IKKS
94 rue Choletaise,
Saint Macaire En Mauges, 49455,
France
Saint Macaire En Mauges, 49455,
France
33 2 41 75 21 21
Manufacturing
IKKS Technographics
IKKS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IKKS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 IKKS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IKKS has purchased the following applications: Cegid ERP for Retail Management in 2009, Hotjar for Customer Experience in 2018, iAdvize Conversational Platform for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IKKS is running and its propensity to invest more and deepen its relationship with Cegid , Contentsquare , Liveramp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IKKS revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IKKS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IKKS Tech Stack and Enterprise Applications
IKKS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid ERP | Retail Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, IKKS implemented Cegid ERP to standardize core retail operations. The deployment targeted Retail Management for the companys retail and manufacturing interface in France, aligning transactional retail processes with centralized reporting.
Cegid ERP was configured to support portfolio-aligned Retail Management capabilities including inventory management, merchandise planning, procurement workflows, point of sale interfacing, and financial posting and reporting. Configuration emphasized master data stabilization for articles and pricing, daily stock reconciliation, and structured merchandise lifecycle controls consistent with retail operations.
The implementation included integration points with the corporate Portal Intranet reporting system and an established interface with Orliweb ERP, enabling consolidated reporting and exchange of transactional and master data between Cegid ERP and Orliweb ERP. Data consolidation and reporting flows were routed through the intranet reporting portal to provide a single analytics feed for merchandising and finance teams.
Governance was organized around retail operations, merchandising, finance, and IT stakeholders, with configuration ownership retained centrally to ensure consistent merchandising rules and stock controls. Rollout and operationalization focused on embedding Cegid ERP into retail and back office workflows, instrumenting reporting through the intranet portal and maintaining synchronized data between Cegid ERP and Orliweb ERP.
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IKKS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IKKS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iAdvize | Legacy | iAdvize Conversational Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, IKKS implemented iAdvize Conversational Platform on its public website to provide an always-on web conversational layer for customer engagement. The deployment focused on embedding the iAdvize Conversational Platform as a site-level interaction channel, positioning Chatbots and Conversational AI capabilities alongside human agent conversations to support online shoppers and site visitors in real time.
The implementation used category-aligned capabilities common to Chatbots and Conversational AI, including visitor-targeted chat triggers, session routing to live agents, and conversational workflows for FAQs and product assistance. Configuration work emphasized on-site behavior rules and agent-facing interfaces, aligning automated conversations with human handoff processes and front-line customer service workflows.
Operational coverage centered on digital customer service and e-commerce support on IKKS web properties in France, with governance organized around central moderation of conversational content and agent role definitions. Rollout and runbooks focused on embedding the iAdvize Conversational Platform into existing customer contact workflows, training agents on conversational handling, and maintaining content governance for scripted prompts and escalation paths.
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IKKS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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IKKS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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IKKS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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IKKS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IKKS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IKKS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at IKKS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Recruitment and Training Officer | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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HR Development Manager | Manager | HR | |
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Apps Being Evaluated by IKKS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IKKS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IKKS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD IKKS Technographics
IKKS is a Manufacturing organization based in France,
with around 1100 employees and annual revenues of $400.0 million.
IKKS operates a diverse technology stack with applications such as
Cegid ERP, Hotjar and iAdvize Conversational Platform,
covering areas like Retail Management, Customer Experience and Chatbots and Conversational AI.
IKKS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cegid, Contentsquare and iAdvize.
IKKS recently adopted applications including
Lectra Retviews in 2023, LiveRamp Platform in 2021 and SendinBlue in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IKKS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IKKS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IKKS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.