iCracked
292 Townsend St.,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 877-700-0349
Consumer Packaged Goods
iCracked Technographics
iCracked Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iCracked and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 iCracked employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iCracked has purchased the following applications: PlanSource Benefits for Benefits Administration in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Zendesk Service for Customer Support in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iCracked is running and its propensity to invest more and deepen its relationship with PlanSource , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iCracked revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iCracked intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iCracked Tech Stack and Enterprise Applications
iCracked HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PlanSource | Legacy | PlanSource Benefits | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015, iCracked implemented PlanSource Benefits for Benefits Administration. The deployment centralized benefits processing for roughly 50 employees on a biweekly payroll cadence, aligning HR and payroll workflows within the company's United States operations.
The PlanSource Benefits implementation configured core Benefits Administration capabilities including employee enrollment, eligibility maintenance, and deduction management. Configuration emphasized recurring deduction schedules and plan-level enrollment rules to support biweekly payroll cycles and consistent benefits lifecycle handling.
Operational responsibility included accurate processing of payroll data to PlanSource on a biweekly basis, reflecting a sustained payroll feed and reconciliation process between HR records and the PlanSource Benefits platform. The integration scoped to HR and payroll functions ensured deduction accuracy and propagation of enrollment updates into payroll runs.
Governance combined HR ownership of enrollment and eligibility changes with payroll coordination for each biweekly run, and established reconciliation checkpoints to validate deductions and enrollment status. The narrative centers on the PlanSource Benefits architecture, implemented modules, and operational procedures supporting benefits administration rather than financial outcomes.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
iCracked Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, iCracked implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is referenced on iCracked's website and was provisioned to support core internal communications and document collaboration across the company's approximately 350 employees in the United States.
Google Workspace (Formerly Google G-Suite) was configured to provide standard Collaboration capabilities including Gmail for corporate email, Google Calendar for scheduling, Google Drive for centralized file storage, and Google Docs, Sheets, and Slides for real-time co-authoring and content creation. Administrative governance was handled through the Google Workspace admin console, enabling user provisioning, group management, and role-based access controls consistent with cloud-native SaaS collaboration architectures.
|
iCracked CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, iCracked implemented Zendesk Service to manage Customer Support workflows on its website. The deployment centralized consumer-facing support intake into a single web-based ticketing layer, routing inquiries from the site into a structured queue for support agents.
Zendesk Service was configured to provide core Customer Support capabilities including web widget ticket capture, a customer portal and knowledge base for self-service, ticket lifecycle management with macros and automations, and dashboard reporting for daily operations. Configuration emphasized queue segmentation and automated routing to align inbound tickets with agent groups and standard operating procedures.
Integration scope focused on embedding Zendesk Service into the public website to capture and route support requests, while operational coverage targeted the companys customer support and service operations across the United States. The implementation supported agent-facing workflows for ticket assignment, escalation rules, and contextual response templates to standardize handling of common inquiry types.
Governance concentrated on centralized ticket management and workflow orchestration, with defined escalation paths and content governance for the knowledge base to sustain consistent responses. Configuration and process work emphasized operationalizing Zendesk Service as the primary Customer Support system for ongoing agent operations and support governance.
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
iCracked PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
iCracked IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
iCracked CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at iCracked
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Vice President of Operations | VP | Operations | |
|
|
|
Senior Operations Manager | Manager | Operations | |
|
|
|
CEO | CXO | Finance | |
|
Apps Being Evaluated by iCracked Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iCracked IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iCracked digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD iCracked Technographics
iCracked is a Consumer Packaged Goods organization based in United States,
with around 350 employees and annual revenues of $65.0 million.
iCracked operates a diverse technology stack with applications such as
PlanSource Benefits, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like Benefits Administration, Collaboration and Customer Support.
iCracked has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PlanSource, Google and Zendesk.
iCracked recently adopted applications including
Okta Identity Cloud in 2021, Google Hire in 2018 and Microsoft Azure Cloud Services in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iCracked’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iCracked’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iCracked technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.