Sao Paulo, 01317-909,
Brazil
IBRC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by IBRC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 IBRC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IBRC has purchased the following applications: Argus Dialer for PBX, VoiP and Phone Systems in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IBRC is running and its propensity to invest more and deepen its relationship with Argus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IBRC revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IBRC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Argus | Legacy | Argus Dialer | PBX, VoiP and Phone Systems | Collaboration | n/a | 2021 | 2021 |
In 2021, IBRC adopted Argus Dialer for outbound research and customer-contact campaigns in Brazil. The Argus Dialer implementation sits in the PBX, VoiP and Phone Systems category and was applied to support CRM-driven market research and outbound engagement workflows.
The implementation emphasized outbound and predictive dialer functionality together with call monitoring and recording modules, inferred from the vendor testimonial and Argus product capabilities. Argus Dialer was configured to orchestrate campaign lists, predictive dialing logic, agent call handling and real-time supervisor monitoring to accelerate intake of respondent feedback.
Operational scope covered IBRC’s customer-contact and research teams in Brazil, embedding Argus Dialer into agent desktops and campaign orchestration processes. Governance changes included formalized campaign scheduling, supervisor monitoring workflows and updated agent scripts to reduce rework and shorten feedback loops.
According to the vendor testimonial, the deployment reduced rework and enabled faster feedback loops for IBRC, reflecting outcomes within the PBX, VoiP and Phone Systems deployment for outbound research and customer-contact campaigns.
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