Norwalk, 6851, CT,
United States
HomeServe USA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeServe USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 HomeServe USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeServe USA has purchased the following applications: Vindicia CashBox for Subscription and Recurring Billing in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Sitecore CMS for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeServe USA is running and its propensity to invest more and deepen its relationship with Vindicia , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeServe USA revenues, which have grown to $330.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeServe USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vindicia | Legacy | Vindicia CashBox | Subscription and Recurring Billing | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, HomeServe USA implemented Vindicia CashBox to support invoicing. Vindicia CashBox was deployed as the company’s Subscription and Recurring Billing platform, providing a centralized system for recurring charge orchestration and invoice generation.
The implementation concentrated on subscription and billing functional capabilities including invoice orchestration, recurring billing schedules, subscription lifecycle management and payment method management. Configuration work emphasized billing rules, product catalog mapping and invoice presentation to align billing outputs with HomeServe USA commercial terms. Automation of scheduled billing cycles and invoice generation was a primary configuration focus.
Operational scope encompassed finance, billing operations and customer service teams across HomeServe USA United States operations. The deployment supported invoice creation and ongoing billing for service contracts and recurring product offerings, embedding Vindicia CashBox into existing billing workflows for event driven and scheduled invoicing. The Vindicia CashBox implementation addressed end to end subscription billing processes from charge capture through invoice issuance.
Governance layered centralized billing rule management and configuration controls to ensure consistent invoicing and subscription term enforcement. Rollout activities emphasized staged configuration, cutover of billing streams to Vindicia CashBox and operational training for billing operations and customer service staff.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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