ICON Water
12 Hoskins Street, Mitchell,
Canberra, 2911, ACT,
Australia
Canberra, 2911, ACT,
Australia
61 2 6248-3111
Utilities
ICON Water Technographics
ICON Water Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICON Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 403 ICON Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICON Water has purchased the following applications: Unit4 Business World for ERP Financial in 2022, ARMS Reliability OnePM for Asset Performance Management in 2017, Oracle OBIEE for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICON Water is running and its propensity to invest more and deepen its relationship with UNIT4 , Baker Hughes , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICON Water revenues, which have grown to $249.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICON Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICON Water Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Oracle E-Business Suite | Unit4 Business World | ERP Financial | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Icon Water implemented Unit4 Business World to modernize and digitize its finance functions, replacing Oracle E-Business Suite and moving away from an outsourced financial services model. The deployment targeted the utility's finance organization across the Australian Capital Territory, aligning financial management with organisational objectives for a 400 plus employee critical infrastructure provider.
The implementation configured Unit4 Business World as an ERP Financial solution, deploying Unit4 Financial Management together with Unit4 Financial Planning and Analysis FP&A capabilities. Configuration emphasized consolidation of financial data into a single user view, centralized accounting controls and integrated planning workflows, supplemented by Unit4’s AI driven analysis capabilities to surface deeper financial insights for short and long term decision making.
Operational coverage focused on core finance and planning functions across Icon Water’s water and wastewater operations, bringing transactional financials and FP&A onto a unified cloud platform. Unit4 aligned with Kardinya Partners to support implementation, delivery and deployment, and the program moved on-premise outsourcing responsibilities into a cloud delivered ERP Financial model to increase speed and accuracy of financial processes.
Governance and process changes centered on simplifying financial workflows and reducing time spent on administrative tasks, with rollout activity structured to consolidate financial data and empower finance teams. Unit4 and Icon Water stated expected benefits include a consolidated single view of financial assets, improved accuracy and efficiency in accounting processes, reduced administrative effort, optimized resource allocation and enhanced team alignment through integrated FP&A and AI enabled analysis tools.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Baker Hughes | Legacy | ARMS Reliability OnePM | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 ICON Water implemented ARMS Reliability OnePM as its Asset Performance Management platform to digitize asset strategy management and advance its Reliability Centered Maintenance initiative. The deployment marked a move away from spreadsheet based strategy tracking to ARMS Reliability OnePM, aligning the program with the utility’s stated focus on excellence and the need to optimize maintenance strategies across a growing and aging asset base.
The implementation centered on ARMS Reliability OnePM’s asset strategy management capabilities, embedding Reliability Centered Maintenance workflows, a centralized strategy library, and standardized strategy templates to ensure consistent maintenance task generation. Configuration work emphasized capturing failure mode and effects analysis driven logic, codifying maintenance strategy rules, and creating repeatable strategy documentation to support lifecycle planning across asset classes.
Integration work tied ARMS Reliability OnePM into ICON Water’s enterprise maintenance ecosystem, including explicit alignment with Oracle Utilities Work and Asset Management and migration of existing Excel based strategy data into the OnePM repository. Operational coverage extended across ICON Water’s network of dams, water treatment plants, sewage treatment plants, reservoirs, pumping stations, mains and related infrastructure, enabling strategy outputs to feed work planning and execution processes in the work management system.
Governance and rollout were driven by the RCM improvement initiative, with process changes to formalize strategy approval and revision workflows and embed ARMS Reliability OnePM into asset management governance. ICON Water reported that ARMS Reliability provided considerable domain knowledge and ongoing support, and that the solution enabled the organization to leverage industry best practice tools to deploy optimized maintenance strategies for its entire asset base in a more efficient manner.
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2014 | 2014 |
In 2014, ICON Water implemented Oracle OBIEE as part of its Analytics and BI tooling. The deployment focused on centralized reporting and dashboarding to surface operational and financial metrics for the utility.
Implementation included development of Oracle OBIEE reports within an OUA technical environment, with configuration of OBIEE metadata and presentation layers to support role based reporting. Data integration and ETL was developed using Oracle Data Integrator 12c, complemented by Oracle PL/SQL routines, and SCD2 type mappings were implemented to maintain historical dimension records.
Integrations connected OBIEE to an Oracle WAM system and to source systems including Wasp and SQL Server, with AWS environments used for staging and processing. ODI processes consumed Oracle WAM web services and invoked XML payloads to feed transactional data into WAM, and Oracle GoldenGate was part of the technical stack supporting replication and data movement. The documented technical environment included ODI, Oracle PL/SQL, SQL Server, AWS, OBIEE, GoldenGate and OUA.
Operationally the program involved Canberra based data teams conducting requirements gathering, ETL flow design, and ODI development to support the migration and reporting pipeline. Governance centered on controlled ETL patterns, SCD2 mapping rules, and service oriented integrations through web services to ensure consistent population of Oracle WAM and Oracle OBIEE reporting.
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2022 | 2022 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at ICON Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ICON Water Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ICON Water Technographics
ICON Water is a Utilities organization based in Australia,
with around 403 employees and annual revenues of $249.0 million.
ICON Water operates a diverse technology stack with applications such as
Unit4 Business World, ARMS Reliability OnePM and Oracle OBIEE,
covering areas like ERP Financial, Asset Performance Management and Analytics and BI.
ICON Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Baker Hughes and Oracle.
ICON Water recently adopted applications including
Unit4 Business World in 2022, Unit4 Financial Planning & Analysis in 2022 and Oracle Utilities Analytics in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICON Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ICON Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICON Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.