I&M Bank
Kenyatta Avenue, Mezzanine Floor,,
Nairobi, 30238,
Kenya
Nairobi, 30238,
Kenya
254 20 322 1000
Banking and Financial Services
I&M Bank Technographics
I&M Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by I&M Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 I&M Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that I&M Bank has purchased the following applications: BambooHR ATS for Applicant Tracking System in 2021, Olark Live Chat for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems I&M Bank is running and its propensity to invest more and deepen its relationship with BambooHR , Endeavour Africa , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing I&M Bank revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for I&M Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
I&M Bank Tech Stack and Enterprise Applications
I&M Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BambooHR | Legacy | BambooHR ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, I&M Bank implemented BambooHR ATS. The BambooHR ATS is deployed to power the bank's Applicant Tracking System and is surfaced on the public careers pages of imbank.com, directly linking online candidate capture to the bank's recruitment and talent acquisition business function.
The deployment follows a cloud-hosted SaaS pattern, with BambooHR ATS configured for job requisition creation, job posting distribution, candidate application capture, screening workflows, interview scheduling, and offer tracking. Candidate data is collected through the website careers portal and routed into BambooHR ATS for recruiter and hiring manager access.
Operational scope covers HR and Talent Acquisition teams within I&M Bank Kenya, with role-based access controls and requisition approval chains configured to support structured hiring workflows. The implementation centralizes applicant routing and candidate lifecycle management, positioning BambooHR ATS as the primary Applicant Tracking System for the bank's recruitment processes.
I&M Bank BambooHR ATS Applicant Tracking System HR recruitment relationship is explicit, with BambooHR ATS providing the functional backbone for online sourcing, application intake, and recruiter workflow orchestration across the bank's hiring operations.
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Payroll | HCM |
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2020 | 2021 |
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I&M Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
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I&M Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, I&M Bank implemented Microsoft 365 for enterprise Collaboration. The rollout targeted corporate productivity and team collaboration across the bank's 1500 employee footprint in Kenya, and Microsoft 365 is surfaced on the bank website indicating formal adoption of cloud productivity tooling.
The Microsoft 365 deployment at I&M Bank encompassed core Collaboration capabilities typical of the suite, including Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for real-time collaboration, and OneDrive for individual file sync and sharing. Configuration work included tenant provisioning, mailbox and site architecture, and collaboration policy configuration to align departmental workflows across corporate banking, operations, and support functions. Microsoft 365 is referenced by name in corporate assets, underscoring platform-wide use for productivity and content lifecycle management.
Operational governance and administration focused on centralized control of collaboration services, role-based access and information protection to manage sensitive customer and financial information across branches and back-office functions. The deployment emphasized tenant-level policy enforcement and standardized user provisioning and collaboration workflows to align with banking compliance requirements. The narrative centers on Microsoft 365 and its role in enabling Collaboration across I&M Bank's enterprise environment.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2021 | 2021 |
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I&M Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2021 | 2021 |
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I&M Bank EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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I&M Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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I&M Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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AML, Fraud and Compliance | TRM |
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2025 | 2025 |
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I&M Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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I&M Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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I&M Bank Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at I&M Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by I&M Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from I&M Bank IT executives and key decision makers. This section highlights I&M Bank's latest recorded technology evaluations, including Infosys Finacle for Core Banking on 2026-01-15 and Backbase Digital Banking Platform for Digital Banking on 2025-01-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the I&M Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-15 | I&M Bank | Evaluated | Infosys | Infosys Finacle | Core Banking | ERP Services and Operations |
| 2025-01-29 | I&M Bank | Evaluated | Backbase Solutions | Backbase Digital Banking Platform | Digital Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD I&M Bank Technographics
I&M Bank is a Banking and Financial Services organization based in Kenya,
with around 1500 employees and annual revenues of $250.0 million.
I&M Bank operates a diverse technology stack with applications such as
BambooHR ATS, Olark Live Chat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
I&M Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BambooHR, Olark and Microsoft.
I&M Bank recently adopted applications including
ThetaRay AML in 2025, Olark Live Chat in 2024 and Acoustic Analytics (formerly IBM Tealeaf) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of I&M Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates I&M Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete I&M Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.