List of EXL LifePRO Customers
EXL
320 Park Avenue, 29th Floor,
New York, 10022, NY,
United States
New York, 10022, NY,
United States
1 212-277-7100
Professional Services
61000
$1.8B
Since 2010, our global team of researchers has been studying EXL LifePRO customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EXL LifePRO for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EXL LifePRO for Insurance Policy Administration include: Prudential Financial, a United States based Banking and Financial Services organisation with 40366 employees and revenues of $54.27 billion, CNO Financial Group, a United States based Insurance organisation with 3500 employees and revenues of $4.15 billion, National Guardian Life, a United States based Insurance organisation with 400 employees and revenues of $855.0 million, Homesteaders Life Company, a United States based Insurance organisation with 420 employees and revenues of $608.0 million, Assurity, a United States based Insurance organisation with 533 employees and revenues of $516.0 million and many others.
Contact us if you need a completed and verified list of companies using EXL LifePRO, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EXL LifePRO customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assurity | Insurance | 533 | $516M | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2015 | n/a |
In 2015, Assurity implemented EXL LifePRO as its core Insurance Policy Administration system to centralize inforce policy processing and daily policy maintenance workflows. EXL LifePRO was positioned to support inforce administration and transaction processing for individual life insurance products within Assurity operations in Lincoln, Nebraska.
The implementation emphasized inforce administration modules, a policy transaction engine, and document generation and correspondence workflows. Operational activities documented during the rollout included inforce administrators processing 20 to 25 transactions per day using EXL LifePRO together with document handling tools, and routine tasks to ensure accurate policyholder data was maintained in the database system.
EXL LifePRO was integrated operationally with Global 360 for document management and correspondence orchestration, and it interfaced with standard communication channels including fax, e-mail, and postal mail for client correspondence. Day to day operational coverage centered on policy administration and customer-facing communications managed from Assurity’s Lincoln, Nebraska site, with named operational roles such as Inforce Administrator, Lead Inforce Administrator, and Project Administrator executing the workflows.
Governance focused on role-based processing and procedural controls for transaction handling and policy data accuracy, with configuration aligning LifePRO workflows to existing policy maintenance procedures. Training and administrative oversight were reflected in progressive role titles and responsibilities captured in operational staffing, supporting ongoing administration and system stewardship of EXL LifePRO within Assurity’s Insurance Policy Administration environment.
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CNO Financial Group | Insurance | 3500 | $4.1B | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2011 | n/a |
In 2011, CNO Financial Group implemented EXL LifePRO, deploying the EXL LifePRO application as its Insurance Policy Administration platform for life insurance product management. The implementation established EXL LifePRO as the core policy administration system supporting new business intake, policy issuance, policy servicing, and product configuration for CNO Financial Group’s life lines.
The EXL LifePRO deployment included standard Insurance Policy Administration capabilities such as underwriting rules orchestration, policy data conversion utilities, premium billing orchestration, and product model configuration. Configuration and development work emphasized LifePRO development, conversions and upgrades, reflecting sustained application lifecycle activity and ongoing version management for policy administration functionality.
Governance and operational ownership were driven by CNO’s IT organization, with a named Lead Solution Architect providing solution architecture and oversight of LifePRO development, conversions and upgrades. Early engagement included IT consulting support during Jul 2011 to Apr 2012 focused on LifePRO development and conversion tasks, and subsequent inhouse architecture responsibilities for upgrades and ongoing administration within CNO Financial Group’s IT estate.
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Homesteaders Life Company | Insurance | 420 | $608M | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2015 | n/a |
In 2015, Homesteaders Life Company implemented EXL LifePRO as its Insurance Policy Administration platform. EXL LifePRO serves as the primary policy administration system for customer service and policy operations, providing a system of record for policy account access and transactional servicing.
The implementation focused on standard Insurance Policy Administration capabilities, with configuration of new business intake workflows, policy administration and account maintenance, and claims administration. The platform was configured to support processing of TX new business cases with built in compliance checks for state regulation validation, and to enable policy account updates, value verification and payment authorization.
Operational usage is anchored in Homesteaders Life Company customer service operations in West Des Moines, IA, where senior customer service representatives use EXL LifePRO to access and update policy account information, set up claims, verify values and authorize payments. The system underpins high volume servicing activities reported by staff, including management of 100 plus client cases weekly and handling of 70 plus internal and external telephone inquiries daily, alongside email and fax intake channels.
Governance and process controls emphasize operator supervision and role based workflows, with team leads supervising the service email inbox and the fax an app program, and acting as trainers for new employees on EXL LifePRO. Controls and operational procedures were established to route TX new business submissions through defined compliance validation steps and to standardize claim setup and payment authorization workflows.
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National Guardian Life | Insurance | 400 | $855M | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2014 | n/a |
In 2014 National Guardian Life implemented EXL LifePRO as its strategic Insurance Policy Administration platform for policy administration and servicing. EXL LifePRO was positioned to support both NGLs existing business and the individual life and annuity blocks acquired from Madison National Life, with the vendor license and support agreement described in public filings and announcements.
The EXL LifePRO implementation emphasized core Insurance Policy Administration capabilities, including new business intake, agent and commission management, policy administration, billing and collections, claims processing, reinsurance support and client management. EXL LifePRO was referenced as an end to end administration platform that would host ordinary life, universal life and annuity product processing alongside preneed workflows as part of a consolidated policy administration estate.
Operational scope for the deployment covered integration of recently acquired blocks representing approximately 280,000 policyholders and rollup of NGLs existing inforce portfolio toward a single administration platform. More than one million policyholders are part of NGLs overall book, and the LifePRO adoption was intended to unify processing for individual life and annuity lines across the companys licensed footprint in 49 states and the District of Columbia.
Governance and rollout messaging emphasized consolidation into a single system and platform flexibility, with NGL stating plans to migrate existing policies to LifePRO over time. The company framed LifePRO as a foundation to bolster customer service and to provide a flexible platform to support growth and operational objectives, while noting that the acquired Madison National Life blocks were already supported on the LifePRO platform.
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Prudential Financial | Banking and Financial Services | 40366 | $54.3B | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2004 | n/a |
In 2004 Prudential Financial implemented EXL LifePRO as its Insurance Policy Administration platform to support life insurance policy administration and policy servicing workflows. EXL LifePRO was adopted to centralize policy record management and business logic for life products, providing a single application for policy lifecycle activities and regulatory compliance processing.
Implementation work included COBOL based business logic integration and a SQL Server data layer, developers wrote COBOL code and SQL queries to troubleshoot LifePRO performance and data discrepancies. EXL LifePRO contained the core policy administration modules and embedded COBOL routines, with configuration and code changes managed through formal change requests and QA validation.
Operational coverage included development, QA, project management, business analysis, and end user support, with implementation and support activity noted from Prudential staff in the El Paso, Texas area. Business analysts validated that internal systems and interfaces were in scope or met requirements, indicating coordination between LifePRO and Prudential internal systems during configuration and testing.
Governance and delivery processes relied on cross functional collaboration, escalation handling, specification review, and iterative testing and deployment of fixes to end users. Support practices described involved code change review, scope clarification with project managers, and timely resolution of escalations to maintain LifePRO operational stability.
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Buyer Intent: Companies Evaluating EXL LifePRO
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating EXL LifePRO. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating EXL LifePRO for Insurance Policy Administration include:
- The Cincinnati Insurance Companies, a United States based Insurance organization with 5426 Employees
- Blue Cross Blue Shield of Illinois, a United States based Insurance company with 11000 Employees
- One Call Concepts, Inc., a United States based Professional Services organization with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD EXL LifePRO Coverage
EXL LifePRO is a Insurance Policy Administration solution from EXL.
Companies worldwide use EXL LifePRO, from small firms to large enterprises across 21+ industries.
Organizations such as Prudential Financial, CNO Financial Group, National Guardian Life, Homesteaders Life Company and Assurity are recorded users of
EXL LifePRO for Insurance Policy Administration.
Companies using EXL LifePRO are most concentrated in Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using EXL LifePRO are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of EXL LifePRO across Americas, EMEA, and APAC.
Companies using EXL LifePRO range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 20%.
Customers of EXL LifePRO include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified EXL LifePRO customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Policy Administration.