icertis
14711 NE 29th Place Suite 100,
Bellevue, 98007, WA,
United States
Bellevue, 98007, WA,
United States
1 425-869-7649
Professional Services
icertis Technographics
icertis Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by icertis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 icertis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that icertis has purchased the following applications: Lever by Employ for Applicant Tracking System in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems icertis is running and its propensity to invest more and deepen its relationship with Employ , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing icertis revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for icertis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
icertis Tech Stack and Enterprise Applications
icertis HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Icertis implemented Lever by Employ as its Applicant Tracking System. The Lever by Employ deployment is surfaced on the Icertis corporate careers site to capture and route candidate applications into the talent acquisition workflow, and it supports recruiting and hiring business functions for the company.
Configured modules align with standard Applicant Tracking System functionality, including job posting, candidate sourcing and application tracking, interview scheduling, and candidate profile management. The Lever by Employ instance centralizes candidate records and requisition management via web-based form capture from the public careers page, and governance work focused on standardizing application routing and hiring stage definitions across recruiting teams.
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icertis AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, icertis deployed Drift AI Chatbot on its corporate website as a Chatbots and Conversational AI capability to support visitor engagement, preliminary qualification, and customer triage. The deployment positioned Drift AI Chatbot as the front line for web traffic, aligning conversational flows to pre sales and support use cases and centralizing public site engagement.
Drift AI Chatbot implementation focused on an embedded web chat widget model, with configured scripted conversation flows, intent classification, automated capture of contact and qualification fields, and triggers for human handoff on complex queries. The bot was seeded from on site content and product FAQ material to broaden automated response coverage, and operational controls were established for message templates, escalation cues, and periodic model tuning.
Operational ownership was assigned to digital marketing and demand generation teams at icertis, with governance around content updates, conversation flow approval, and routine tuning cycles to reflect product changes and campaign needs. The rollout was scoped to the public website to provide a consistent customer engagement layer under centralized content governance.
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icertis Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, icertis deployed Cisco Webex Meetings for Audio Video and Web Conferencing. The deployment is embedded on icertis.com to provide external-facing meeting capabilities for customer interactions and product demonstrations. Cisco Webex Meetings is provisioned as a cloud-hosted conferencing layer for scheduled and ad-hoc sessions.
The implementation leverages core Audio Video and Web Conferencing capabilities including video and audio conferencing, screen sharing, meeting recording, scheduling and attendee management. Cisco Webex Meetings supports join flows from the public site, authenticated participant access for prospects and customers, and recorded sessions that are available for post-demo review. Functional configuration focused on meeting orchestration, host controls, and standard collaboration features to support remote product demos and customer workshops.
Operational scope covers customer-facing teams such as sales, marketing and customer success within the United States and the broader icertis employee base of 2300 users. Governance centralized conferencing on Cisco Webex Meetings to standardize external meeting workflows, access controls and host permissions across departments. The relationship is icertis Cisco Webex Meetings Audio Video and Web Conferencing supporting customer engagement and product demonstration business functions.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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icertis Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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icertis CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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icertis ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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icertis TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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icertis PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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icertis IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Container Service | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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icertis CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at icertis
| First Name | Last Name | Title | Function | Department | Phone | |
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CTO and Co-founder | CXO | IT | |
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Senior Director, Product Management | Director | IT | |
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Director of Product Management | Director | IT | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by icertis Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from icertis IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the icertis digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD icertis Technographics
icertis is a Professional Services organization based in United States,
with around 2300 employees and annual revenues of $350.0 million.
icertis operates a diverse technology stack with applications such as
Lever by Employ, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
icertis has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, Drift and Cisco Systems.
icertis recently adopted applications including
Microsoft Azure Container Instances in 2023, Optimizely Search & Navigation (ex Episerver Find) in 2022 and Microsoft Azure Monitor in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of icertis’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates icertis’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete icertis technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.