HSBC
8 Canada Square,
London, E14 5HQ,
United Kingdom
London, E14 5HQ,
United Kingdom
44 12 2626-0878
Banking and Financial Services
HSBC Technographics
HSBC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HSBC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5836 HSBC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HSBC has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, SAP SuccessFactors Employee Central Time Off for Absence and Leave Management in 2017, Oracle Business Process Management for Business Process Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HSBC is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Fidelity Investments or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HSBC revenues, which have grown to $4.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSBC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HSBC Tech Stack and Enterprise Applications
HSBC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, HSBC implemented Oracle E-Business Suite in the ERP Financial category. Oracle E-Business Suite was positioned as the bank's core ERP Financial application to consolidate finance and accounting workflows and provide a single system of record for transaction processing.
The implementation encompassed standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, cash management, fixed assets accounting, expense processing, procurement workflows and project costing and billing where applicable. Configuration work focused on chart of accounts harmonization, period close orchestration and embedded financial controls to support centralized finance operations and consistent accounting treatment.
HSBC has embarked to migrate their entire operations on Oracle Fusion Cloud for Financials, Purchasing & Procurement, Expenses and Project/Billing. That initiative targets the same finance, procurement, expense and project billing domains and represents a strategic move from Oracle E-Business Suite toward Oracle Fusion Cloud for those functional areas.
Governance for the program centers on process harmonization across finance, procurement and project billing, and on establishing change control and rollout sequencing to limit operational disruption during cutover. The deployment narrative links HSBC Oracle E-Business Suite ERP Financial implementation to a broader Oracle Fusion Cloud migration plan for core finance and procurement functions.
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ERP Financial | ERP |
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2017 | 2018 |
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Expense Management | ERP |
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2013 | 2013 |
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Expense Management | ERP |
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2017 | 2017 |
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Expense Management | ERP |
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2018 | 2018 |
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HSBC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Time Off | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, HSBC deployed SAP SuccessFactors Employee Central Time Off within its Absence and Leave Management program. The initiative was executed as a global level project covering multiple country locations across HSBC's international network, with time off functionality scoped to Employee Central and Time Off modules.
The implementation focused on configuration of time off policies, entitlements, approval workflows and data modelling inside SAP SuccessFactors Employee Central Time Off. The HR Data Lead defined a detailed data migration strategy and end to end ETL process, performed data cleansing, developed complex field mapping, and prepared a technical cutover strategy for UAT, parallel payroll and production cutover phases.
Data migration used Peoplesoft as the source for employee and absence records, and integrations were implemented using SuccessFactors Integration Center under a defined integration architecture. Integration touchpoints included SuccessFactors EC Time Off with Benefits, Payroll and Finance interfaces, and integration testing was included in system integration testing, user acceptance testing and parallel payroll cycles.
Program governance established a dedicated data workstream plan with milestones, weekly HR MI reporting to HSBC senior management, and coordinated management of multiple offshore teams across time zones. The rollout emphasized stakeholder management across business, internal IT, workforce analytics and SI teams, and included Dress Rehearsal testing and sequenced technical cutover to stabilize go live.
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Benefits Administration | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2011 | 2011 |
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Core HR | HCM |
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2016 | 2017 |
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Employee Engagement | HCM |
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2022 | 2022 |
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Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2016 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2011 | 2011 |
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Time and Attendance | HCM |
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2019 | 2020 |
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Workforce Analytics | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2011 | 2011 |
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HSBC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Business Process Management | Business Process Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, HSBC implemented Oracle Business Process Management as part of a broader Oracle Fusion Cloud program that targeted Financials, Purchasing and Procurement, Expenses and Project Billing. Oracle Business Process Management was used to orchestrate approval flows and process logic, and it is explicitly aligned with the Business Process Management category within HSBCs cloud finance and procurement transformation. The implementation referenced Oracle Fusion Cloud R13 19D as the target platform for configuration and testing activities.
The implementation included configuration across Procurement, Purchasing, Payables, Billing, Projects and Financials modules, with explicit BPM and workflows for requisition, purchase order, expenses and AP invoice approvals. Functional builds used OTBI, BIP and FRS for reporting, Smartview and dashboards for visibility, and data load tools such as FBDI, ADFDI and Web Services for bulk uploads and conversions. Fusion BPM rules were defined to capture approval predicates and conditional routing as part of the process configuration.
Integrations were scoped as inbound and outbound interfaces to support new country rollouts, with data migration, analysis, validation and cleansing specified as part of cutover planning. The work spanned full system development cycle activities including requirements gathering, analysis, development, testing and post go live support. Business functions directly impacted included Procurement, Expenses, Payables and Subledger Accounting, with the BPM layer providing centralized orchestration for those finance and procurement processes.
Governance and process change activities centered on using business process design to drive functional, technical, quality, integration and security requirements. Business process activities were mapped to application components, proof of concepts were developed for integration patterns, and testing covered releases, patches and quarterly upgrades. The implementation role described is a functional and technical SME supporting BPM, integration and reporting, and operational support included raising Oracle Service Requests with Oracle Support for resolution of functional and technical issues.
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Business Process Management | ERP Services and Operations |
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2015 | 2016 |
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Core Banking | ERP Services and Operations |
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2011 | 2011 |
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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OSS/BSS | ERP Services and Operations |
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2011 | 2011 |
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HSBC AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2018 | 2018 |
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HSBC AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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HSBC Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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HSBC Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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HSBC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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HSBC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2019 | 2019 |
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HSBC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2017 |
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CRM | CRM |
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2011 | 2011 |
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Customer Analytics | CRM |
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2022 | 2023 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Interactive Voice Response (IVR) | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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HSBC EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2011 | 2011 |
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Financial Consolidation and Close | EPM |
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2011 | 2011 |
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HSBC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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HSBC Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2013 | 2013 |
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Portfolio and Investment Management | Investment Management |
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2016 | 2016 |
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Portfolio and Investment Management | Investment Management |
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2020 | 2020 |
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Portfolio and Investment Management | Investment Management |
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2017 | 2017 |
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Trading Platform | Investment Management |
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2021 | 2021 |
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HSBC Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2018 | 2018 |
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Procurement | Procurement |
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2018 | 2018 |
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HSBC TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2013 | 2013 |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2014 | 2014 |
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HSBC PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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HSBC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Backup as a Service (BaaS) | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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Servers, Storage and Networking | IaaS |
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2008 | 2008 |
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HSBC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2008 | 2008 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at HSBC
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by HSBC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HSBC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HSBC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HSBC Technographics
HSBC is a Banking and Financial Services organization based in United Kingdom,
with around 5836 employees and annual revenues of $4.95 billion.
HSBC operates a diverse technology stack with applications such as
Oracle E-Business Suite, SAP SuccessFactors Employee Central Time Off and Oracle Business Process Management,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
HSBC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and SAP.
HSBC recently adopted applications including
IntellaView Enterprise in 2024, SAP Fioneer Core Banking in 2023 and ServiceNow Employee Center in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HSBC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HSBC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HSBC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.