Bauru, 17017-383,
Brazil
Hs Telecom Brazil Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hs Telecom Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Hs Telecom Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hs Telecom Brazil has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2014, JavaScript for Apps Development in 2025, Akiva Predictive Dialer for Call Center in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hs Telecom Brazil is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , IBM , Plesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hs Telecom Brazil revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hs Telecom Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 | ||
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | JavaScript | Apps Development | PaaS | n/a | 2025 | 2025 | ||
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Transactional Email | PaaS |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Akiva Software | Legacy | Akiva Predictive Dialer | Call Center | CRM | n/a | 2011 | 2011 | In 2011, HS Telecom Brazil deployed Akiva Predictive Dialer as a Predictive Dialer to restructure its televendas outbound call center operation in São Paulo state. The implementation was targeted at outbound sales workflows and went live in 2011, positioning the Akiva Predictive Dialer at the center of televendas process orchestration and agent productivity tooling. The implementation configured core predictive dialing capabilities, including campaign management, call pacing and list management, and agent routing to support high-volume outbound calling. Akiva Predictive Dialer was used to automate call sequencing and minimize manual dialing, aligning dialer logic with televendas scripts and sales cadence to increase agent contact rates. Operational coverage included HS Telecom Brazil's televendas and broader outbound sales functions, with later adoption of a newer Akiva release that included an integrated CRM module, extending usage into CRM process areas. The integrated CRM module consolidated lead records and call outcomes into a single application footprint, enabling tighter operational handoffs between marketing, sales and customer service teams in São Paulo state. Governance and process change focused on restructuring televendas workflows around queued campaigns and real time agent allocation, moving agents from manual dialing to dialer-driven campaigns. Outcomes recorded by the customer include raising calls per agent from approximately 60 to approximately 200, reducing agent idle time by about 60 percent, and contributing to a doubling of company revenue after the rollout and subsequent upgrade to the CRM-integrated version of Akiva Predictive Dialer. | |
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Tag Management | CRM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2023 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Recruiting | HCM |
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2023 | 2023 |
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