Beijing, 100022,
China
iKang China Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by iKang China and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15918 iKang China employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iKang China has purchased the following applications: CloudCC CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iKang China is running and its propensity to invest more and deepen its relationship with CloudCC or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iKang China revenues, which have grown to $328.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iKang China intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CloudCC | Legacy | CloudCC CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, iKang China implemented CloudCC CRM to support large-scale sales and customer management across its health-check and medical service network in China, with the vendor noting approximately 5,000 users on the platform. The deployment addressed CRM level needs, positioning CloudCC CRM within iKang China for sales and customer management functions across field sales, inbound lead handling, and account servicing.
The implementation centered on Sales Cloud capabilities typical of the CRM category, including lead management and qualification, opportunity and pipeline management, account hierarchy and contact management, order creation and quote-to-order workflows, workflow automation rules for sales processes, and embedded analytics and dashboarding for sales performance. Configuration work emphasized role-based access, territory and user segmentation consistent with a large health services footprint, and mobile-enabled access for field teams.
Operational coverage spanned nationwide clinical and service sites in China, targeting sales process improvements and better lead-to-order conversion. Governance measures inferred from the deployment focus included centralization of sales data, standardized lead routing and qualification workflows, assignment of process owners for order conversion, and phased user onboarding to scale to the noted user base. CloudCC CRM was presented as the primary CRM platform supporting iKang China sales and customer management activities.
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