Mumbai, 400053,
India
Ifi Techsolutions India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ifi Techsolutions India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52 Ifi Techsolutions India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ifi Techsolutions India has purchased the following applications: Empxtrack Offboarding for Offboarding in 2023, Chatway.app ChatBot for Chatbots and Conversational AI in 2025, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ifi Techsolutions India is running and its propensity to invest more and deepen its relationship with Empxtrack , Chatway.app , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ifi Techsolutions India revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ifi Techsolutions India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Empxtrack | Legacy | Empxtrack Offboarding | Offboarding | HCM | n/a | 2023 | 2023 |
In 2023 IFI Techsolutions India implemented Empxtrack Offboarding to centralize exit management and formalize HR workflows. The deployment used Empxtrack’s platform to streamline HR operations across recruitment, payroll and exit processes, with documented usage in the India region, and the application is described as Empxtrack Offboarding within the Offboarding category.
The implementation covered offboarding and exit processing capabilities alongside adjacent recruitment and payroll functionality, consolidating employee exit records, clearance checklists, approvals and documentation into a single HR workflow stream. Operational scope focused on HR administration for IFI Techsolutions India, simplifying routine HR tasks and improving administration efficiency as reported on the vendor exit product page, while retaining platform-native configuration and governance to enforce consistent exit procedures.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatway.app | Legacy | Chatway.app ChatBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025 Ifi Techsolutions India implemented Chatway.app ChatBot on their public website, deploying Chatway.app ChatBot as the primary customer-facing conversational interface. The implementation is classified under Chatbots and Conversational AI and is focused on web channel engagement for the company’s professional services audience.
The deployment leverages a site-embedded chat widget connected to a cloud conversational engine, configured for intent classification, FAQ routing, scripted dialogue flows, and lead capture interactions. Chatway.app ChatBot was provisioned with an administrative console for authoring intents and responses, configuring escalation rules to human agents, and accessing conversation transcripts for quality review.
Operational coverage targets customer support and pre-sales functions, handling inbound inquiries, basic technical triage, and initial qualification of prospects on the Ifi.tech website. The implementation emphasizes conversational workflow orchestration and front-end session management, fitting the service delivery model of a 52 employee professional services firm.
Governance and operational processes include centralized content management, role based admin access for ongoing response tuning, and iterative intent refinement driven by chat transcripts and admin dashboard insights. The narrative centers on Ifi Techsolutions India, Chatway.app ChatBot, Chatbots and Conversational AI and the direct link between the application and customer engagement and pre-sales business functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation, Sales Engagement | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2025 | 2025 |
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