Hoosier Hills Credit Union
630 Lincoln Ave,
Bedford, 47421, IN,
United States
Bedford, 47421, IN,
United States
1 812-279-6644
Banking and Financial Services
Hoosier Hills Credit Union Technographics
Hoosier Hills Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hoosier Hills Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Hoosier Hills Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hoosier Hills Credit Union has purchased the following applications: Jack Henry Ensenta for Payment Processing in 2020, Q2 Digital Banking Platform for Digital Banking in 2018, Rocket.chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hoosier Hills Credit Union is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Q2 Software , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hoosier Hills Credit Union revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hoosier Hills Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hoosier Hills Credit Union Tech Stack and Enterprise Applications
Hoosier Hills Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Ensenta | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Hoosier Hills Credit Union implemented Jack Henry Ensenta on its website. The Jack Henry Ensenta application is deployed as a Payment Processing solution to capture member payments through the public site, leveraging web-based payment capture and gateway functionality and supporting card and ACH payment workflows common to online payment platforms. The implementation centers on the Jack Henry Ensenta application as the front-line payment processing layer for member-facing digital transactions, and it is embedded in the credit union website to handle self-service payment flows and bill capture.
Deployment and operational scope focus on online member payments and customer service payment interactions, with the Jack Henry Ensenta application orchestrating payment capture and confirmation during web-based account interactions. Governance emphasis aligns with payment workflow controls and compliance monitoring typical of Payment Processing deployments, and operational ownership maps to payments operations and member services to manage transaction reconciliation and dispute handling.
|
Hoosier Hills Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Q2 Software | Legacy | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Hoosier Hills Credit Union implemented the Q2 Digital Banking Platform on its public website. The Q2 Digital Banking Platform provides Digital Banking capabilities that surface online account access, transaction history, and digital payments for the credit union's retail membership. Deployment targeted the customer-facing web channel, combining the hosted Q2 front-end with responsive web delivery to enable self-service account management and authentication workflows. The implementation is explicitly centered on delivering consumer online banking experiences through the institution's website.
Configuration emphasized standard Digital Banking modules including online account management, funds transfer and bill pay, electronic statements and notifications, and authentication and user provisioning, all presented through Hoosier Hills Credit Union's web presence. Operational ownership is consolidated under the credit union's digital channels and IT teams for administration and content updates, with the Q2 Digital Banking Platform serving as the customer-facing delivery layer. Hoosier Hills Credit Union uses the Q2 Digital Banking Platform to provide Digital Banking for retail account management and payments on its public website.
|
Hoosier Hills Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Hoosier Hills Credit Union implemented Rocket.chat as a web-facing conversational channel. Rocket.chat is deployed on their public website and is categorized as Chatbots and Conversational AI, providing a direct member messaging layer for customer engagement and support.
The implementation emphasizes a web chat widget and real time messaging functionality, leveraging Rocket.chat capabilities such as live agent handoff, canned responses, presence indicators, and persistent chat history to support member inquiries. Configuration work focused on message routing, session persistence, and agent queueing to align the application with digital member support workflows and enable service agents to manage concurrent conversations efficiently.
Operational coverage is centered on online member services and digital channel support, with the application embedded in the website to capture front line inquiries and escalate issues to branch or contact center staff when required. Governance and process adjustments were scoped around chat operation procedures and agent workflows to standardize responses and ensure consistent member engagement across the credit union s customer service and member experience functions.
|
Hoosier Hills Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
Hoosier Hills Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2018 | 2018 |
|
Hoosier Hills Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Hoosier Hills Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
Hoosier Hills Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Hoosier Hills Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CIO | CXO | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
SVP & Controller | VP | Finance | |
|
|
|
Vice President of IT Services | VP | IT | |
|
Apps Being Evaluated by Hoosier Hills Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hoosier Hills Credit Union IT executives and key decision makers. This section highlights Hoosier Hills Credit Union's latest recorded technology evaluations, including Corelation Keystone for Credit Union Management on 2026-04-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hoosier Hills Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-29 | Hoosier Hills Credit Union | Evaluated | Corelation | Corelation Keystone | Credit Union Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Hoosier Hills Credit Union Technographics
Hoosier Hills Credit Union is a Banking and Financial Services organization based in United States,
with around 200 employees and annual revenues of $20.0 million.
Hoosier Hills Credit Union operates a diverse technology stack with applications such as
Jack Henry Ensenta, Q2 Digital Banking Platform and Rocket.chat,
covering areas like Payment Processing, Digital Banking and Chatbots and Conversational AI.
Hoosier Hills Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, Q2 Software and Rocket.chat.
Hoosier Hills Credit Union recently adopted applications including
Amazon SES in 2021, Jack Henry Ensenta in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hoosier Hills Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hoosier Hills Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hoosier Hills Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.