Iglu Cruise
165, The Broadway,
London, SW19 1NE,
United Kingdom
London, SW19 1NE,
United Kingdom
44 20 8544-6402
Leisure and Hospitality
Iglu Cruise Technographics
Iglu Cruise Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Iglu Cruise and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Iglu Cruise employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Iglu Cruise has purchased the following applications: MiaRec WFM for Workforce Management in 2013, Zendesk Chat for Chatbots and Conversational AI in 2013, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Iglu Cruise is running and its propensity to invest more and deepen its relationship with MiaRec , Zendesk , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Iglu Cruise revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Iglu Cruise intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Iglu Cruise Tech Stack and Enterprise Applications
Iglu Cruise HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MiaRec | Legacy | MiaRec WFM | Workforce Management | HCM | n/a | 2013 | 2013 |
In 2013 Iglu Cruise implemented MiaRec WFM as its Workforce Management solution, deploying the MiaRec WFM application to support workforce scheduling and operational coordination across its voice operations. The deployment was executed within the company IT estate maintained by the infrastructure team based in London, United Kingdom, with the implementation scope aligned to contact center and agent scheduling use cases typical for Workforce Management software.
MiaRec WFM was configured to provide core Workforce Management capabilities including roster and shift management, agent scheduling, adherence tracking, and operational reporting, reflecting standard functional workflows for the Workforce Management category. Configuration work was carried out alongside Linux based telephony infrastructure where MiaRec call recording had been deployed, ensuring the WFM environment aligned with existing media capture and agent interaction records.
The implementation was integrated into a hybrid network and storage architecture, leveraging on premise Linux hosts for MiaRec services and off site media retention into AWS S3 buckets as part of the voice recording topology. Network and hosting considerations referenced the wider IT architecture work underway at the time, including MPLS WAN connectivity and early AWS networking projects such as AWS Direct Connect, Route 53 and ELBs, which informed placement and access patterns for MiaRec components.
Governance and rollout were driven by the internal infrastructure lead, with emphasis on supplier management, procurement, budget setting and compliance policies to support operational ownership of MiaRec WFM. Deployment activities were coordinated with broader infrastructure projects such as WAN redesign, SIP carrier migration and Exchange to Office 365 workstreams that established identity and operational controls used during the MiaRec WFM rollout.
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Iglu Cruise AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Iglu Cruise implemented Zendesk Chat as its customer-facing chat solution. The deployment places Zendesk Chat within the Chatbots and Conversational AI category and is embedded on the Iglu Cruise public website to capture live visitor inquiries and channel real-time messaging to support staff.
The implementation leverages standard web-embedded chat widget capability, proactive chat triggers, canned responses, session-based visitor context, and an agent-facing console for real-time handling. Configuration emphasis is on chat routing and agent queues consistent with small to midmarket support operations, enabling scripted responses and topic-based handoffs to human agents.
Operational responsibility sits with customer service and reservations teams, with usage aligned to booking enquiries and general cruise information workflows. Governance is organized around web channel management and support operations, with the Zendesk Chat deployment serving as the primary conversational interface for guest support within Iglu Cruise.
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Iglu Cruise Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2013 | 2013 |
In 2013 Iglu Cruise implemented Cisco Unified Communications Manager as part of its Audio Video and Web Conferencing stack, consolidating enterprise telephony and SIP call control across the business. The deployment was driven by the company infrastructure team, with the Infrastructure Team Lead accountable for technical design, supplier procurement and policy configuration during rollout.
The Cisco Unified Communications Manager implementation focused on core call control and SIP trunking capabilities, with operational configuration aligned to service quality controls such as QoS tuning and SIP troubleshooting. The project included integration points with contact centre administration tools Zeacom and Enghouse, and was configured to support call recording through a Linux-based MiaRec solution.
Architecturally the UC environment was integrated into Iglu Cruise network topology across an MPLS WAN and coordinated with wider cloud networking work, including early AWS adoption using AWS Direct Connect, Route 53 and ELBs. Call recording was configured to transfer off-site to AWS S3 buckets, and the telephony platform was aligned with broader messaging and identity flows that included Exchange migration into Office 365 and single sign-on via ADFS. The networking footprint also referenced VPN and remote access components including Cisco AnyConnect and virtual desktop access technologies in use at the time.
Governance and operationalization were managed by the internal infrastructure team, who set budgets, supplier management and compliance policies while integrating newly acquired sites into the MPLS WAN. The implementation work was coordinated alongside WAN overhaul projects and SIP carrier migration activities, and day two operations included ongoing carrier and SIP troubleshooting, contact centre administration and recorded call archival to AWS S3.
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Collaboration | Collaboration |
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2019 | 2019 |
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Iglu Cruise Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Iglu Cruise CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2012 | 2013 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Iglu Cruise ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Iglu Cruise TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Iglu Cruise IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Iglu Cruise CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Iglu Cruise
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Customer Care Executive | Director | Customer Service | |
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Apps Being Evaluated by Iglu Cruise Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Iglu Cruise IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Iglu Cruise digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Iglu Cruise Technographics
Iglu Cruise is a Leisure and Hospitality organization based in United Kingdom,
with around 100 employees and annual revenues of $10.0 million.
Iglu Cruise operates a diverse technology stack with applications such as
MiaRec WFM, Zendesk Chat and Cisco Unified Communications Manager,
covering areas like Workforce Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Iglu Cruise has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MiaRec, Zendesk and Cisco Systems.
Iglu Cruise recently adopted applications including
OneTrust Cookie Consent in 2022, OneTrust CookiePro in 2022 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Iglu Cruise’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Iglu Cruise’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Iglu Cruise technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.