Homeward Residential
16675 Addison Rd,
Addison, 75001, TX,
United States
Addison, 75001, TX,
United States
1 800-359-0625
Banking and Financial Services
Homeward Residential Technographics
Homeward Residential Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Homeward Residential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Homeward Residential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Homeward Residential has purchased the following applications: Alvaria Workforce (formerly Aspect Workforce Optimization) for Workforce Management in 2013, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2012, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Homeward Residential is running and its propensity to invest more and deepen its relationship with Alvaria , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Homeward Residential revenues, which have grown to $380.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Homeward Residential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Homeward Residential Tech Stack and Enterprise Applications
Homeward Residential HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013, Homeward Residential implemented Alvaria Workforce, formerly Aspect Workforce Optimization. The Alvaria Workforce deployment addressed Workforce Management requirements for Homeward Residential's contact center operations and workforce planning teams.
The implementation leveraged the full functionality of the Aspect solution, including Advanced List Management and Aspect Workforce Management capabilities, to centralize list prioritization and workforce planning. Standard Workforce Management workflows such as forecasting, scheduling, and intraday monitoring were configured to align staffing with contact volume and attempt strategies.
Operational coverage focused on contact center agents and workforce planning, aligning list management with scheduling and adherence processes to improve right party contacts. The deployment impacted contact center operations, workforce planning, and telephony cost control by instrumenting contact attempt logic alongside staffing models.
Homeward Residential reported that Alvaria Workforce increased right party contact rates and produced fewer calls that yielded more contacts, outcomes that lowered telephony costs and supported a reduced agent headcount.
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Homeward Residential Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2012 | 2018 |
In 2012, Homeward Residential implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) as its Analytics and BI platform to centralize reporting and analytic workflows for mortgage servicing and investor reporting. The implementation focused on serving the Risk Management and Analytics groups, delivering borrower level and investor portfolio reporting across the business.
The deployment included data warehousing constructs such as dimension tables implemented with SCD Type 1, Type 2 and Type 3 patterns, and fact tables for transactional reporting. Microsoft BI components were used end to end, with SSAS cubes designed on a star schema and partitioned for performance, SSIS packages and reusable mapplets for ETL, and SSRS for operational and investor-facing reports. Development work included designing and building databases, creating and modifying tables and indexes, and extensive T-SQL performance tuning of queries and stored procedures.
Integrations and operational feeds were built against Oracle 10g, XML feeds and flat file sources, with SQL Server 2008 Enterprise edition acting as the core relational engine. Transactional and snapshot replication methods were used for backup and restore workflows, and SSIS mapping variables, mapping parameters, workflow variables and session parameters were applied to support reusable data pipelines. Debugging and error handling leveraged log files and SSIS debugging tools to resolve data flow issues.
Governance centered on production support for the data repository used by Risk Management and Analytics, with active support for business users submitting change requests and ongoing troubleshooting. Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) was operated within a Windows 2000 XP and SQL Server environment, and operational processes incorporated error handling, logging and structured change management for report and ETL updates.
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Homeward Residential IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Homeward Residential deployed Microsoft Azure Cloud Services to host and operate its public website. The implementation is categorized as Application Hosting and Computing Services and is focused on the company website and digital customer engagement functions. Homeward Residential is a United States banking and financial services firm of about 1500 employees, and the Azure implementation supports corporate marketing and customer-facing IT services.
The Microsoft Azure Cloud Services deployment uses platform-level capabilities typical of the Application Hosting and Computing Services category, including web application hosting, content delivery and edge caching, SSL termination, autoscaling compute, and platform monitoring. Operational control is maintained by the internal IT organization, with deployment pipelines, subscription governance, and access control applied to cloud resources and cost center alignment for the website estate. The rollout is scoped to the public website infrastructure, combining hosted application infrastructure with standard cloud management and observability tooling for ongoing operations.
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IT Decision Makers and Key Stakeholders at Homeward Residential
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager of Business Analysis | Manager | Finance | |
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VP Enterprise Business Intelligence | VP | IT | |
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VP, Business and Financial Analysis | VP | Finance | |
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Senior Director of Information Technology | Director | IT | |
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Vice President, Risk Management & Analytics | VP | Risk | |
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Apps Being Evaluated by Homeward Residential Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Homeward Residential IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Homeward Residential digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Homeward Residential Technographics
Homeward Residential is a Banking and Financial Services organization based in United States,
with around 1500 employees and annual revenues of $380.0 million.
Homeward Residential operates a diverse technology stack with applications such as
Alvaria Workforce (formerly Aspect Workforce Optimization), Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) and Microsoft Azure Cloud Services,
covering areas like Workforce Management, Analytics and BI and Application Hosting and Computing Services.
Homeward Residential has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alvaria and Microsoft.
Homeward Residential recently adopted applications including
Microsoft Azure Cloud Services in 2021, Alvaria Workforce (formerly Aspect Workforce Optimization) in 2013 and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) in 2012,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Homeward Residential’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Homeward Residential’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Homeward Residential technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.