Holiday Extras Investments
Ashford Road,
Hythe, CT21 4JF,
United Kingdom
Hythe, CT21 4JF,
United Kingdom
44 13 0381-5300
Professional Services
Holiday Extras Investments Technographics
Holiday Extras Investments Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Holiday Extras Investments and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 943 Holiday Extras Investments employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Holiday Extras Investments has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, FullStory for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Holiday Extras Investments is running and its propensity to invest more and deepen its relationship with Zendesk , Google , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Holiday Extras Investments revenues, which have grown to $464.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Holiday Extras Investments intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Holiday Extras Investments Tech Stack and Enterprise Applications
Holiday Extras Investments AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Holiday Extras Investments deployed Zendesk Chat on their website to provide real-time customer messaging and support. The implementation is categorized as Chatbots and Conversational AI and uses the Zendesk Chat web widget embedded on public site pages to enable live agent engagement and asynchronous transcript capture.
Configuration centered on standard Zendesk Chat capabilities, including the browser based agent console, pre chat capture forms, canned responses, and chat routing rules that direct conversations to customer service teams. Proactive chat triggers and message invitations were applied to initiate sessions based on page context, with chat transcripts retained within the Zendesk Chat platform for agent review and follow up.
Operational coverage focused on customer service and reservations related workflows on the Holiday Extras public website, with agents accessing Zendesk Chat during staffed hours to manage queues and handle handoffs. Governance emphasized chat handling procedures, templated response usage, and agent onboarding to the Zendesk Chat console, while reporting and operational monitoring were maintained inside the Zendesk Chat environment.
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Holiday Extras Investments Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012 Holiday Extras Investments implemented Google Workspace (Formerly Google G-Suite) for Collaboration. The deployment established Google Workspace as the core collaboration platform supporting corporate communications and content workflows.
The Google Workspace (Formerly Google G-Suite) configuration included Gmail for corporate email, Google Drive and Google Docs for document creation and coauthoring, Google Calendar for scheduling, and Google Meet for video conferencing, with the Admin console used for user provisioning, organizational unit configuration, and security policy controls. These functional modules align with standard Collaboration capabilities for messaging, content collaboration, calendaring, and meeting orchestration.
Website signals indicate the suite is integrated into Holiday Extras Investments' corporate environment, underpinning internal communications, document sharing, calendaring, and meeting orchestration across business functions such as operations, customer service, and marketing. Holiday Extras Investments deployed Google Workspace (Formerly Google G-Suite) as a Collaboration platform to support corporate communication, scheduling, and document workflows, managed centrally through Google Workspace administrative controls.
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Holiday Extras Investments CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017 Holiday Extras Investments deployed FullStory as a Customer Experience tool on their public website to capture and analyze user behavior across digital booking flows and site interactions. The FullStory implementation focused on client-side behavioral capture and session-level recording to provide visibility into user journeys and conversion flow friction.
Configuration emphasized session replay, event instrumentation, funnel analysis, and behavioral segmentation, with event-level tracking implemented for page views, clicks, form interactions, and conversion steps to support UX research and issue reproduction. FullStory was configured to surface searchable sessions and behavioral segments for product and design teams, enabling playback and investigation workflows consistent with Customer Experience analytics practices.
Operational scope covered the corporate website and routed FullStory outputs into product management, user experience, and customer support workflows to improve incident triage and prioritization. Governance controls were implemented around access, session visibility, and retention to align behavioral data capture with privacy and support processes while enabling cross-functional use of FullStory session evidence.
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Holiday Extras Investments IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Holiday Extras Investments
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Holiday Extras Investments Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Holiday Extras Investments IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Holiday Extras Investments digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Holiday Extras Investments Technographics
Holiday Extras Investments is a Professional Services organization based in United Kingdom,
with around 943 employees and annual revenues of $464.5 million.
Holiday Extras Investments operates a diverse technology stack with applications such as
Zendesk Chat, Google Workspace (Formerly Google G-Suite) and FullStory,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Holiday Extras Investments has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Google and FullStory.
Holiday Extras Investments recently adopted applications including
Amazon CloudFront in 2020, Amazon S3 in 2018 and FullStory in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Holiday Extras Investments’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Holiday Extras Investments’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Holiday Extras Investments technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.