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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

HM Prison and Probation Service United Kingdom Tech Stack and Enterprise Applications

HM Prison and Probation Service United Kingdom CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Socrates Software Legacy Socrates 360 CRM CRM Bt 2022 2022
In 2022, HM Prison and Probation Service United Kingdom deployed Socrates 360, a CRM, on in cell tablets at HMP Five Wells to provide prisoner education, communications and access to services. Socrates 360 operated as a contact and service platform for staff and inmates within the UK prison estate, supporting staff facing contact workflows and inmate facing service access. Implementation encompassed contact and service orchestration and learning management capabilities inferred from the case description, including messaging, voice and video communications, course delivery and news and wellbeing content. The Socrates 360 CRM configuration emphasized staff to service user communication, learner enrollment and content distribution consistent with contact and learning management workflows. The deployment was implemented on in cell tablet hardware and integrated into the prison network environment, with Bt listed as the systems integrator overseeing delivery and commissioning activities at HMP Five Wells. Operational scope included prison custodial staff and incarcerated users at HMP Five Wells, with functional impact on education delivery, communications, prisoner wellbeing services and staff case contact processes. Reported outcomes include improved digital skills for prisoners and broader access to education, news and wellbeing services, demonstrating Socrates 360 functioning as a CRM and contact and service platform within the custodial context.

IT Decision Makers and Key Stakeholders at HM Prison and Probation Service United Kingdom

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by HM Prison and Probation Service United Kingdom Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HM Prison and Probation Service United Kingdom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HM Prison and Probation Service United Kingdom digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD HM Prison and Probation Service United Kingdom Technographics
HM Prison and Probation Service United Kingdom is a Government organization based in United Kingdom, with around 64561 employees and annual revenues of $7.54 billion.
HM Prison and Probation Service United Kingdom operates a diverse technology stack with applications such as Socrates 360, covering areas like CRM.
HM Prison and Probation Service United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Socrates Software.
HM Prison and Probation Service United Kingdom recently adopted applications including Socrates 360 in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HM Prison and Probation Service United Kingdom’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates HM Prison and Probation Service United Kingdom’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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