iHerb
17400 Laguna Canyon Rd Suite 400,
Irvine, 92618, CA,
United States
Irvine, 92618, CA,
United States
n/a
Retail
iHerb Technographics
iHerb Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iHerb and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 iHerb employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iHerb has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iHerb is running and its propensity to invest more and deepen its relationship with Oracle , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iHerb revenues, which have grown to $2.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iHerb intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iHerb Tech Stack and Enterprise Applications
iHerb ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, iHerb implemented Oracle NetSuite ERP to standardize its core accounting and finance systems under the ERP Financial category. The Oracle NetSuite ERP deployment targeted centralized general ledger, accounts payable, accounts receivable, tax reporting, and financial close workflows for the company’s United States corporate finance organization.
Configuration emphasized a unified chart of accounts and role based access controls, with automation of period close tasks and recurring journal entry processing consistent with ERP Financial capabilities. Implementation included setup of multi book accounting and consolidated financial reporting to support corporate consolidation requirements aligned with iHerb’s 3000 employee scale and 2400000000 revenue. The deployment used modular configuration over customization to align with standard financial process flows.
Operational scope encompassed finance, accounting, and procurement teams, with a phased rollout coordinated through centralized governance and updated financial control workflows. Documentation for the initiative references contact ARTW and the AppsRunTheWorld source.
|
|
|
|
|
ERP Financial | ERP |
|
2018 | 2018 |
|
iHerb HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2021 | 2024 |
In 2021, iHerb deployed UKG Great Place to Work Emprising on its employee benefits website iherbbenefits.com, positioning the solution within its Employee Experience,Employee Engagement stack. The deployment was scoped for the companys roughly 3,000 employees and anchored to the public benefits portal to centralize access to engagement and survey capabilities.
The UKG Great Place to Work Emprising implementation emphasizes core Employee Experience,Employee Engagement workflows, including structured engagement surveys, pulse surveying cadence, benchmarking against Great Place to Work indices, and action planning dashboards. Configuration focused on survey design, reporting templates, role-based access to analytics, and automated scheduling of recurring measurement cycles to support continuous listening.
Integration work centered on embedding UKG Great Place to Work Emprising into the corporate benefits site for employee access and linking survey distribution and result access into HR and People Operations processes. The implementation uses secure access pathways from the benefits portal to grant employees single entry to engagement tools, and it aligns feedback collection with existing HR workflows for recognition and people analytics.
Governance was organized under HR leadership with a program management cadence to manage survey calendars, response confidentiality, and stakeholder reporting. Rollout was staged through the benefits portal to ensure consistent communications and administrative control, while data governance focused on role-based reporting and controlled distribution of engagement insights to functional leaders.
|
|
|
|
|
Learning and Development | HCM |
|
2021 | 2021 |
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2015 | 2015 |
|
iHerb Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, iHerb implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The company lists Google Workspace (Formerly Google G-Suite) on its website as the selected Collaboration solution for corporate productivity and communications.
Deployment encompassed core Google Workspace functional modules including Gmail for corporate email, Google Calendar for scheduling, Google Drive for centralized file storage, and Google Docs Sheets and Slides for real time document collaboration, paired with the Google Admin console for tenant administration. Configuration work addressed domain management, organizational unit structures, role based administration, and mobile device management consistent with Collaboration category operational patterns.
Operational coverage extended across iHerb’s approximately 3000 employees and supported corporate and customer facing business functions within the United States. Governance centered on centralized user provisioning and admin controls delivered through the Google Admin console, with collaboration workflows and access policies managed at the tenant level to standardize communication and content sharing practices.
|
iHerb Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
iHerb eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2019 | 2019 |
|
|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2015 | 2015 |
|
iHerb SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Logistics Management, Freight Forwarding | SCM |
|
2020 | 2020 |
|
iHerb CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics, Data Management Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
iHerb ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
iHerb PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
iHerb IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Data Streaming | IaaS |
|
2024 | 2024 |
|
iHerb CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at iHerb
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by iHerb Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iHerb IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iHerb digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD iHerb Technographics
iHerb is a Retail organization based in United States,
with around 3000 employees and annual revenues of $2.40 billion.
iHerb operates a diverse technology stack with applications such as
Oracle NetSuite ERP, UKG Great Place to Work Emprising and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Employee Experience, Employee Engagement and Collaboration.
iHerb has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Google.
iHerb recently adopted applications including
Cribl Suite in 2024, FullContact Customer Recognition in 2023 and Teads Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iHerb’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iHerb’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iHerb technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.