Holland America Line
450 3rd Ave W,
Seattle, 98119, WA,
United States
Seattle, 98119, WA,
United States
1 206-336-6000
Leisure and Hospitality
Holland America Line Technographics
Holland America Line Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Holland America Line and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 Holland America Line employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Holland America Line has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, bswift for Benefits Administration in 2016, Microsoft Power BI for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Holland America Line is running and its propensity to invest more and deepen its relationship with Oracle , bswift , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Holland America Line revenues, which have grown to $8.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Holland America Line intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Holland America Line Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014, Holland America Line implemented Oracle E-Business Suite as its ERP Financial platform. The R12 reimplementation was carried out under the direction of the Carnival Corporate Project Management Team, with a senior manager acting as Holland America Line primary lead for the program.
The implementation concentrated on core finance capabilities, explicitly addressing General Ledger GL, CE, Accounts Receivable AR, Accounts Payable AP, Purchasing PO and iExpense functionality. The project team validated Oracle R12 E-Business Suite design and configuration, managed process documentation, and executed four successful test cycles while maintaining Oracle 11i production support through a team of system administrators.
Operational coverage included financial systems and financial project management, with subject matter experts and internal project leads coordinated to define test cycle procedures, communication protocols and process validation across finance functions. Functional workflows emphasized accounts receivable and expense reporting, accounts payable, procurement to pay orchestration, and ledger controls consistent with ERP Financial processing.
Governance was structured around Carnival Corporate project oversight, centralized testing governance, and SME-driven validation to drive rollout readiness. The internal lead documented test cycle expectations, provided troubleshooting and resolution support, and managed the successful implementation of Oracle iExpense and Accounts Receivable modules within the broader Oracle E-Business Suite program.
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2013 | 2013 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| bswift | Legacy | bswift | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, Holland America Line implemented bswift as its Benefits Administration enrollment portal to support the company Benefits department. The project covered vendor discovery and selection of bswift and progressed through system interface design, testing, and implementation for the 4,000 office-based employees of Holland America Group.
The bswift deployment focused on core Benefits Administration capabilities, including employee self-service enrollment workflows, benefits elections and eligibility rule configuration, and administrative enrollment consoles for benefits teams. Implementation work included configuration of plan offerings, enrollment windows, and standard benefits reporting and audit workflows consistent with benefits administration practices.
System interface design and testing were central to the initiative, with technical requirements managed end to end by the Benefits team. Interfaces were built to support electronic carrier connectivity, enrollment file exchange, and synchronization with the enterprise HR and payroll systems through standardized data feeds and interface validation processes.
Governance was organized around the Benefits department owning business rules and enrollment policies, while technical change control covered interface testing and deployment sequencing. The rollout delivered bswift as the Benefits Administration portal for office-based employees after staged testing and validation, with the project scope explicitly including selection, interface design, testing, and implementation activities.
|
|
|
|
|
Core HR | HCM |
|
2020 | 2020 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2024 | 2024 |
|
|
|
|
|
Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
|
2020 | 2020 |
|
|
|
|
|
Time and Attendance | HCM |
|
2013 | 2013 |
|
|
|
|
|
Time and Attendance | HCM |
|
2010 | 2010 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, Holland America Line deployed Microsoft Power BI as part of an Analytics and BI initiative that consolidated reporting and self service dashboards. The work sat alongside SQL Server Reporting Services and database platform upgrades to establish a unified reporting stack for operational and decision support reporting.
The implementation included creation of drill down and drill through reports using SSRS, plus highly parameter driven SSRS reports to support flexible operational queries. Microsoft Power BI dashboards were built to surface KPIs for core business decisions, while SQL Server Analysis Services cubes were developed from dimension modeling to provide measures, measure groups, hierarchies, and dimensions through configured data sources and data source views.
Technical migration activities included moving SSRS reports and SSIS packages from SQL2005 to SQL2008R2, and using SQL Server Profiler to trace stored procedure calls for performance tuning of slow running SSRS reports. Cube design used fact tables and dimension tables to structure analytical workloads and feed Power BI dashboards, with explicit configuration of data sources and data source views in SSAS.
Operational governance involved active daily scrum participation for status updates and use of JIRA for logging project updates, and ongoing user support to fix issues related to reports and cubes. Holland America Line Microsoft Power BI Analytics and BI reporting supported core business decision making and operational reporting functions across the enterprise.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2025 | 2025 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Robotic Process Automation | PaaS |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Holland America Line
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Holland America Line Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Holland America Line IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Holland America Line digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Holland America Line Technographics
Holland America Line is a Leisure and Hospitality organization based in United States,
with around 16000 employees and annual revenues of $8.60 billion.
Holland America Line operates a diverse technology stack with applications such as
Oracle E-Business Suite, bswift and Microsoft Power BI,
covering areas like ERP Financial, Benefits Administration and Analytics and BI.
Holland America Line has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, bswift and Microsoft.
Holland America Line recently adopted applications including
Microsoft Azure Application Insights in 2025, Pinpoint ATS in 2024 and Adobe Connect in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Holland America Line’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Holland America Line’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Holland America Line technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.