Mecca, 24262 2595,
Saudi Arabia
Holy Makkah Municipality Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Holy Makkah Municipality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Holy Makkah Municipality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Holy Makkah Municipality has purchased the following applications: Microsoft SharePoint for Enterprise Content Management in 2017, Oracle Siebel Case Management for Citizen Engagement in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Holy Makkah Municipality is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Holy Makkah Municipality revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Holy Makkah Municipality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Holy Makkah Municipality implemented Microsoft SharePoint to provide Enterprise Content Management for its public website. The deployment positioned Microsoft SharePoint as the primary web content platform and document management backbone for published municipal information, enabling site page management, content publishing, and structured document libraries for web-facing assets.
The implementation emphasized standard Enterprise Content Management capabilities including content authoring, approval workflows, role based permissions, and search indexing to support departmental publishing and records management across municipal departments. Given the implementation is surfaced on the municipality website, configuration and governance centered on web content management, permission governance, and editorial workflow orchestration to align municipal publication processes with SharePoint content lifecycle controls.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel Case Management | Citizen Engagement | CRM | Omnix International | 2008 | 2008 |
In 2008, Holy Makkah Municipality implemented Oracle Siebel Case Management to establish a centralized Citizen Engagement platform for municipal service intake and case lifecycle management. The deployment targeted municipal service channels and citizen-facing workflows, positioning Oracle Siebel Case Management as the primary application for handling service requests and case processing across the municipality.
The core solution components centered on SiebelCase Management, configured to support case intake, automated triage, routing, assignment, and lifecycle tracking. Configuration work included workflow orchestration, role based access controls, and knowledge-enabled response templates to standardize municipal case handling and escalate based on configurable business rules.
Omnix International served as the implementation partner, delivering the Siebel configuration and implementation services. The architecture used standard Siebel application patterns to centralize front office citizen engagement and align case records with municipal operational processes, while integration touch points were designed to connect intake and case lifecycle events with back office municipal workflows.
Governance and rollout were organized around departmental onboarding and process redesign, with governance controls implemented for case ownership, service level handling, and auditability. Training and change management activities were scoped to operational staff to embed new case management procedures within municipal service delivery, ensuring Oracle Siebel Case Management supported accountable Citizen Engagement operations.
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