Imimobile
5 St John's Lane,
London, EC1M 4BH,
United Kingdom
London, EC1M 4BH,
United Kingdom
44 14 9475-0500
Communications
Imimobile Technographics
Imimobile Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Imimobile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 952 Imimobile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Imimobile has purchased the following applications: Workplace by Facebook for Collaboration in 2017, Cisco Webex IMImobile for Customer Engagement in 2022, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Imimobile is running and its propensity to invest more and deepen its relationship with Facebook , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Imimobile revenues, which have grown to $172.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Imimobile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Imimobile Tech Stack and Enterprise Applications
Imimobile Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Imimobile implemented Workplace by Facebook as an embedded collaboration layer on its corporate website. The deployment positions Workplace by Facebook as the primary application supporting Collaboration within the company's communications environment.
Configuration focused on standard Collaboration capabilities provided by Workplace by Facebook, including groups for team communities, a company news feed for announcements, real-time messaging for cross-functional communication, and administrative controls for membership and content moderation. The implementation emphasized out-of-the-box platform features rather than custom module extensions, and the full application name Workplace by Facebook is surfaced in public web assets.
Operational coverage was delivered via the corporate web presence to provide accessible, web-based collaboration for employees, with governance managed through platform administration and group-level controls to regulate access and content. Typical Collaboration workflows such as announcement publishing, group-based knowledge sharing, and messaging orchestration were used to support internal communications and employee engagement.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Imimobile CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex IMImobile | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022 Imimobile deployed Cisco Webex IMImobile on their website to establish a cloud-hosted customer digital channel consistent with Customer Engagement use cases. The deployment centers on Cisco Webex IMImobile as the primary web channel interface, embedding a web chat and messaging layer into public site pages to capture real-time customer interactions and asynchronous messaging requests.
Configuration emphasizes Customer Engagement capabilities, including web chat widget configuration, omnichannel message routing, session escalation workflows, and automation for common inquiries. Cisco Webex IMImobile was configured to support unified interaction handling and analytics instrumentation, aligning with typical customer engagement workflows such as queuing, agent assignment, and scripted response templates.
Operational coverage focuses on digital customer service and engagement teams based in the United Kingdom, with the implementation exposing API endpoints for integration to downstream back-office systems and contact center platforms. Governance activity targeted standardizing message templates and interaction workflows, and the site-level rollout positioned Cisco Webex IMImobile as the primary digital engagement touchpoint for inbound web-originated customer communications.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Imimobile ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Imimobile deployed Atlassian Jira Service Desk as an IT Service Management solution on its website. The implementation exposes a customer facing service portal embedded in Imimobile's public site to capture incidents and service requests from external customers and internal users, routing submissions into a centralized help desk queue.
Configuration focused on standard IT Service Management capabilities, including structured request types, agent queues, SLA configuration, workflow automation rules, and incident and request fulfillment processes. The Atlassian Jira Service Desk instance is configured to support ticket lifecycle management, automated assignment and escalation logic, and a self service intake experience that surfaces knowledge resources alongside ticket creation.
Operationally the deployment is positioned to support IT and customer support business functions, with governance framed around request classification, SLA enforcement and escalation procedures. Rollout emphasized web based intake on the corporate site and established process controls for ticket handling and change in frontline support workflows, aligning tools and operational procedures with IT Service Management practices.
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Imimobile IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Imimobile
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Imimobile Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Imimobile IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Imimobile digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Imimobile Technographics
Imimobile is a Communications organization based in United Kingdom,
with around 952 employees and annual revenues of $172.5 million.
Imimobile operates a diverse technology stack with applications such as
Workplace by Facebook, Cisco Webex IMImobile and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Engagement and IT Service Management.
Imimobile has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Facebook, Cisco Systems and Atlassian.
Imimobile recently adopted applications including
Slack Connect in 2022, Cisco Webex IMImobile in 2022 and ZoomInfo Chorus in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Imimobile’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Imimobile’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Imimobile technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.