ICON
South County Business Park Leopardstown,
Dublin, x,
Ireland
Dublin, x,
Ireland
353 1 291 2000
Healthcare
ICON Technographics
ICON Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICON and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 41150 ICON employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICON has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2015, Avature CRM for Candidate Relationship Management in 2020, Medidata Clinical Data Studio for Clinical Trial Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICON is running and its propensity to invest more and deepen its relationship with Oracle , Avature , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICON revenues, which have grown to $8.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICON intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICON Tech Stack and Enterprise Applications
ICON ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, ICON implemented Oracle e-Business Suite Accounts Payable to support its AP Automation efforts across the finance organization. Oracle e-Business Suite Accounts Payable serves the company accounts payable business function, centralizing invoice intake, approval workflows, supplier records, and payment processing within ICON finance.
The implementation configured Oracle e-Business Suite Accounts Payable modules for automated invoice capture and validation, three way matching against purchase orders and receipts, configurable approval routing, supplier master management, and scheduled payment runs. The deployment emphasized AP transaction lifecycle orchestration, exception handling workflows, and audit trail capabilities consistent with AP Automation practices.
Operationally the solution was deployed as part of the Oracle financials stack, with accounts payable transactions feeding the general ledger and payment processing workflows within Oracle e Business Suite. Internal talent references indicate AP staff working with Oracle Financials as well as ancillary tools listed by staff including eGPS, Yada, and Eroom, which suggests those systems are part of the operational toolset used by AP teams.
Governance around the Oracle e-Business Suite Accounts Payable implementation focused on formalized approval matrices, supplier master data controls, and segregation of duties in accounts payable processes. Rollout and day to day ownership resided with the finance and accounts payable function, with configuration and workflow rules aligned to month end close and supplier payment policies.
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ERP Financial | ERP |
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2013 | 2014 |
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Expense Management | ERP |
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2009 | 2009 |
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ICON HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2020 | 2020 |
In 2020, ICON implemented Avature CRM as its Candidate Relationship Management platform to centralize talent sourcing and candidate engagement for its corporate recruiting organization. The deployment emphasized a CRM-first approach to talent pipelines, enabling persistent candidate records, targeted talent pools, and campaign-driven outreach aligned to recruiting workflows.
The Avature CRM implementation focused on standard Candidate Relationship Management capabilities, including configurable candidate profiles, talent pool segmentation, automated outreach and nurture campaigns, and workflow orchestration for sourcer-to-recruiter handoffs. Configuration work emphasized candidate lifecycle states, role-based access controls, and audit trails to support hiring compliance and recruiter productivity.
Operational coverage targeted ICONs global talent acquisition function and embedded sourcing teams, using Avature CRM to standardize sourcing practices and maintain a centralized talent inventory for clinical development hires. The deployment used CRM-style candidate pipelines and campaign automation to improve visibility into active and passive candidate engagement across requisitions and hiring stages.
Governance centered on recruitment process standardization, with Avature CRM provisioned to enforce templated outreach, defined ownership of talent pools, and workflow routing between sourcing, interviewing, and hiring teams. Implementation activities emphasized data model alignment for candidate records and operational handoffs rather than point-to-point system integrations.
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Core HR | HCM |
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2016 | 2017 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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ICON ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dassault Systemes | Legacy | Medidata Clinical Data Studio | Clinical Trial Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, ICON integrated Medidata Clinical Data Studio into its clinical data science and central monitoring workflows to unify Medidata and non Medidata data sources across global studies and standardize outputs. Medidata Clinical Data Studio is positioned within ICONs Clinical Trial Management capability to centralize clinical data aggregation and support standardized review artifacts across study teams.
The implementation configured Medidata Clinical Data Studio to support centralized monitoring processes and risk based quality management, aligning data curation and reconciliation workflows with clinical review timelines. Configuration focused on harmonizing data models and standard output formats to enable consistent case review, query management, and decision support inside clinical data science and monitoring functions.
Operationally the deployment consolidated Medidata and non Medidata clinical data streams across ICONs global study portfolio, establishing a single orchestration layer for study data used in central monitoring. The scope emphasized clinical data science and central monitoring workflows across global studies, enabling unified access to study level data for monitoring and review teams.
Governance changes emphasized standardized outputs and process alignment to accelerate reconciliation cycles and enable faster, higher quality trial decision making. The move to Medidata Clinical Data Studio targeted improved central monitoring and risk based quality management, with rollout and operating practices shaped to support centralized review, consistent artefact generation, and cross study comparability.
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ICON Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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ICON Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2011 | 2011 |
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ICON Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2023 | 2024 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2023 | 2024 |
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ICON CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ICON PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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ICON IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Backup as a Service (BaaS) | IaaS |
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2013 | 2013 |
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Backup as a Service (BaaS) | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2014 | 2014 |
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ICON CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at ICON
| First Name | Last Name | Title | Function | Department | Phone | |
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VP HR Business Partnering & Talent Acquisition | VP | HR | |
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Senior Director Human Resources | Director | HR | |
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CFO | CXO | Finance | |
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Vice President Corporate Finance and Investor Relations | VP | Finance | |
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European Travel Manager | Manager | Finance | |
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SVP of Financial Reporting & Facilities | VP | Finance | |
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Vice President, Venture and Financial Alliances | VP | Finance | |
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Director Of Procurement | Director | Procurement | |
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Chief Information Officer | CXO | IT | |
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Chief Human Resources Officer & Executive VIce President | CXO | HR | |
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Director IT Operations | Director | IT | |
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IT Operations Manager | Manager | IT | |
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Senior Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Senior IT Project Manager | Manager | IT | |
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VP Taxation | VP | Finance | |
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VP Taxation | VP | Finance | |
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Acting Vice President Tax | VP | Finance | |
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Senior Data Engineer | Manager | IT | |
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Senior Principal IT Systems Architect | Manager | IT | |
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Director, Data Management | Director | IT | |
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Director Software Engineering | Director | IT | |
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Director of IT - Process Engineering and Automation | Director | IT | |
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Vice President, HR Business Partner | VP | HR | |
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Talent Acquisition Business Partner | Manager | HR | |
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Talent Acquisition Business Partner | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator II | Manager | Marketing | |
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Apps Being Evaluated by ICON Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ICON IT executives and key decision makers. This section highlights ICON's latest recorded technology evaluations, including Infosys Finacle for Core Banking on 2025-11-19, Workable ATS for Applicant Tracking System on 2025-11-04, and GHX Vendormate Credentialing for Supplier Relationship Management on 2025-07-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ICON digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-11-19 | ICON | Evaluated | Infosys | Infosys Finacle | Core Banking | ERP Services and Operations |
| 2025-11-04 | ICON | Evaluated | Workable | Workable ATS | Applicant Tracking System | HCM |
| 2025-07-15 | ICON | Evaluated | GHX | GHX Vendormate Credentialing | Supplier Relationship Management | Procurement |
| 2025-06-12 | ICON | Evaluated |
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Core HR | HCM |
| 2025-01-23 | ICON | Evaluated |
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Content Management | Content Management |
FAQ - APPS RUN THE WORLD ICON Technographics
ICON is a Healthcare organization based in Ireland,
with around 41150 employees and annual revenues of $8.12 billion.
ICON operates a diverse technology stack with applications such as
Oracle e-Business Suite Accounts Payable, Avature CRM and Medidata Clinical Data Studio,
covering areas like AP Automation, Candidate Relationship Management and Clinical Trial Management.
ICON has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Avature and Dassault Systemes.
ICON recently adopted applications including
Medidata Clinical Data Studio in 2025, DocuSign CLM in 2023 and DocuSign eSignature in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICON’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ICON’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICON technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.