iCruise.com
220 Congress Park Drive Suite 330,
Delray Beach, 33445, FL,
United States
Delray Beach, 33445, FL,
United States
1 561-900-1856
Retail
iCruise.com Technographics
iCruise.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iCruise.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 iCruise.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iCruise.com has purchased the following applications: Microsoft 365 for Collaboration in 2020, 8x8 Contact Center for Call Center in 2013, Rackspace Cloud for Application Hosting and Computing Services in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iCruise.com is running and its propensity to invest more and deepen its relationship with Microsoft , 8x8, Inc. , Medallia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iCruise.com revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iCruise.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iCruise.com Tech Stack and Enterprise Applications
iCruise.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, iCruise.com implemented Microsoft 365 as its primary collaboration platform. The Microsoft 365 implementation sits in the Collaboration category and was deployed to support a 150-employee retail travel operations organization headquartered in the United States.
The Microsoft 365 deployment consolidated standard collaboration modules, including Exchange Online for corporate email, Microsoft Teams for real-time collaboration, SharePoint Online for intranet and document management, OneDrive for user file sync, and the Office desktop and web apps for productivity. Configuration emphasized tenant-level provisioning, group-based licensing, and role-oriented access to align services to functional teams such as sales, marketing, customer service, and operations.
Microsoft 365 is surfaced on the company website, indicating linkage between the public web presence and the corporate Microsoft 365 tenant. Operational governance is organized around centralized tenant administration and scoped administrative roles, with the rollout covering company-wide users and departmental workstreams in the United States.
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iCruise.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Mitel Contact Center | 8x8 Contact Center | Call Center | CRM | n/a | 2013 | 2013 |
In 2013, iCruise.com deployed 8x8 Contact Center as its centralized cloud contact center solution. The deployment positioned 8x8 Contact Center within the company Call Center tooling to consolidate hosted phone service and contact center functionality under a single vendor.
The implementation replaced a Mitel Contact Center environment and combined hosted telephony with cloud contact center capabilities. Core functional capabilities implemented included automatic call distribution, interactive voice response, inbound and outbound call handling, and operational reporting, with platform configuration aligned to customer service and reservation sales workflows. The full application name 8x8 Contact Center is reflected in telephony provisioning and contact routing architecture.
Architecture was delivered as a hosted cloud service, unifying telephony and contact center control planes to minimize on-premises switching. Operational coverage targeted customer service and sales departments across iCruise.com, supporting centralized queue management and standardized agent desktop workflows. The Call Center implementation focused on integrated telephony and contact handling rather than maintaining separate hosted phone and third party contact center components.
Governance centralized contact center administration, standardizing queue definitions and escalation processes across agent groups during rollout. Only 8x8 was able to deliver a complete, integrated solution for iCruise.com according to vendor statements.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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iCruise.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 |
In 2012, iCruise.com deployed Rackspace Cloud to host its public website and online booking application. The implementation used Rackspace Cloud as its Application Hosting and Computing Services to support e commerce and customer support functions.
The deployment architecture centered on Rackspace Cloud virtual servers and cloud storage for site assets, applying standard application hosting patterns such as separate web tiers and dedicated storage for media content. Rackspace Cloud provided compute, storage, and networking services to run the booking application, session state handling, and content delivery workflows consistent with the Application Hosting and Computing Services category. Configuration emphasized OS image provisioning, service orchestration through the Rackspace control plane, and automated instance management.
Operational ownership remained with iCruise.com IT and web operations teams, with Rackspace Cloud servicing United States site traffic for the public website. Integrations focused on the website and booking engine, aligning the Rackspace Cloud environment to online sales, marketing, and customer service workflows. Governance concentrated on cloud provisioning, role based access control, and application level configuration to maintain uptime and manage seasonal traffic patterns.
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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iCruise.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at iCruise.com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by iCruise.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iCruise.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iCruise.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD iCruise.com Technographics
iCruise.com is a Retail organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
iCruise.com operates a diverse technology stack with applications such as
Microsoft 365, 8x8 Contact Center and Rackspace Cloud,
covering areas like Collaboration, Call Center and Application Hosting and Computing Services.
iCruise.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, 8x8, Inc. and Rackspace Technology.
iCruise.com recently adopted applications including
Crazy Egg in 2021, Optimizely Intelligence Cloud in 2021 and Tealium IQ Tag Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iCruise.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iCruise.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iCruise.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.