List of iAdvize Conversational Platform Customers
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France
Since 2010, our global team of researchers has been studying iAdvize Conversational Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iAdvize Conversational Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iAdvize Conversational Platform for Chatbots and Conversational AI include: French State, a France based Government organisation with 5800000 employees and revenues of $402.00 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, Christian Dior, a France based Retail organisation with 195831 employees and revenues of $99.97 billion, PSA Group, a France based Automotive organisation with 207200 employees and revenues of $87.44 billion and many others.
Contact us if you need a completed and verified list of companies using iAdvize Conversational Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The iAdvize Conversational Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4 Pieds | Retail | 45 | $5M | France | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2014 | n/a |
In 2014, 4 Pieds deployed iAdvize Conversational Platform on its public website to support online customer interactions. The iAdvize Conversational Platform is a Chatbots and Conversational AI application providing web-embedded conversational engagement and live chat capabilities, positioning iAdvize as the customer service and storefront engagement layer for 4 Pieds ecommerce operations.
The implementation centers on a site-embedded chat widget and an agent console, delivering real-time text conversations, proactive messaging and visitor context to service agents, with centralized routing and queuing to manage inbound inquiries. Operational coverage targets online customer service and sales support workflows, where agents use the iAdvize agent interface to handle product questions, order inquiries and post-sale assistance, and configuration focuses on conversational flows, agent workload distribution and web triggering rules.
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Actimat | Professional Services | 18 | $2M | France | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Actimat implemented iAdvize Conversational Platform on its public website as a customer engagement channel. Actimat deployed iAdvize Conversational Platform to introduce Chatbots and Conversational AI capabilities into its client-facing digital touchpoints, aligning the tool with online inquiry handling for a France-based professional services firm of 18 employees.
The implementation focused on an embedded web conversational widget, combining automated messaging and live agent handoff workflows common to Chatbots and Conversational AI deployments. Configuration included visitor targeting, scripted proactive invitations, and conversation routing to customer-facing staff, with operational use of conversational analytics for monitoring engagement and response patterns.
Operational ownership was placed with customer-facing teams, with the platform serving sales inquiry capture and client support functions across the website. Governance centered on message templates, routing rules, and agent access controls, with iterative tuning of automated flows and handoff criteria to match the firm’s small team structure.
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Aegide-Domitys | Banking and Financial Services | 90 | $10M | France | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017 Aegide-Domitys implemented iAdvize Conversational Platform on its website to introduce Chatbots and Conversational AI capabilities for customer engagement and assisted service. The deployment targeted the web channel, embedding the iAdvize Conversational Platform chat interface across property and product pages to enable real time visitor engagement, conversational lead capture, and synchronous support routing.
Configuration centered on category-aligned capabilities typical of Chatbots and Conversational AI, including a visitor-facing chat widget, proactive messaging rules, skill based routing to human agents, session handoff workflows, and analytics dashboards for conversation monitoring. Operational responsibility was defined for customer service and digital marketing teams, with governance focused on standardized messaging scripts and escalation protocols to manage conversational flows and agent handoffs.
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Air France-KLM | Transportation | 78399 | $36.5B | France | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Air France-KLM implemented iAdvize Conversational Platform to standardize customer-facing chat and bot interactions. The deployment is classified in Chatbots and Conversational AI and was provisioned to support web engagement across Customer Insight & Analytics, Quality of Service and E-acquisition teams.
The iAdvize Conversational Platform deployment included webchat widget configuration, chatbot flow orchestration, and human agent routing with conversation analytics and dashboarding. Configuration emphasized analytics instrumentation, session tagging, and integration points for A B testing and quality monitoring to support iterative optimization of chat and bot behaviors.
Integrations were implemented with the company analytics and experimentation stack, including Google Analytics, Data Studio, BigQuery, Firebase, Qualtrics, Usabilla, Optimizely, Decibel Insight, Wizaly and TrustedShop, and the platform was connected to Salesforce for CRM routing of conversations. These integrations supported unified reporting, enriched customer signals for routing decisions, and centralized data capture for downstream analysis.
Operational governance relied on the Web Analysts team for Customer Insight & Analytics, a dedicated QoS function for service monitoring, and the E-acquisition team for technical rollout of WebChat projects and chatbots. Governance activities focused on instrumentation standards, quality of service SLAs, and coordinated reporting workflows rather than on named implementation partners.
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Airtours International | Professional Services | 200 | $20M | Germany | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Airtours International deployed iAdvize Conversational Platform on its website to introduce Chatbots and Conversational AI capabilities for customer interactions. The iAdvize Conversational Platform was implemented as an embedded web chat widget providing automated conversational flows, AI assisted responses and live agent handover functionality, reflecting common Chatbots and Conversational AI modules for visitor engagement.
Implementation emphasis was on configuring conversational scripts, routing rules and the agent workspace to support online customer service and sales support via the Airtours website. Governance was handled through centralized administration in the iAdvize management console, with conversation monitoring and analytics configured for operational oversight and agent response workflows.
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Leisure and Hospitality | 50 | $5M | United Kingdom | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2014 | n/a |
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Retail | 5000 | $667M | France | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2016 | n/a |
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Retail | 1000 | $164M | Spain | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2017 | n/a |
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Insurance | 10 | $1M | Australia | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2017 | n/a |
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Healthcare | 15070 | $2.7B | Italy | iAdvize | iAdvize Conversational Platform | Chatbots and Conversational AI | 2017 | n/a |
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Buyer Intent: Companies Evaluating iAdvize Conversational Platform
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