HomeServe USA
601 Merritt 7, 6th Floor,
Norwalk, 6851, CT,
United States
Norwalk, 6851, CT,
United States
1 212-484-8000
Professional Services
HomeServe USA Technographics
HomeServe USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HomeServe USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 HomeServe USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HomeServe USA has purchased the following applications: Vindicia CashBox for Subscription and Recurring Billing in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Sitecore CMS for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HomeServe USA is running and its propensity to invest more and deepen its relationship with Vindicia , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HomeServe USA revenues, which have grown to $330.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HomeServe USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HomeServe USA Tech Stack and Enterprise Applications
HomeServe USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vindicia | Legacy | Vindicia CashBox | Subscription and Recurring Billing | ERP | n/a | 2016 | 2016 |
In 2016, HomeServe USA implemented Vindicia CashBox to support invoicing. Vindicia CashBox was deployed as the company’s Subscription and Recurring Billing platform, providing a centralized system for recurring charge orchestration and invoice generation.
The implementation concentrated on subscription and billing functional capabilities including invoice orchestration, recurring billing schedules, subscription lifecycle management and payment method management. Configuration work emphasized billing rules, product catalog mapping and invoice presentation to align billing outputs with HomeServe USA commercial terms. Automation of scheduled billing cycles and invoice generation was a primary configuration focus.
Operational scope encompassed finance, billing operations and customer service teams across HomeServe USA United States operations. The deployment supported invoice creation and ongoing billing for service contracts and recurring product offerings, embedding Vindicia CashBox into existing billing workflows for event driven and scheduled invoicing. The Vindicia CashBox implementation addressed end to end subscription billing processes from charge capture through invoice issuance.
Governance layered centralized billing rule management and configuration controls to ensure consistent invoicing and subscription term enforcement. Rollout activities emphasized staged configuration, cutover of billing streams to Vindicia CashBox and operational training for billing operations and customer service staff.
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HomeServe USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019 HomeServe USA deployed Cisco Webex Meetings as its Audio Video and Web Conferencing platform. Cisco Webex Meetings is embedded on the HomeServe USA public website to provide customer facing virtual meetings and service appointment sessions, enabling external users to join sessions directly from web pages. The implementation positions Webex Meetings as the primary web based conferencing layer between customers and service coordinators.
Configuration emphasized standard Audio Video and Web Conferencing functional capabilities such as hosted meeting sessions, attendee management, screen sharing and session recording to support customer service interactions. Operational scope focused on customer service and field operations across the United States, with the website acting as the primary access point for external participants and internal agents coordinating appointments. Rollout required updates to the site booking flows and calendar based scheduling processes to route web bookings into Cisco Webex Meetings sessions and to standardize how online meeting links are provisioned to customers.
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Collaboration | Collaboration |
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2015 | 2015 |
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HomeServe USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, HomeServe USA implemented Sitecore CMS for Web Content Management on its customer facing website. The deployment centralized web content and digital experience management to support marketing, customer communications, and self service content across the company website.
Sitecore CMS was configured to provide content authoring and templating, workflow based publishing, media asset management, and personalization capabilities consistent with Web Content Management deployments. Configuration emphasized role based authoring and lifecycle controls to support editorial scheduling and versioning.
The implementation covered the corporate web estate operated from the United States and was managed by digital marketing and web operations teams. The Sitecore CMS environment was provisioned as the central content platform with standard integration touchpoints expected for Web Content Management, including analytics instrumentation, tag management, and content delivery optimization.
Governance established editorial workflows, publishing approvals, and content ownership to standardize web publishing processes. Operational controls emphasized role based access, version management, and scheduled publishing to align marketing operations with ongoing site maintenance.
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HomeServe USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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HomeServe USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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HomeServe USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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HomeServe USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at HomeServe USA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by HomeServe USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HomeServe USA IT executives and key decision makers. This section highlights HomeServe USA's latest recorded technology evaluations, including Conga Composer for Document Management on 2025-10-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HomeServe USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-03 | HomeServe USA | Evaluated | Conga | Conga Composer | Document Management | Content Management |
FAQ - APPS RUN THE WORLD HomeServe USA Technographics
HomeServe USA is a Professional Services organization based in United States,
with around 3000 employees and annual revenues of $330.0 million.
HomeServe USA operates a diverse technology stack with applications such as
Vindicia CashBox, Cisco Webex Meetings and Sitecore CMS,
covering areas like Subscription and Recurring Billing, Audio Video and Web Conferencing and Web Content Management.
HomeServe USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vindicia, Cisco Systems and Sitecore.
HomeServe USA recently adopted applications including
Salesforce Sales Cloud in 2021, Amazon SES in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HomeServe USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HomeServe USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HomeServe USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.