Hyundai Australia
Cnr of 394 Lane Cove Road & Hyundai Drive,
Macquarie Park, 2113, NSW,
Australia
Macquarie Park, 2113, NSW,
Australia
61 2 8873-6000
Automotive
Hyundai Australia Technographics
Hyundai Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hyundai Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Hyundai Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hyundai Australia has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2008, ELMO HR Core for Core HR in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hyundai Australia is running and its propensity to invest more and deepen its relationship with SAP , ELMO Software , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hyundai Australia revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hyundai Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hyundai Australia Tech Stack and Enterprise Applications
Hyundai Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008 Hyundai Motor Company Australia implemented SAP ERP ECC 6.0 to centralize core finance and procurement processes. The SAP ERP ECC 6.0 deployment supported ERP Financial functions including budgeting and payments to more than 150 Hyundai dealers and standardized enterprise finance workflows across the new Macquarie Park headquarters and regional offices.
The implementation separated budget approvals from invoice payment workflows and combined packaged and custom automation. SAP was used for budgeting and payments to dealers and suppliers, while invoice capture and approval were routed through a Kofax and Total Agility pipeline for AP automation. HMCA built Budget Approvals and Purchase Order workflow in-house using AgilePoint for SharePoint, exposing InfoPath forms for eight automated approval processes and consolidating PO and non-PO approvals into a single automated PO invoice workflow.
Architecture and integrations were blended, with two BPMS instances running against Microsoft SQL Server and SharePoint as the corporate ECM platform, interfacing with SAP ERP. Document capture used Kofax with PDF email ingestion and extraction into SQL, while approved invoice files are uploaded into SAP and document records retained in SharePoint with no paper file retained. Printing and output management were handled by Canon uniFLOW server software and eleven Canon imageRUNNER devices, with ERP integration into the Secure Print system to rationalize printers and a Scan to Myself email feature for one touch scanning, supplemented by two Kodak scanners for occasional digitization.
Governance and rollout followed a phased, risk-managed approach, outsourcing invoice approvals to a partner for Kofax/Total Agility and developing budget and PO workflows in-house to diversify risk and compensate for scarce local BPM skills. The rollout delivered core functionality within three months and completed broader automation across 28 months, enforced an executive requirement that approvals must not exceed five days, and applied single sign-on compatibility and Microsoft platform standards to aid adoption among a workforce with 50 percent mobile staff.
Explicit operational outcomes documented include scanning and extraction accuracy above 80 percent and a reduction in approval cycle times to two days. The program reduced paper consumption, enabled centralized tracking and reporting of print and copy costs, and established a reusable BPMS framework that allows additional approval hierarchies and processes to be added to the SAP ERP ECC 6.0 driven ERP Financial environment.
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Hyundai Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ELMO Software | Legacy | ELMO HR Core | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 Hyundai Australia implemented ELMO HR Core as its Core HR platform to centralize employee lifecycle management across its Australian operations, covering a workforce of approximately 350 employees. The deployment used ELMO Software's cloud SaaS platform and positioned ELMO HR Core as the authoritative system of record for core human resources functions.
The implementation focused on Core HR capabilities common to the category, including a centralized employee master data model, onboarding and offboarding workflows, leave and absence management, position and organizational structure management, performance and review workflows, and employee and manager self-service. ELMO HR Core was configured to enforce role based access controls and automated approval workflows, supporting HR administration and line manager transaction processing.
Operational coverage targeted HR administration and people operations within Hyundai in Australia, with the application handling recordkeeping, compliance reporting feeds, and administrative transaction orchestration. The deployment was scoped to standardize HR processes and to provide a single source of truth for employee demographics, employment history, and position data used across downstream HR and operational processes.
Governance responsibilities were allocated to the corporate HR function, with configuration governance around security roles, workflow rules, and data stewardship. The rollout emphasized process standardization, manager enablement through self-service, and configuration control to maintain consistent HR process execution under the ELMO HR Core Core HR platform.
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Hyundai Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Hyundai Australia deployed LivePerson Conversational Cloud on its public website, implementing a customer-facing conversational interface to support digital inquiries. The deployment centers on LivePerson Conversational Cloud as the primary tool for web-based messaging, aligning the vendor application with the Chatbots and Conversational AI category and positioning the solution to handle real-time customer interaction on the corporate web channel.
Configuration work focused on core conversational capabilities common to Chatbots and Conversational AI, including intent classification, scripted and dynamic messaging flows, automated session management, routing rules for escalation to human agents, and analytics dashboards for conversation monitoring. LivePerson Conversational Cloud was configured to manage structured conversation paths and to instrument message templates and routing logic that support customer service workflows.
Operationally the implementation is anchored on the website front end and the LivePerson platform for agent-assisted conversations, with web chat widget integration and the LivePerson agent console used for handoff and live responses. The scope reflects a digital customer service orientation, with the application operating as the primary online conversational layer for Hyundai Australia’s web visitors.
Governance practices emphasized conversational governance and iterative tuning, including intent model training, conversation script versioning, and operational rules for escalation and response handling. Rollout and ongoing operations are described in terms of continuous refinement of conversational flows and monitoring via the LivePerson Conversational Cloud tooling rather than discrete system replacement language.
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Hyundai Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Analytics and BI | Analytics and BI |
|
2020 | 2020 |
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Hyundai Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Hyundai Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Intelligent Document Processing | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Hyundai Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Automotive Dealership CRM | CRM |
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2018 | 2018 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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Hyundai Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Governance, Risk and Compliance | TRM |
|
2013 | 2013 |
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Hyundai Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
|
2017 | 2017 |
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Hyundai Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hyundai Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Technology | Director | IT | |
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ICT Infrastructure Manager | Manager | Finance | |
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General Manager-Finance & Accounting | Manager | Finance | |
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Digital & CRM Marketing Manager & Privacy Officer - Level 3 | Manager | Marketing | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by Hyundai Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hyundai Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hyundai Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hyundai Australia Technographics
Hyundai Australia is a Automotive organization based in Australia,
with around 350 employees and annual revenues of $45.0 million.
Hyundai Australia operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, ELMO HR Core and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Hyundai Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, ELMO Software and LivePerson.
Hyundai Australia recently adopted applications including
LivePerson Conversational Cloud in 2021, Adobe Connect in 2021 and CrownPeak DXP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hyundai Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hyundai Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hyundai Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.