List of inConcert Workforce Engagement Customers
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Since 2010, our global team of researchers has been studying inConcert Workforce Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased inConcert Workforce Engagement for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using inConcert Workforce Engagement for Employee Engagement include: Igt Solutions, a India based Professional Services organisation with 25000 employees and revenues of $6.25 billion, Onelink Bpo Colombia, a Colombia based Professional Services organisation with 3000 employees and revenues of $90.0 million, Verisure UK, a United Kingdom based Professional Services organisation with 250 employees and revenues of $64.0 million and many others.
Contact us if you need a completed and verified list of companies using inConcert Workforce Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The inConcert Workforce Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Igt Solutions | Professional Services | 25000 | $6.3B | India | inConcert | inConcert Workforce Engagement | Employee Engagement | 2023 | n/a | In 2023, Igt Solutions implemented inConcert Workforce Engagement within its contact center operations in Colombia, adopting the vendor solution under the Employee Engagement category to strengthen workforce planning and agent performance. The deployment is cited by inConcert where Igt Solutions Colombia's WFM manager contributed to the vendor's WFM ebook, establishing the deployment year and operational focus. Module usage is inferred rather than explicitly enumerated in vendor materials, however the implementation aligns with standard workforce management capabilities associated with inConcert Workforce Engagement, including demand forecasting, shift scheduling, intraday adherence monitoring, and performance analytics, configured to support contact center planning and agent-level performance management. Configuration appears targeted at operational planning workflows and supervisor dashboards, with automation of roster planning and adherence alerts implied by the presence of the WFM lead in vendor content. Governance and operational scope center on contact center HR and operations in Colombia, with the WFM manager acting as a stakeholder in vendor content and likely governance owner for rollout and ongoing administration. The cited objective in vendor materials is to improve planning and agent performance, reflecting the business functions impacted, namely workforce planning, operations management, and agent performance oversight. | |
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Onelink Bpo Colombia | Professional Services | 3000 | $90M | Colombia | inConcert | inConcert Workforce Engagement | Employee Engagement | 2023 | n/a | In 2023, Onelink Bpo Colombia implemented inConcert Workforce Engagement for Employee Engagement across its Latin American contact center operations. inConcert lists OneLink BPO as a workforce-management and business-intelligence contributor, and OneLink's BI manager appears in inConcert's WFM ebook, indicating operation of the inConcert Workforce Engagement solution and direct participation in vendor WFM content. Module usage is inferred from OneLink's contribution to the vendor materials and from vendor statements that OneLink was an early client of inConcert WFE in the region, and is likely to include core workforce management capabilities such as demand forecasting, schedule optimization, intraday adherence monitoring, and embedded performance analytics and business-intelligence dashboards within inConcert Workforce Engagement. The implementation narrative emphasizes configuration for contact center staffing patterns, forecasting horizons, and analytics instrumentation for agent performance and occupancy. Deployment is described at regional contact center scale across Latin America, covering workforce planning, operations and analytics functions rather than enterprise HR systems. Governance signals derive from OneLink's BI leadership engagement with the vendor, which suggests centralized analytics ownership, standardized reporting definitions, and subject-matter expert involvement in configuration and rollout practices. As an early regional client, Onelink Bpo Colombia positioned inConcert Workforce Engagement to support contact center workforce management and business-intelligence use cases, linking scheduling and intraday management with performance reporting. The record ties Onelink Bpo Colombia, inConcert Workforce Engagement, Employee Engagement and contact center workforce planning into a single implementation narrative. | |
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Verisure UK | Professional Services | 250 | $64M | United Kingdom | inConcert | inConcert Workforce Engagement | Employee Engagement | 2025 | n/a | In 2025, Verisure UK implemented inConcert Workforce Engagement to centralize lead capture and improve marketing and sales contactability across its UK and Ireland operations. The deployment is framed within the Employee Engagement category and leverages the inConcert contact-center platform to align campaign-based outreach with agent capacity and scheduling. The implementation used inConcert Workforce Engagement to operationalize workforce management capabilities, with inferred use of inteam-style modules for agent scheduling, shift planning, and adherence monitoring to support a campaign-driven sales operation. Configuration emphasized centralized lead routing and campaign orchestration so that marketing and sales leads were captured into a unified contact-center queue, and agent schedules were matched to campaign peaks. Operational coverage included the contact-center, marketing, and field sales functions across UK and Ireland, with governance focused on centralized campaign management and scheduling policies to enforce adherence and availability. The program delivered explicit outcomes of greater than 90% contactability and large uplifts in lead interactions, demonstrating tightened contact workflows and higher throughput for campaign-led sales activities. |
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