Gurugram, 122001,
India
Igt Solutions Technographics
Igt Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Igt Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 Igt Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Igt Solutions has purchased the following applications: inConcert Workforce Engagement for Employee Engagement in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2024, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Igt Solutions is running and its propensity to invest more and deepen its relationship with inConcert , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Igt Solutions revenues, which have grown to $6.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Igt Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Igt Solutions Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| inConcert | Legacy | inConcert Workforce Engagement | Employee Engagement | HCM | n/a | 2023 | 2023 |
In 2023, Igt Solutions implemented inConcert Workforce Engagement within its contact center operations in Colombia, adopting the vendor solution under the Employee Engagement category to strengthen workforce planning and agent performance. The deployment is cited by inConcert where Igt Solutions Colombia's WFM manager contributed to the vendor's WFM ebook, establishing the deployment year and operational focus.
Module usage is inferred rather than explicitly enumerated in vendor materials, however the implementation aligns with standard workforce management capabilities associated with inConcert Workforce Engagement, including demand forecasting, shift scheduling, intraday adherence monitoring, and performance analytics, configured to support contact center planning and agent-level performance management. Configuration appears targeted at operational planning workflows and supervisor dashboards, with automation of roster planning and adherence alerts implied by the presence of the WFM lead in vendor content.
Governance and operational scope center on contact center HR and operations in Colombia, with the WFM manager acting as a stakeholder in vendor content and likely governance owner for rollout and ongoing administration. The cited objective in vendor materials is to improve planning and agent performance, reflecting the business functions impacted, namely workforce planning, operations management, and agent performance oversight.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Igt Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Igt Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||