Alpharetta, 30005, GA,
United States
Idril Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Idril Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Idril Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Idril Services has purchased the following applications: Microsoft 365 for Collaboration in 2019, GLPi Help Desk for IT Service Management in 2015, GoDaddy for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Idril Services is running and its propensity to invest more and deepen its relationship with Microsoft , GLPi , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Idril Services revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Idril Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Idril Services adopted Microsoft 365 for Collaboration. The 20 person professional services firm established a single cloud tenant to centralize email and team collaboration, provisioning user licenses and applying role based access to support its client engagement workflows.
Microsoft 365 was configured to provide core Collaboration capabilities including Exchange Online for email, SharePoint Online for document management and intranet sites, OneDrive for file sync, and Teams for chat and meetings. Identity and access management used Azure Active Directory with admin role separation, conditional access patterns and multi factor authentication to secure accounts, and administration was managed through the Microsoft 365 Admin Center. Operational coverage focused on internal professional services teams in the United States, with implementation activities centered on mailbox provisioning, Teams channel and SharePoint site configuration, and endpoint enabled OneDrive synchronization.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GLPi | Legacy | GLPi Help Desk | IT Service Management | ITSM | n/a | 2015 | 2015 |
In 2015, Idril Services implemented GLPi Help Desk as its IT Service Management platform to centralize end user support and ticketing for the 20-employee professional services firm based in the United States. The deployment focused on operational ticket handling and first level support, establishing GLPi Help Desk as the primary system for creating and tracking user issues and support requests.
The implementation concentrated on core IT Service Management capabilities, including ticket creation and incident lifecycle tracking, queue-based assignment for first level support, and user-facing request intake workflows. Operational practice emphasized multitasking and self-management to maximize time management among the internal support staff, with staff responsible for creating tickets, performing first level triage, and maintaining ticket status through resolution.
Operational governance was run by an internal support function that operated the GLPi Help Desk across the company, configuring queues and escalation patterns consistent with small firm requirements. The deployment scoped to cover end users across the organization and the business function of IT support, with process orientation toward rapid ticket intake, first level response, and clear ownership of user issues.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Idril Services provisioned GoDaddy as its Application Hosting and Computing Services provider for its public website. The implementation uses GoDaddy to host the Idril Services website, manage the corporate domain and DNS records, and provision TLS certificates and web server configuration through the GoDaddy management console. GoDaddy is the application name and Application Hosting and Computing Services is the category applied to domain hosting, DNS management, and content delivery for the firm.
The operational scope is limited to the public website and associated site operations for Idril Services, with administration performed via a central administrative account. Configuration and routine maintenance are handled through the GoDaddy interface, reflecting a small professional services IT posture for a 20 employee United States firm.
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