AI Buyer Insights:

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Michelin, an e2open customer evaluated Oracle Transportation Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Illinois Educators Credit Union
Location
3101 Montvale Drive,
Springfield, 62704, IL,
United States
Website
https://www.iecumember.org/
Phone
1 217-528-2642
Artw industry
Banking and Financial Services
Employee
Revenue

Illinois Educators Credit Union Technographics

Illinois Educators Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Illinois Educators Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Illinois Educators Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Illinois Educators Credit Union has purchased the following applications: Fiserv Dovetail for Payment Processing in 2021, Fiserv Portico for Digital Banking in 2017, Ruby Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Illinois Educators Credit Union is running and its propensity to invest more and deepen its relationship with Fiserv , Ruby , Lumen Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Illinois Educators Credit Union revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Illinois Educators Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Illinois Educators Credit Union Tech Stack and Enterprise Applications

Illinois Educators Credit Union ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fiserv Legacy Fiserv Dovetail Payment Processing ERP n/a 2021 2021
In 2021, Illinois Educators Credit Union deployed Fiserv Dovetail on its public website to provide Payment Processing for online member payments and web-based payment flows. Illinois Educators Credit Union uses Fiserv Dovetail for Payment Processing to centralize card and electronic payment capture, tokenization, hosted payment fields, and gateway services within the site checkout and member-facing payment pages. The implementation was scoped for a 40-person credit union and configured to support member services and payments operations, with operational workflows for transaction capture, authorization handling, and dispute routing. Configuration emphasized secure payment capture and PCI-oriented controls, and Fiserv Dovetail was instrumented in the site layer to reduce direct card data handling by the credit union. Governance focused on payments workflow handoffs between online channels and payments operations, including reconciliation and exception management processes carried out by member services and finance teams.
Illinois Educators Credit Union ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fiserv Legacy Fiserv Portico Digital Banking ERP Services and Operations n/a 2017 2017
In 2017, Illinois Educators Credit Union implemented Fiserv Portico as its Digital Banking platform. The deployment targeted the credit union's integrated digital ecosystem and member experience for an institution with $54.8 million in assets and nearly 7,000 members. The implementation leveraged Fiserv Portico digital banking modules, focusing on online and mobile account servicing, transaction posting, and electronic payment orchestration to streamline member interactions and back office workflows. Illinois Educators also selected Fiserv debit and credit processing, which are deeply integrated into the Portico ecosystem to provide unified transaction processing and payment lifecycle management. Operational coverage included member-facing channels and consolidated transaction processing, aligning account servicing, payments, and authorization flows under Portico. Integrations were explicitly implemented with Fiserv debit and credit processing services within the Portico ecosystem, reducing the need for separate payment middleware and centralizing payment orchestration. Governance centered on a vendor partnership approach, with the credit union citing Fiserv's commitment to partnership and product development as key to selection and ongoing configuration decisions. Illinois Educators stated that Portico will allow the credit union to operate more efficiently, a benefits claim provided by the organization rather than a quantified outcome.
Illinois Educators Credit Union AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Illinois Educators Credit Union implemented Ruby Live Chat on its public website. Ruby Live Chat, classified in the Chatbots and Conversational AI category, was embedded as an on‑site chat widget to deliver real time member support and routing to staff. The implementation focused on core conversational capabilities common to Chatbots and Conversational AI offerings, including live chat messaging, conversational routing to available agents, session transcript capture, and agent handoff for escalations. Operational coverage centered on member service and contact handling for the credit union’s customer support function, with governance oriented around agent availability, chat response protocols, and transcript retention to align workflows with small team operations. Ruby Live Chat is stated on the site as the primary conversational interface for member interactions on www.iecumember.org.
Illinois Educators Credit Union IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Content Delivery Network IaaS 2012 2012

IT Decision Makers and Key Stakeholders at Illinois Educators Credit Union

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Illinois Educators Credit Union Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Illinois Educators Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Illinois Educators Credit Union digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Illinois Educators Credit Union Technographics
Illinois Educators Credit Union is a Banking and Financial Services organization based in United States, with around 40 employees and annual revenues of $5.0 million.
Illinois Educators Credit Union operates a diverse technology stack with applications such as Fiserv Dovetail, Fiserv Portico and Ruby Live Chat, covering areas like Payment Processing, Digital Banking and Chatbots and Conversational AI.
Illinois Educators Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Fiserv and Ruby.
Illinois Educators Credit Union recently adopted applications including Fiserv Dovetail in 2021, Ruby Live Chat in 2020 and Fiserv Portico in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Illinois Educators Credit Union’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Illinois Educators Credit Union’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Illinois Educators Credit Union technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.