List of GLPi Help Desk Customers
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Since 2010, our global team of researchers has been studying GLPi Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GLPi Help Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GLPi Help Desk for IT Service Management include: Atex Brasil - A Fôrma da Laje, a Brazil based Manufacturing organisation with 200 employees and revenues of $20.0 million, Bearing & Drive Systems, a United States based Distribution organisation with 50 employees and revenues of $5.0 million, Idril Services, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using GLPi Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The GLPi Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atex Brasil - A Fôrma da Laje | Manufacturing | 200 | $20M | Brazil | GLPi | GLPi Help Desk | IT Service Management | 2015 | n/a |
In 2015, Atex Brasil - A Fôrma da Laje implemented GLPi Help Desk as its IT Service Management platform to centralize incident, request and asset workflows across the manufacturing IT estate. The implementation was led by the internal IT team responsible for Sistemas, B.I, Redes, Segurança and Infraestrutura, and positioned GLPi Help Desk to manage ticketing, hardware and software inventory and service level workflows supporting production and back office operations.
The deployment ran on the company server estate composed of Windows Server and GNU Linux hosts, leveraging virtualization through Hyper V and cloud computing for provisioning and resiliency. Operational configuration aligned GLPi Help Desk with corporate directory services including Active Directory and LDAP for authentication and with the company administered database environments SQL Server and MySQL for persistent storage, reflecting existing administration of AD, databases, file servers and Exchange. Governance and rollout activities included creation of technical manuals, test scenarios and homologations, inventory reconciliation and vendor and contract management, with the service desk implemented to support ERP Sênior and ERP Sapiens customizations, Power BI reporting, fiscal emitter and SDE maintenance, and payroll support for MasterMaq.
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Bearing & Drive Systems | Distribution | 50 | $5M | United States | GLPi | GLPi Help Desk | IT Service Management | 2018 | n/a |
In 2018, Bearing & Drive Systems implemented GLPi Help Desk as its IT Service Management platform. The 50-employee United States distribution company used GLPi Help Desk to formalize incoming help desk tickets and to respond to and troubleshoot hardware and software issues reported by end users. The deployment focused on internal IT support workflows for a single-site operational environment, routing user-submitted incidents into a managed ticket queue and capturing basic incident metadata for tracking and resolution.
GLPi Help Desk configuration centered on ticketing and incident lifecycle management, including categorization, priority handling, assignment, and staged resolution workflows. The implementation leveraged GLPi Help Desk to centralize case handling, enable role based access for IT staff, and create structured triage and escalation processes, with a knowledge capture practice to document common hardware and software fixes. Operational coverage was across company departments, with the IT team using GLPi Help Desk as the primary system to coordinate troubleshooting activities and close support requests.
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Idril Services | Professional Services | 20 | $2M | United States | GLPi | GLPi Help Desk | IT Service Management | 2015 | n/a |
In 2015, Idril Services implemented GLPi Help Desk as its IT Service Management platform to centralize end user support and ticketing for the 20-employee professional services firm based in the United States. The deployment focused on operational ticket handling and first level support, establishing GLPi Help Desk as the primary system for creating and tracking user issues and support requests.
The implementation concentrated on core IT Service Management capabilities, including ticket creation and incident lifecycle tracking, queue-based assignment for first level support, and user-facing request intake workflows. Operational practice emphasized multitasking and self-management to maximize time management among the internal support staff, with staff responsible for creating tickets, performing first level triage, and maintaining ticket status through resolution.
Operational governance was run by an internal support function that operated the GLPi Help Desk across the company, configuring queues and escalation patterns consistent with small firm requirements. The deployment scoped to cover end users across the organization and the business function of IT support, with process orientation toward rapid ticket intake, first level response, and clear ownership of user issues.
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