case triage and resolution paths.
Operational governance emphasizes role-based access and service owner accountability, with the web portal serving as the central intake for both internal IT teams and external stakeholders where applicable. HFCL’s deployment focuses on consolidating support workflow orchestration and formalizing service-level management through Atlassian Jira Service Desk, aligning the application, the IT Service Management category, and business support functions.
|
HFCL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at HFCL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by HFCL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HFCL IT executives and key decision makers. This section highlights HFCL's latest recorded technology evaluations, including CSI Etabs for 3D Modeling on 2025-12-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HFCL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-01 | HFCL | Evaluated | Computers and Structures | CSI Etabs | 3D Modeling | PLM and Engineering |
FAQ - APPS RUN THE WORLD HFCL Technographics
HFCL is a Manufacturing organization based in India,
with around 2000 employees and annual revenues of $634.4 million.
HFCL operates a diverse technology stack with applications such as
Microsoft 365, Salesforce Sales Cloud and Atlassian Jira Service Desk,
covering areas like Collaboration, Sales Automation, CRM, Sales Engagement and IT Service Management.
HFCL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Salesforce and Atlassian.
HFCL recently adopted applications including
Atlassian Jira Service Desk in 2022, Microsoft 365 in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HFCL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HFCL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HFCL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.