List of EXL LifePRO Customers
New York, 10022, NY,
United States
Since 2010, our global team of researchers has been studying EXL LifePRO customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EXL LifePRO for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EXL LifePRO for Insurance Policy Administration include: Prudential Financial, a United States based Banking and Financial Services organisation with 40366 employees and revenues of $54.27 billion, CNO Financial Group, a United States based Insurance organisation with 3500 employees and revenues of $4.15 billion, National Guardian Life, a United States based Insurance organisation with 400 employees and revenues of $855.0 million, Homesteaders Life Company, a United States based Insurance organisation with 420 employees and revenues of $608.0 million, Assurity, a United States based Insurance organisation with 533 employees and revenues of $516.0 million and many others.
Contact us if you need a completed and verified list of companies using EXL LifePRO, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EXL LifePRO customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assurity | Insurance | 533 | $516M | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2015 | n/a |
In 2015, Assurity implemented EXL LifePRO as its core Insurance Policy Administration system to centralize inforce policy processing and daily policy maintenance workflows. EXL LifePRO was positioned to support inforce administration and transaction processing for individual life insurance products within Assurity operations in Lincoln, Nebraska.
The implementation emphasized inforce administration modules, a policy transaction engine, and document generation and correspondence workflows. Operational activities documented during the rollout included inforce administrators processing 20 to 25 transactions per day using EXL LifePRO together with document handling tools, and routine tasks to ensure accurate policyholder data was maintained in the database system.
EXL LifePRO was integrated operationally with Global 360 for document management and correspondence orchestration, and it interfaced with standard communication channels including fax, e-mail, and postal mail for client correspondence. Day to day operational coverage centered on policy administration and customer-facing communications managed from Assurity’s Lincoln, Nebraska site, with named operational roles such as Inforce Administrator, Lead Inforce Administrator, and Project Administrator executing the workflows.
Governance focused on role-based processing and procedural controls for transaction handling and policy data accuracy, with configuration aligning LifePRO workflows to existing policy maintenance procedures. Training and administrative oversight were reflected in progressive role titles and responsibilities captured in operational staffing, supporting ongoing administration and system stewardship of EXL LifePRO within Assurity’s Insurance Policy Administration environment.
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CNO Financial Group | Insurance | 3500 | $4.1B | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2011 | n/a |
In 2011, CNO Financial Group implemented EXL LifePRO, deploying the EXL LifePRO application as its Insurance Policy Administration platform for life insurance product management. The implementation established EXL LifePRO as the core policy administration system supporting new business intake, policy issuance, policy servicing, and product configuration for CNO Financial Group’s life lines.
The EXL LifePRO deployment included standard Insurance Policy Administration capabilities such as underwriting rules orchestration, policy data conversion utilities, premium billing orchestration, and product model configuration. Configuration and development work emphasized LifePRO development, conversions and upgrades, reflecting sustained application lifecycle activity and ongoing version management for policy administration functionality.
Governance and operational ownership were driven by CNO’s IT organization, with a named Lead Solution Architect providing solution architecture and oversight of LifePRO development, conversions and upgrades. Early engagement included IT consulting support during Jul 2011 to Apr 2012 focused on LifePRO development and conversion tasks, and subsequent inhouse architecture responsibilities for upgrades and ongoing administration within CNO Financial Group’s IT estate.
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Homesteaders Life Company | Insurance | 420 | $608M | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2015 | n/a |
In 2015, Homesteaders Life Company implemented EXL LifePRO as its Insurance Policy Administration platform. EXL LifePRO serves as the primary policy administration system for customer service and policy operations, providing a system of record for policy account access and transactional servicing.
The implementation focused on standard Insurance Policy Administration capabilities, with configuration of new business intake workflows, policy administration and account maintenance, and claims administration. The platform was configured to support processing of TX new business cases with built in compliance checks for state regulation validation, and to enable policy account updates, value verification and payment authorization.
Operational usage is anchored in Homesteaders Life Company customer service operations in West Des Moines, IA, where senior customer service representatives use EXL LifePRO to access and update policy account information, set up claims, verify values and authorize payments. The system underpins high volume servicing activities reported by staff, including management of 100 plus client cases weekly and handling of 70 plus internal and external telephone inquiries daily, alongside email and fax intake channels.
Governance and process controls emphasize operator supervision and role based workflows, with team leads supervising the service email inbox and the fax an app program, and acting as trainers for new employees on EXL LifePRO. Controls and operational procedures were established to route TX new business submissions through defined compliance validation steps and to standardize claim setup and payment authorization workflows.
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Insurance | 400 | $855M | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2014 | n/a |
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Banking and Financial Services | 40366 | $54.3B | United States | EXL | EXL LifePRO | Insurance Policy Administration | 2004 | n/a |
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Buyer Intent: Companies Evaluating EXL LifePRO
- Blue Cross Blue Shield of Illinois, a United States based Insurance organization with 11000 Employees
- BlackRock, a United States based Banking and Financial Services company with 19900 Employees
- One Call Concepts, Inc., a United States based Professional Services organization with 200 Employees
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