Hilton Worldwide
7930 Jones Branch Dr,
McLean, 22102, VA,
United States
McLean, 22102, VA,
United States
1 703-883-1000
Leisure and Hospitality
Hilton Worldwide Technographics
Hilton Worldwide Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hilton Worldwide and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 159000 Hilton Worldwide employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hilton Worldwide has purchased the following applications: [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI in 2016, MicroStrategy ONE Analytics for Analytics and BI in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hilton Worldwide is running and its propensity to invest more and deepen its relationship with [24]7.ai , MicroStrategy , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hilton Worldwide revenues, which have grown to $8.77 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hilton Worldwide intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hilton Worldwide Tech Stack and Enterprise Applications
Hilton Worldwide AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| [24]7.ai | Legacy | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Hilton Worldwide deployed the [24]7.ai Customer Engagement Platform on its public website. The deployment implements Chatbots and Conversational AI to provide a web-facing conversational layer for online customer engagement and self-service related to bookings and guest support. The [24]7.ai Customer Engagement Platform was embedded as an on-page chat interface delivering session-based virtual agent conversations, intent recognition, conversation orchestration, and conversation analytics consistent with Chatbots and Conversational AI functional capabilities.
Architecturally the solution is presented at the customer-facing web tier via an embedded chat widget and real-time interaction layer, positioning the application to handle initial inquiries and scripted support flows on Hilton Worldwide web properties. Operational coverage is focused on Hilton Worldwide public website traffic and targets business functions including online customer engagement and support, with governance concentrated on conversational content management, intent model tuning, and runtime monitoring of automated conversations.
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Hilton Worldwide Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2015 | 2015 |
In 2015, Hilton Worldwide deployed MicroStrategy ONE Analytics as a targeted enterprise analytics initiative. The MicroStrategy ONE Analytics implementation was positioned to support Hilton Worldwide's enterprise data platform and to provide governed analytics capabilities across the organization, consistent with the Analytics and BI category.
The deployment implemented core Analytics and BI capabilities, including a semantic layer for governed metadata, interactive dashboards, ad hoc reporting, and self-service visualization and mobile analytics functionality. Configuration work emphasized model-driven reporting and governed data definitions to enable consistent metrics and analytics consumption across business areas.
Integrations centered on Hilton Worldwide's enterprise data platform, with MicroStrategy ONE Analytics connected to centralized data repositories to surface consolidated reporting and analytics. The rollout was executed to targeted business areas, reflecting a phased approach that aligned analytics content and data models with specific operational use cases and user communities.
Governance was structured around centralized metadata control, role-based access to analytical content, and managed change processes for reports and dashboards. The implementation anchored Analytics and BI practices at Hilton Worldwide by creating a single analytics layer, MicroStrategy ONE Analytics, that enforced common definitions and supported enterprise reporting workflows.
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Hilton Worldwide Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Hilton Worldwide deployed Cisco Webex Meetings on its website to introduce enterprise-grade Audio Video and Web Conferencing capabilities into web-facing workflows. Cisco Webex Meetings is used as a web-embedded conferencing layer offering browser-based meeting join, multi-party video, native audio, screen sharing, and recording functionality across Hilton web properties.
The implementation emphasizes Webex Meetings functional modules such as meeting scheduling, host and attendee controls, meeting recording, and moderation features, aligned with hospitality use cases including reservation support, group sales engagement, and corporate collaboration. Governance and operational configuration focused on standardized conferencing settings, embedded join flows on public pages, and access controls to align site navigation with meeting workflows.
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Hilton Worldwide CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Hilton Worldwide ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Hilton Worldwide TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Hilton Worldwide PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Hilton Worldwide IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Digital Workspace | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Hilton Worldwide
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hilton Worldwide Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hilton Worldwide IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hilton Worldwide digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hilton Worldwide Technographics
Hilton Worldwide is a Leisure and Hospitality organization based in United States,
with around 159000 employees and annual revenues of $8.77 billion.
Hilton Worldwide operates a diverse technology stack with applications such as
[24]7.ai Customer Engagement Platform, MicroStrategy ONE Analytics and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Hilton Worldwide has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as [24]7.ai, MicroStrategy and Cisco Systems.
Hilton Worldwide recently adopted applications including
Adobe Audience Manager in 2021, Salesforce Krux DMP in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hilton Worldwide’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hilton Worldwide’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hilton Worldwide technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.