Holland & Barrett
Samuel Ryder House, Barling Way,
Nuneaton, CV10 7RH,
United Kingdom
Nuneaton, CV10 7RH,
United Kingdom
44 12 8356-0011
Retail
Holland & Barrett Technographics
Holland & Barrett Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Holland & Barrett and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7800 Holland & Barrett employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Holland & Barrett has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, In-House POS for Point Of Sale in 2020, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Holland & Barrett is running and its propensity to invest more and deepen its relationship with Oracle , In-House Applications , Hewlett Packard Enterprise or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Holland & Barrett revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Holland & Barrett intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Holland & Barrett Tech Stack and Enterprise Applications
Holland & Barrett ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Unit4 Dream | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Holland & Barrett implemented Oracle E-Business Suite as its core ERP Financial application, moving financial consolidation and management accounts processes onto Oracle E-Business Suite from Unit4 Dream. The rollout centered on centralizing finance workflows and establishing Oracle E-Business Suite as the authoritative system for period close and month end consolidation across the finance function.
Configuration and module work focused on general ledger consolidation and transaction processing capabilities within Oracle E-Business Suite, with explicit operational ownership for completing month end consolidation in Oracle once periods closed. The finance team also advanced reporting and automation, using SQL to build reports and queries that reduced reliance on external consultancy and streamlined routine finance reconciliations and outputs.
Integrations were an operational focus during the transition, including a completed feed development effort to process invoices from SAP Concur into the previous Unit4 Dream environment, and targeted work to accelerate transfers of transactional data into Oracle E-Business Suite. The organization documented and executed data transfer and transaction loading processes to support management accounts, and the finance systems team retained day to day support responsibilities for connected finance systems and reporting flows.
Governance and process changes emphasized tighter month end controls and inhouse technical capability, with the finance systems lead taking ownership of outstanding financial reporting projects such as an Oracle Planning and Budgeting Cloud Service implementation, delivering management reporting that had been resource intensive on the prior platform. Explicit outcomes stated by the team included a 75% reduction in the time to transfer transactions from Unit4 Dream to Oracle E-Business Suite and a measurable reduction in consultancy days through internal SQL development.
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Holland & Barrett ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House POS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Holland & Barrett implemented an In-House POS in the Point Of Sale category. The project, known internally as Bumblebee, was designed and built from scratch and entered a store rollout phase after a 14 month delivery cycle led by a two person development team.
The In-House POS application is implemented as a Linux-based till platform, using Kotlin for backend services, VueJs for the till UI, WebSockets and Vertx for real-time communications. Functional modules include the till user interface, hardware drivers for receipt printers and barcode scanners, an in-store web order fulfillment workflow integrated into the till, and a backend reporting suite. Till builds are produced through a GitLab CI pipeline and deployed to devices as part of an automated CI/CD process.
Integrations explicitly implemented in the In-House POS include payment terminal connectors to Ingenico, Barclays, CCV (EU), and Adyen, plus hardware-level integrations for receipt printers and barcode scanners. Transactional events from the tills stream upstream into Kafka, where several consumer processes handle reporting and feed data into other downstream systems. The web order fulfillment capability ties ecommerce order state into Point Of Sale workflows to enable in-store pickup and processing.
Operational rollout included converting installations from a previous Windows approach to the new Linux-based tills, with installation procedures simplified and internal colleagues trained to perform installs, yielding an actual saving of 400k. Governance relied on a small central engineering team operating a CI/CD driven deployment model and supporting store operations during the phased rollout. The In-House POS, In-House POS Point Of Sale Holland & Barrett retail relationship is focused on store operations, payment processing, and centralized transaction reporting.
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Point Of Sale | ERP Services and Operations |
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2024 | 2024 |
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Retail Management | ERP Services and Operations |
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2018 | 2018 |
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Holland & Barrett AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Holland & Barrett deployed Zendesk Chat on its public website to provide web-based conversational support for online shoppers and customer service inquiries. Zendesk Chat is used as the site-facing implementation of Chatbots and Conversational AI to manage live chat sessions, proactive messaging, and basic conversational workflows. The deployment is focused on the ecommerce channel and front-line customer service teams.
The implementation centers on an embedded chat widget and the Zendesk Chat agent console, configured with pre-chat forms, canned responses, and visitor context capture to accelerate agent handling. Standard Chatbots and Conversational AI capabilities were applied, including proactive chat triggers, real-time visitor monitoring, and session transcripts for follow-up. Configuration emphasizes lightweight conversational automation to route and escalate human-handled dialogs.
Operational ownership is within customer service and ecommerce operations, with chat sessions running on the website and managed through central agent workflows and playbooks. Governance uses in-console configuration to manage message templates and response SLAs, and the deployment supports quality monitoring through chat transcripts and agent tooling. This entry records Holland & Barrett, Zendesk Chat, and the Chatbots and Conversational AI application relationship focused on retail ecommerce customer service.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Holland & Barrett Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Holland & Barrett eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Holland & Barrett SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2024 | 2024 |
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Warehouse Management | SCM |
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2024 | 2024 |
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Holland & Barrett CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2017 | 2017 |
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Call Center, Customer Support | CRM |
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2019 | 2019 |
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Campaign Management | CRM |
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2019 | 2020 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Engagement, Customer Loyalty | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2020 |
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Customer Loyalty | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2019 | 2020 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2016 | 2016 |
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Holland & Barrett ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Holland & Barrett PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Holland & Barrett IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Holland & Barrett CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Holland & Barrett
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CFO | CXO | Finance | |
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Interim Director of Finance | Director | Finance | |
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Head Of Financial Control | Director | Finance | |
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Head of Financial Systems & Projects | Director | IT | |
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Finance Director | Director | Finance | |
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Head of IT Programmes | Director | IT | |
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Accounts Payable (Expense) | Manager | Finance | |
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Head Of IT Service Delivery | Director | IT | |
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Group HR Director | Director | HR | |
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HRBP | CXO | HR | |
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Chief Technology Officer | CXO | IT | |
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Director of IT Operations and Services | Director | IT | |
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Ecommerce Manager | Manager | Finance | |
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Head of Core Systems (IT) | Director | IT | |
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Director of Customer Experience & Insight | Director | Customer Service | |
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Customer Managing Director | Director | Customer Service | |
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Head of Customer Transformation | Director | Customer Service | |
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Customer Experience Executive | CXO | Customer Service | |
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Director of Customer Operations and Loyalty | Director | Customer Service | |
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Senior Loyalty Marketing Executive | Director | Customer Service | |
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Head of Customer Analytics | Director | Customer Service | |
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Head of Customer Experience Delivery | Director | Customer Service | |
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Head of Price & Promotions | Director | Finance | |
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Retail Marketing Promotions Manager | Manager | Marketing | |
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Product Lead, E-commerce | Manager | IT | |
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Apps Being Evaluated by Holland & Barrett Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Holland & Barrett IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Holland & Barrett digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Holland & Barrett Technographics
Holland & Barrett is a Retail organization based in United Kingdom,
with around 7800 employees and annual revenues of $800.0 million.
Holland & Barrett operates a diverse technology stack with applications such as
Oracle E-Business Suite, In-House POS and Zendesk Chat,
covering areas like ERP Financial, Point Of Sale and Chatbots and Conversational AI.
Holland & Barrett has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, In-House Applications and Zendesk.
Holland & Barrett recently adopted applications including
HP Engage One in 2024, LRQA EiQ in 2024 and THG Ingenuity Voyager WMS in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Holland & Barrett’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Holland & Barrett’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Holland & Barrett technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.