IDAMA Facilities Management
First Floor, DP Sales and Customer Care Center Ras Al Khor,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 2029090
Professional Services
IDAMA Facilities Management Technographics
IDAMA Facilities Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IDAMA Facilities Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6600 IDAMA Facilities Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDAMA Facilities Management has purchased the following applications: Oracle Cloud HCM for Core HR in 2015, IBM Maximo for Enterprise Asset Management in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDAMA Facilities Management is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDAMA Facilities Management revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDAMA Facilities Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IDAMA Facilities Management Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2015 | 2016 |
In 2015, IDAMA Facilities Management deployed Oracle Cloud HCM as its Core HR system to manage workforce absence and return-to-duty processes. The implementation concentrated on configuring Oracle Cloud HCM HRMS capabilities to update annual leave rules, sick leave entitlements, and duty resumption workflows specifically for technicians and cleaning staff. Configuration work modeled employee classifications for field operations, enforced entitlement calculations and accruals, and established role-based access for HR administrators and managers. The effort targeted HR operations and line managers responsible for facilities services.
Functional configuration included leave management and absence case handling, duty resumption authorization routing, manager self-service approvals, and HR administrative screens for entitlement adjustments. Governance emphasized policy-driven approval workflows and auditability within Oracle Cloud HCM, with HR and operations retaining configuration ownership and manager-level approvals embedded in operational workflows. The deployment covered IDAMA Facilities Management operations in the United Arab Emirates and aligned Core HR processes with operational rostering and field technician return-to-duty procedures.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, IDAMA Facilities Management implemented IBM Maximo for Enterprise Asset Management to centralize soft services operations across managed properties. The deployment used a centralized Maximo account as the operational control point for closing service requests and creating work orders across towers in JBR and Merass 27 Villa, focusing on common area and walk area maintenance.
Configuration emphasized preventive maintenance and work order management, with an Annual PPM schedule prepared and maintained in IBM Maximo. Functional capabilities configured included service request intake and closure, work order creation and closure, permit to work issuance tracking, vendor and subcontractor activity logging, purchase order and purchase request generation, quotation management, and WCR creation tied to invoice processing. Procurement controls required approved cost estimates from operations prior to purchase order creation, embedding approval checkpoints into transaction workflows.
Operational coverage extended across operations, procurement, finance and client reporting functions, supporting weekly and monthly reporting to JBR DPCM and Meraas. Vendor management workflows captured supplier negotiation, scheduling or expediting deliveries, and monitoring of subcontractors such as cleaning and pest control providers through Maximo records. The implementation aligned Enterprise Asset Management practices to day to day soft service execution and client facing operational reporting.
Governance relied on monthly service provider operational meetings and verification of monthly work completion reports, with IBM Maximo used as the transactional system of record for work orders, invoices and supplier communications. Process ownership included issuance and tracking of permits to work, escalation and resolution of client operational issues, and maintaining equipment and consumable storage records within the Maximo account. These controls institutionalized standardized workflows for the work order lifecycle and procurement within IDAMA Facilities Management.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, IDAMA Facilities Management implemented Microsoft 365 as its primary Collaboration platform. Public source on the company website shows active references to Microsoft 365, indicating the application is used to surface collaboration capabilities and hosted content to external users.
Deployment appears as a cloud-hosted Microsoft 365 tenant delivering core Collaboration services, with typical modules including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for real-time collaboration, and OneDrive for user file storage. Configuration likely emphasizes role-based access and dataset segregation to support facilities management workflows. The Microsoft 365 tenant model enables centralized administration of licensing and service configuration.
Operational coverage aligns with business functions such as corporate communications, document and knowledge management, and coordination across facilities operations teams. The public website references to Microsoft 365-hosted resources suggest integration of hosted documents and collaborative pages into external-facing content. Internal usage patterns would commonly include team sites, shared document libraries, and chat and meeting orchestration via Microsoft Teams.
Governance is expected to be managed through tenant-level administration and content governance policies for access control, retention, and compliance specific to facilities management needs. Continued visibility of Microsoft 365 assets on the website indicates ongoing use of Microsoft 365 as a central Collaboration layer for IDAMA Facilities Management.
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2015 | 2016 |
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Supplier Relationship Management | Procurement |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
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|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IDAMA Facilities Management
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by IDAMA Facilities Management Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IDAMA Facilities Management IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IDAMA Facilities Management digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD IDAMA Facilities Management Technographics
IDAMA Facilities Management is a Professional Services organization based in United Arab Emirates,
with around 6600 employees and annual revenues of $1.00 billion.
IDAMA Facilities Management operates a diverse technology stack with applications such as
Oracle Cloud HCM, IBM Maximo and Microsoft 365,
covering areas like Core HR, Enterprise Asset Management and Collaboration.
IDAMA Facilities Management has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, IBM and Microsoft.
IDAMA Facilities Management recently adopted applications including
Redsift OnDMARC in 2021, Broadcom Symantec Secure Web Gateway in 2021 and IBM Maximo in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IDAMA Facilities Management’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IDAMA Facilities Management’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IDAMA Facilities Management technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.