London, EC1M 4BH,
United Kingdom
Imimobile Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Imimobile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 952 Imimobile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Imimobile has purchased the following applications: Workplace by Facebook for Collaboration in 2017, Cisco Webex IMImobile for Customer Engagement in 2022, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Imimobile is running and its propensity to invest more and deepen its relationship with Facebook , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Imimobile revenues, which have grown to $172.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Imimobile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex IMImobile | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022 Imimobile deployed Cisco Webex IMImobile on their website to establish a cloud-hosted customer digital channel consistent with Customer Engagement use cases. The deployment centers on Cisco Webex IMImobile as the primary web channel interface, embedding a web chat and messaging layer into public site pages to capture real-time customer interactions and asynchronous messaging requests.
Configuration emphasizes Customer Engagement capabilities, including web chat widget configuration, omnichannel message routing, session escalation workflows, and automation for common inquiries. Cisco Webex IMImobile was configured to support unified interaction handling and analytics instrumentation, aligning with typical customer engagement workflows such as queuing, agent assignment, and scripted response templates.
Operational coverage focuses on digital customer service and engagement teams based in the United Kingdom, with the implementation exposing API endpoints for integration to downstream back-office systems and contact center platforms. Governance activity targeted standardizing message templates and interaction workflows, and the site-level rollout positioned Cisco Webex IMImobile as the primary digital engagement touchpoint for inbound web-originated customer communications.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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