West Des Moines, 50266, LA,
United States
Homesteaders Life Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Homesteaders Life Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Homesteaders Life Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Homesteaders Life Company has purchased the following applications: EXL LifePRO for Insurance Policy Administration in 2015, Microsoft 365 for Collaboration in 2020, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Homesteaders Life Company is running and its propensity to invest more and deepen its relationship with EXL , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Homesteaders Life Company revenues, which have grown to $608.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Homesteaders Life Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EXL | Legacy | EXL LifePRO | Insurance Policy Administration | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Homesteaders Life Company implemented EXL LifePRO as its Insurance Policy Administration platform. EXL LifePRO serves as the primary policy administration system for customer service and policy operations, providing a system of record for policy account access and transactional servicing.
The implementation focused on standard Insurance Policy Administration capabilities, with configuration of new business intake workflows, policy administration and account maintenance, and claims administration. The platform was configured to support processing of TX new business cases with built in compliance checks for state regulation validation, and to enable policy account updates, value verification and payment authorization.
Operational usage is anchored in Homesteaders Life Company customer service operations in West Des Moines, IA, where senior customer service representatives use EXL LifePRO to access and update policy account information, set up claims, verify values and authorize payments. The system underpins high volume servicing activities reported by staff, including management of 100 plus client cases weekly and handling of 70 plus internal and external telephone inquiries daily, alongside email and fax intake channels.
Governance and process controls emphasize operator supervision and role based workflows, with team leads supervising the service email inbox and the fax an app program, and acting as trainers for new employees on EXL LifePRO. Controls and operational procedures were established to route TX new business submissions through defined compliance validation steps and to standardize claim setup and payment authorization workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2023 | 2024 |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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