Ikano Bank
WaterFront House, Station St,
Nottingham, NG2 3DQ,
United Kingdom
Nottingham, NG2 3DQ,
United Kingdom
44 37 1880-6184
Banking and Financial Services
Ikano Bank Technographics
Ikano Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ikano Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 479 Ikano Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ikano Bank has purchased the following applications: MHR iTrent HR for Core HR in 2017, Hotjar for Customer Experience in 2018, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ikano Bank is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Contentsquare , Feefo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ikano Bank revenues, which have grown to $72.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ikano Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ikano Bank Tech Stack and Enterprise Applications
Ikano Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Ikano Bank implemented MHR iTrent HR as its Core HR platform to centralize HR and payroll workflows for its UK operations. The implementation was led from an HR generalist function that owned recruitment for the UK and participated in HR project work, with the HR team including a line report of one HR Assistant and partnership with managers across levels for operational planning.
The deployment of MHR iTrent HR included configuration of core HR modules related to recruitment and onboarding, payroll processing, employee lifecycle management, absence and FTE reporting, and employee relations case tracking. The HR team designed and automated end to end onboarding workflows, created first day induction processes, and embedded pre employment check steps to ensure compliance with FCA regulations. The implementation also supported monthly reporting, salary benchmarking inputs, and assessment centre coordination tied into the HRIS workflows.
Integration activity focused on operationalizing HR and payroll processes inside Ikano Bank UK without external system integrator involvement stated in source materials. Operational coverage was UK recruitment and employee relations, with the MHR iTrent HR application used by HR business partners and line managers for case management, performance and attendance processes, and people engagement tasks.
Governance and process changes accompanied the rollout, with the HR team developing new policies and lifecycle processes and designating super user responsibilities to sustain configuration and first line support. The program drove a structural change in recruitment by bringing recruitment in house, a change that was reported to save the business approximately £25k per annum, while ensuring pre employment checks remained compliant with FCA requirements.
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Payroll | HCM |
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2017 | 2017 |
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Ikano Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Ikano Bank implemented Hotjar on its public website. Ikano Bank deployed Hotjar as a Customer Experience tool to capture behavioral analytics and qualitative feedback across web sessions.
The deployment targeted client-facing web pages and covered session recordings, heatmaps, page surveys, and conversion funnel analysis to support UX research and digital product decision making. Hotjar instrumentation was operated by web analytics and digital product teams, who configured recorder triggers and feedback widgets and managed access and privacy controls to align collection practices with regulatory expectations for customer data.
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Ikano Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, Ikano Bank implemented Atlassian Jira Service Desk. The Atlassian Jira Service Desk deployment is used on the Ikano Bank website and functions as the bank's IT Service Management platform for web based ticket intake and customer portal interactions. This implementation concentrates on ticket lifecycle tracking, agent queues, and portal driven request submission to consolidate external customer inquiries and internal support requests.
Functional capabilities provisioned include incident management, service request fulfillment, a knowledge base surfaced to portal users, SLA tracking, and workflow automation consistent with IT Service Management best practices. Operational ownership is aligned to customer service and IT support teams in the United Kingdom, with configuration work focused on request type definitions, SLA rules, role based permissions, and routing and escalation workflows to govern handoffs between portal intake and internal support queues.
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Ikano Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Ikano Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Ikano Bank
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Apps Being Evaluated by Ikano Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ikano Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ikano Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ikano Bank Technographics
Ikano Bank is a Banking and Financial Services organization based in United Kingdom,
with around 479 employees and annual revenues of $72.0 million.
Ikano Bank operates a diverse technology stack with applications such as
MHR iTrent HR, Hotjar and Atlassian Jira Service Desk,
covering areas like Core HR, Customer Experience and IT Service Management.
Ikano Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Contentsquare and Atlassian.
Ikano Bank recently adopted applications including
LexisNexis RiskNarrative in 2022, OneTrust Cookie Consent in 2021 and OneTrust CookiePro in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ikano Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ikano Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ikano Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.