London, SW1H 9AJ,
United Kingdom
HM Prison and Probation Service United Kingdom Technographics
HM Prison and Probation Service United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HM Prison and Probation Service United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64561 HM Prison and Probation Service United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HM Prison and Probation Service United Kingdom has purchased the following applications: Socrates 360 for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HM Prison and Probation Service United Kingdom is running and its propensity to invest more and deepen its relationship with Socrates Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HM Prison and Probation Service United Kingdom revenues, which have grown to $7.54 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HM Prison and Probation Service United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HM Prison and Probation Service United Kingdom Tech Stack and Enterprise Applications
HM Prison and Probation Service United Kingdom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Socrates Software | Legacy | Socrates 360 | CRM | CRM | Bt | 2022 | 2022 |
In 2022, HM Prison and Probation Service United Kingdom deployed Socrates 360, a CRM, on in cell tablets at HMP Five Wells to provide prisoner education, communications and access to services. Socrates 360 operated as a contact and service platform for staff and inmates within the UK prison estate, supporting staff facing contact workflows and inmate facing service access.
Implementation encompassed contact and service orchestration and learning management capabilities inferred from the case description, including messaging, voice and video communications, course delivery and news and wellbeing content. The Socrates 360 CRM configuration emphasized staff to service user communication, learner enrollment and content distribution consistent with contact and learning management workflows.
The deployment was implemented on in cell tablet hardware and integrated into the prison network environment, with Bt listed as the systems integrator overseeing delivery and commissioning activities at HMP Five Wells. Operational scope included prison custodial staff and incarcerated users at HMP Five Wells, with functional impact on education delivery, communications, prisoner wellbeing services and staff case contact processes.
Reported outcomes include improved digital skills for prisoners and broader access to education, news and wellbeing services, demonstrating Socrates 360 functioning as a CRM and contact and service platform within the custodial context.
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IT Decision Makers and Key Stakeholders at HM Prison and Probation Service United Kingdom
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Apps Being Evaluated by HM Prison and Probation Service United Kingdom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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