Hill-Rom
130 East Randolph Street Suite 1000,
Chicago, 60601, IL,
United States
Chicago, 60601, IL,
United States
1 312-819-7200
Life Sciences
Hill-Rom Technographics
Hill-Rom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hill-Rom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Hill-Rom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hill-Rom has purchased the following applications: FIS GETPAID for AR Automation in 2004, Oracle PeopleSoft HCM for Core HR in 2014, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hill-Rom is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hill-Rom revenues, which have grown to $2.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hill-Rom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hill-Rom Tech Stack and Enterprise Applications
Hill-Rom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2004 | 2004 |
In 2004, Hill-Rom deployed FIS GETPAID as its AR Automation solution. Hill-Rom researched and recommended the FIS GETPAID implementation to streamline accounts receivable workflows and centralize customer contact processes across the accounts receivable department. The project focused on formalizing collections cadence and reducing manual outreach through systematized communications and workflow automation.
FIS GETPAID was configured to support invoice presentment, automated collections management, payment processing, cash application, and customer communications, reflecting standard AR Automation functional modules. Configuration emphasized contact management and automated workflow orchestration to improve the reach and consistency of customer engagement. The deployment covered the entire accounts receivable department and was associated with increased customer contact efficiency in the entire department.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2017 | 2019 |
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2013 | 2013 |
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Hill-Rom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Hill-Rom implemented Oracle PeopleSoft HCM as its Core HR application. During an HR department leadership void the IT leader resumed a broader remit that included Finance and North America Global Supply Chain and led a team of eight business analysts responsible for strategic project delivery across those functions.
The Oracle PeopleSoft HCM deployment encompassed HRIS, payroll, benefits administration, and applicant tracking functionality, and included an in-place upgrade to PeopleSoft 9.2 completed with just $25K incremental cost. Configuration work emphasized employee self-service and mobile enablement as part of the PeopleSoft rollout.
Integrations tied Oracle PeopleSoft HCM into the company payroll and ERP ecosystem, with accountability for replacing the twenty year old ADP PCPW application with ADP Payforce, a payroll transition executed without impact to the employee population. The IT lead also managed Applicant Tracking, HRIS, Payroll, and Benefits integration during the Trumpf and Welch Allyn acquisition, designing data exchanges between systems, and coordinated the HR-related transition of acquired Volker and Virtus businesses into the JD Edwards ERP.
Governance and process changes accompanied the implementation, including elimination of segregation of duties violations in JD Edwards ERP, organization of an IT continuous improvement team that reduced change control steps by 15 percent, and coordination of a 2016 departmental budget of $4.5M. Parallel IT initiatives under the same leadership included a four week upgrade of Bottomline Technologies Transform and an upgrade of JD Edwards Tools with mandatory training for thousands of employees, all managed to avoid business disruption and to centralize HR, payroll, and benefits orchestration around Oracle PeopleSoft HCM.
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Hill-Rom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Hill-Rom implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management application to support mobile on site job management for field technicians. The deployment centered on Field Service Lightning components including the Field Service Lightning managed package and the Field Service Lightning mobile app to instrument dispatch, work orders, and mobile execution workflows.
Salesforce Field Service (ex ClickSoftware) was configured to create service resources and service crews that represent field technicians, with explicit profiling of skills, service territories, and availability to drive scheduling and capacity planning. Existing Visualforce pages were customized and refactored to align with the Salesforce Lightning UI experience, preserving existing UI flows while enabling Lightning component based navigation on mobile devices.
Functional modules implemented included resource and crew management, mobile work order management, scheduling and dispatch workflows, and mobile job status updates for on site technicians. Operational coverage targeted the mobile workforce and field service and dispatch teams, embedding field execution into Salesforce service records and service management processes.
Governance for the rollout emphasized standardized resource data, configuration of service territories and availability profiles, and controlled installation and provisioning of the Field Service Lightning managed package and the Field Service Lightning mobile app. The implementation narrative documents configuration, mobile app provisioning, and administrative controls for ongoing operations of Field Service Management at Hill-Rom.
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Hill-Rom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Hill-Rom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Hill-Rom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2011 | 2011 |
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Hill-Rom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Hill-Rom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Hill-Rom Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2019 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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Hill-Rom TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2018 |
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Hill-Rom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hill-Rom
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President & Chief Human Resources Officer | CXO | HR | |
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Vice President, Human Resources-Global Patient Support Sytems & Global Solutions | VP | HR | |
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Executive Director Human Resources | Director | HR | |
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Head of Talent Acquisition | Director | HR | |
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Director, Compensation, HRIS & Services | Director | HR | |
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Director Of Analytics | Director | Finance | |
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Director Enterprise Data Management and Analytics | Director | IT | |
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Business Intelligence Project Manager | Manager | IT | |
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Area Vice President Of Sales | VP | Sales | |
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VP Sales Operations & Administration | VP | Sales | |
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Director, Business Development & Strategy | Director | Finance | |
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Director of Operations | Director | Finance | |
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Vice President of Global Operations | VP | Operations | |
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President & CEO | CXO | Finance | |
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VP US Field Service Process & Operations | VP | Operations | |
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VP Human Resources | VP | HR | |
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National VP Sales AP and Liko | VP | Sales | |
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Manager, Global Travel & Meetings | Manager | Finance | |
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Accounts Payable Associate | Manager | Finance | |
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CFO | CXO | Finance | |
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Finance Director - Field Service Operations and MEMS | Director | Operations | |
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Chief Information Officer | CXO | IT | |
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Finance Director | Director | Finance | |
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Executive Director of Finance | Director | Finance | |
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Vice President Global Sourcing | VP | Procurement | |
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Director - IT PMO | Director | IT | |
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VP, Corporate Controller | VP | Finance | |
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Manager, Pricing and Finance Strategy | Manager | Finance | |
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Direct Sourcing Director | Director | Procurement | |
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IT PMO Director | Director | IT | |
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Finance Transformation Manager - Procure to Pay Global Process Lead | Manager | Procurement | |
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Supply Chain Manager | Manager | Supply Chain | |
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CIO | CXO | Finance | |
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CFO | CXO | Finance | |
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Director, Human Resources | Director | HR | |
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CHRO | CXO | HR | |
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SVP Operations | VP | Operations | |
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Senior Finance Manager | Manager | Finance | |
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Accounts Receivable Specialist | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Senior Vice President, Operations | VP | Operations | |
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Vice President- Area Operations -Field Service | VP | Operations | |
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Area Vice President, Field Service, North Atlantic | VP | Operations | |
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Field Service Manager | Manager | Operations | |
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VP US Field Service Process & Operations | VP | Operations | |
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Vice President- Area Operations -Field Service | VP | Operations | |
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VP North American Services | VP | Operations | |
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Field Service Administrator | Manager | Operations | |
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Apps Being Evaluated by Hill-Rom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hill-Rom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hill-Rom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hill-Rom Technographics
Hill-Rom is a Life Sciences organization based in United States,
with around 10000 employees and annual revenues of $2.88 billion.
Hill-Rom operates a diverse technology stack with applications such as
FIS GETPAID, Oracle PeopleSoft HCM and Salesforce Field Service (ex ClickSoftware),
covering areas like AR Automation, Core HR and Field Service Management.
Hill-Rom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Oracle and Salesforce.
Hill-Rom recently adopted applications including
Microsoft Power BI in 2021, DocuSign eSignature in 2021 and Bound Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hill-Rom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hill-Rom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hill-Rom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.