Hsbc Uae
P.O. Box 66,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 600 55 4722
Banking and Financial Services
Hsbc Uae Technographics
Hsbc Uae Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hsbc Uae and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3273 Hsbc Uae employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hsbc Uae has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Workplace by Facebook for Collaboration in 2019, Adobe Experience Manager for Digital Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hsbc Uae is running and its propensity to invest more and deepen its relationship with LivePerson , Facebook , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hsbc Uae revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hsbc Uae intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hsbc Uae Tech Stack and Enterprise Applications
Hsbc Uae AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Hsbc Uae deployed LivePerson Conversational Cloud on its public website, adopting a Chatbots and Conversational AI solution for web channel customer engagement. The implementation is centered on hsbc.ae as the primary touchpoint for conversational messaging and online customer interactions.
LivePerson Conversational Cloud was configured to deliver a web messaging widget, AI driven intent recognition, session persistence for multi turn conversations, conversation routing to human agents, and analytics dashboards for conversation telemetry. These functional capabilities align with standard Chatbots and Conversational AI workflows such as automated inquiry handling, escalation to live agents, and conversational reporting.
Operationally the deployment is embedded in the HSBC UAE website and scoped to the web customer service channel, impacting digital customer service and online support workflows. The solution supports agent handoff and real time conversation monitoring, enabling frontline service teams to manage web initiated conversations through a centralized conversational interface.
Governance and process changes focused on new agent handling procedures, conversation quality review cycles, and compliance monitoring for web delivered interactions. Rollout and operations emphasize ongoing tuning of intent models and conversational flows to maintain accuracy and alignment with HSBC UAE customer service policies.
|
Hsbc Uae Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Hsbc Uae implemented Workplace by Facebook as a Collaboration platform. The deployment surfaces Workplace by Facebook on the corporate website to provide a persistent enterprise social layer for internal communications across the United Arab Emirates organization, addressing communications needs for approximately 3,273 employees.
Workplace by Facebook is functioning with standard Collaboration capabilities including persistent messaging, topic and team groups, file sharing and document exchange, announcement and news feed capabilities, live video broadcasting, and administrative controls for user and content management. Configuration work emphasized role-based group structures and centrally managed announcement channels to support corporate communications and HR outreach workflows.
The implementation is delivered as a cloud-hosted SaaS application embedded into web properties to surface employee feeds and engagement tools directly from the public site, enabling web-based access for desk and branch staff. Operational coverage centers on corporate, HR, and communications functions within Hsbc Uae, with the platform intended to unify internal channels for distributed teams across UAE locations.
Governance for Workplace by Facebook includes administrative role provisioning, content moderation workflows, and information governance controls to align social collaboration with banking compliance and records retention practices. Control points were established for group creation, membership approval, and administrator oversight to maintain policy alignment while enabling decentralized team collaboration.
|
Hsbc Uae Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020, Hsbc Uae implemented Adobe Experience Manager as the central platform for Digital Asset Management on its public website. The deployment designates Adobe Experience Manager as the authoritative asset repository to manage images, video, and marketing media used across web properties and customer-facing digital channels.
The implementation leverages Adobe Experience Manager capabilities typical of the Digital Asset Management category, including centralized asset ingestion, metadata and taxonomy management, rendition generation, and controlled authoring and publishing workflows. Configuration emphasizes asset lifecycle controls and searchable metadata to support content reuse and faster page assembly for web teams.
Operationally the solution supports marketing, digital channels, and web operations within Hsbc Uae, providing role based access and editorial workflows for asset approval and publication. Governance focus centers on centralized asset governance, standardized metadata policies, and published content workflows to ensure consistency across the bank's website.
|
Hsbc Uae CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
Hsbc Uae ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Hsbc Uae Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Trade Order Management System (TOMS) | Investment Management |
|
2024 | 2024 |
|
Hsbc Uae IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Hsbc Uae CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Hsbc Uae
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hsbc Uae Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hsbc Uae IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hsbc Uae digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hsbc Uae Technographics
Hsbc Uae is a Banking and Financial Services organization based in United Arab Emirates,
with around 3273 employees and annual revenues of $750.0 million.
Hsbc Uae operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Workplace by Facebook and Adobe Experience Manager,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Asset Management.
Hsbc Uae has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Facebook and Adobe Systems.
Hsbc Uae recently adopted applications including
Interactive Brokers TWS Mosaic OMS in 2024, Optimizely Intelligence Cloud in 2022 and Amazon CloudFront in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hsbc Uae’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hsbc Uae’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hsbc Uae technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.