Hyland
28500 Clemens Road,
Westlake, 44145, OH,
United States
Westlake, 44145, OH,
United States
1 440-788-5000
Professional Services
Hyland Technographics
Hyland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hyland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Hyland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hyland has purchased the following applications: OnBase for AP for AP Automation in 2017, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2022, Certinia PSA (ex FinancialForce PSA) for Professional Services Automation in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hyland is running and its propensity to invest more and deepen its relationship with Hyland , Certinia , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hyland revenues, which have grown to $1.27 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hyland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hyland Tech Stack and Enterprise Applications
Hyland ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | OnBase for AP | AP Automation | ERP | n/a | 2017 | 2018 |
In 2017, Hyland implemented OnBase for AP in an AP Automation deployment to automate accounts payable and invoice processing across its corporate finance function. The OnBase for AP implementation was provisioned inside Hyland's enterprise OnBase environment and targeted AP Automation use cases, establishing a central invoice intake and processing channel for the company.
The implementation configured core AP Automation modules including automated invoice capture and OCR, electronic document management and archival, configurable approval and exception workflows, vendor record management, and support for invoice matching and voucher creation workflows. OnBase for AP was configured to support rule based routing, task assignment for approvers, and audit trail capabilities consistent with enterprise accounts payable controls.
Operational ownership and application support were managed by Hyland's IT Application Delivery and Support organization and the Information Systems teams responsible for internal OnBase solutions. The deployment was aligned with Hyland's broader application portfolio where OnBase coexists with other enterprise platforms the company manages, and the OnBase for AP instance was designed to interoperate with back office financial posting systems through standard interfaces used by AP Automation solutions.
Governance and rollout relied on Hyland's enterprise applications change control and application support processes, with configuration management and staged deployment workflows to transition AP teams onto the new automated processes. OnBase for AP was positioned to standardize invoice lifecycle handling and centralize document and workflow governance under Hyland's IS Enterprise Applications and Infrastructure teams.
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ERP Financial | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2017 | 2018 |
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Expense Management | ERP |
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2016 | 2016 |
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Hyland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, Hyland implemented iCIMS Recruit Applicant Tracking System on its careers website to standardize candidate intake and recruitment workflows. The implementation positions iCIMS Recruit Applicant Tracking System as Hyland's core Applicant Tracking System for talent acquisition and recruiting functions, supporting corporate recruiting teams for the 3,500 employee professional services organization.
Configuration focused on standard Applicant Tracking System capabilities including job requisition posting on the public careers site, online application forms, resume parsing and candidate profile creation, pipeline and stage management, interview scheduling, and offer workflow configuration. Governance was established through centralized HR operations configuration, role based access controls for recruiters and hiring managers, and standardized approval routing and hiring workflow templates to align recruiting processes across teams. The deployment emphasized career site integration and candidate facing workflow automation while retaining configurability for future HR process changes.
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2020 |
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Learning and Development, Skills Intelligence | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Hyland ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Certinia | Legacy | Certinia PSA (ex FinancialForce PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Hyland implemented Certinia PSA (ex FinancialForce PSA) as its Professional Services Automation foundation for the services organization, enabling an agile delivery model and centralization of project and customer data on the Salesforce platform. The deployment targeted Hyland’s professional services division, supporting more than 700 global consultants and roughly 2,000 annual projects, with a focus on improving resource allocation and end to end project visibility.
The implementation leveraged Certinia Professional Services Cloud Analytics to build custom capacity planning reports and provide real time insights into the project pipeline, delivering 360° project views that surface utilization and project status. Functional capabilities emphasized during configuration included capacity planning, project accounting controls, timecard capture and invoicing workflows, and centralized project and customer master records to reduce manual reconciliation and administrative overhead.
Because Certinia PSA is native to the Salesforce platform, Hyland positioned the application as the single system of record for project and customer data, which streamlined cross team visibility between delivery, finance and client management. The rollout explicitly addressed resource management complexity introduced by multiple acquisitions and varied service offerings, allowing planners to identify the dollar impact of delayed timecards and to proactively rebalance staffing across engagements.
Governance and process changes accompanied the technical rollout, with Hyland re engineering manual billing and invoicing processes within nine months and adopting process controls tied to Certinia PSA workflows. Outcomes reported by Hyland include a 695 percent ROI verified by an independent research firm and an 84 percent reduction in non billable project time, demonstrating measurable improvements in billing accuracy and project productivity.
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Hyland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Hyland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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Hyland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Hyland EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2018 |
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Hyland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Hyland PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Hyland Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2018 |
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Sourcing | Procurement |
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2017 | 2018 |
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Hyland PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Hyland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2019 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Hyland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Next Generation Firewall | CyberSecurity |
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2019 | 2019 |
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Next Generation Firewall | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hyland
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP, Chief People Officer | CXO | HR | |
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Sr. HRIS Program Manager | Manager | HR | |
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HRR Program Manager, Employee Engagement | Manager | HR | |
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Payroll Program Manager | Manager | HR | |
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International Payroll Manager | Manager | HR | |
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HRIS Program Manager | Manager | HR | |
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Salesforce Administrator/Developer | Manager | Marketing | |
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Director, Cloud Platform Engineering | Director | IT | |
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Director Cloud Operations | Director | IT | |
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Director, IS Enterprise Applications and Infrastructure | Director | IT | |
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Manager, Infrastructure Engineering | Manager | IT | |
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Test Engineer | Non Manager | IT | |
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Apps Being Evaluated by Hyland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hyland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hyland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hyland Technographics
Hyland is a Professional Services organization based in United States,
with around 3600 employees and annual revenues of $1.27 billion.
Hyland operates a diverse technology stack with applications such as
OnBase for AP, iCIMS Recruit Applicant Tracking System and Certinia PSA (ex FinancialForce PSA),
covering areas like AP Automation, Applicant Tracking System and Professional Services Automation.
Hyland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hyland, iCIMS and Certinia.
Hyland recently adopted applications including
Skillable Platform in 2023, Certinia PSA (ex FinancialForce PSA) in 2023 and Adform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hyland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hyland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hyland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.