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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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Holiday Inn Resort
Location
Jl Pratama, No 86, Tanjung Benoa Kuta Selatan, Badung,
Bali, 80363,
Indonesia
Website
https://www.balibenoa.holidayinnresorts.com/
Phone
62 361 894 7888
Artw industry
Leisure and Hospitality
Employee
Revenue

Holiday Inn Resort Technographics

Holiday Inn Resort Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Holiday Inn Resort and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Holiday Inn Resort employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Holiday Inn Resort has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Zendesk Service for Customer Support in 2019, DigitalOcean Droplets for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Holiday Inn Resort is running and its propensity to invest more and deepen its relationship with Infor , Zendesk , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Holiday Inn Resort revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Holiday Inn Resort intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Holiday Inn Resort Tech Stack and Enterprise Applications

Holiday Inn Resort ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP n/a 2014 2014
In 2014 Holiday Inn Resort Bali Benoa implemented Infor SunSystems as its ERP Financial platform, aligning go-live with the hotel's January 2014 opening. The deployment covered the finance and accounting function for PT. Tanjung Benoa Indonesia at the single Bali resort site. The implementation used Infor SunSystems 6.1 and concentrated on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, cash management, fixed assets and statutory reporting, with configuration of the hotel chart of accounts and hospitality billing posting rules. Megadata provided implementation services, working closely with PT. Tanjung Benoa Indonesia to configure modules and operational workflows. Operational scope was a single-site rollout focused on the resort finance organization, standardizing accounting workflows and centralizing financial posting and reporting for the property. Governance included configuration controls and transaction approval workflows to support day to day hotel accounting and month end close, and the system was provisioned to handle multi currency transactions common in hospitality operations.
Holiday Inn Resort CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2019 2019
In 2019, Holiday Inn Resort deployed Zendesk Service for Customer Support on its website balibenoa.holidayinnresorts.com, establishing a web-first support channel for the Bali Benoa resort in Indonesia. The implementation centralized guest-facing support for reservations, front desk, and guest relations teams within the property, aligning the Customer Support application with hospitality service workflows. Zendesk Service was embedded as a web support widget and configured as the primary ticketing layer, providing web-based ticket capture, centralized ticket management, and omnichannel routing consistent with Customer Support platforms. The deployment surfaces a unified agent console for logging, prioritizing, and tracking guest requests, and exposes self-service knowledge access to site visitors through the same web interface. Integration is realized through the website embedding of the Zendesk Service widget, which connects guest-facing forms and live assistance flows to the centralized ticketing console. Operational governance focused on service workflows and routing rules to assign issues to front desk and reservations queues, with agent-level handling and escalation patterns managed inside Zendesk Service according to standard support governance practices.
Holiday Inn Resort IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DigitalOcean Legacy DigitalOcean Droplets Application Hosting and Computing Services IaaS n/a 2019 2019
In 2019, Holiday Inn Resort deployed DigitalOcean Droplets as its Application Hosting and Computing Services to host its customer facing website. The deployment uses DigitalOcean Droplets virtual server instances to run web server processes and application runtime, serving site content and transactional web pages. This Application Hosting and Computing Services implementation centers on compute provisioning, public IP addressing, and web hosting responsibilities typical for a public website infrastructure. Operational responsibility is scoped to the resort's web operations and IT staff in Indonesia, who manage Droplets lifecycle, configuration, and software updates through standard control plane workflows. The implementation emphasizes compute instance configuration, web content delivery, and session handling for the site, with DNS directed to Droplets for public access. Governance is focused on VM provisioning policies, access control, and routine patching to maintain site availability and security.
Application Hosting and Computing Services IaaS 2019 2019

IT Decision Makers and Key Stakeholders at Holiday Inn Resort

First Name Last Name Title Function Department Email Phone
Area General Manager Bali Resorts Director Operations
Cluster Director of Finance and Business Support Director Finance
Director of Finance and Business Support Director Finance
Show All Contacts

Apps Being Evaluated by Holiday Inn Resort Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Holiday Inn Resort IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Holiday Inn Resort digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Holiday Inn Resort Technographics
Holiday Inn Resort is a Leisure and Hospitality organization based in Indonesia, with around 200 employees and annual revenues of $20.0 million.
Holiday Inn Resort operates a diverse technology stack with applications such as Infor SunSystems, Zendesk Service and DigitalOcean Droplets, covering areas like ERP Financial, Customer Support and Application Hosting and Computing Services.
Holiday Inn Resort has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor, Zendesk and DigitalOcean.
Holiday Inn Resort recently adopted applications including Zendesk Service in 2019, DigitalOcean Droplets in 2019 and Amazon EC2 in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Holiday Inn Resort’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Holiday Inn Resort’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Holiday Inn Resort technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.