Imprivata
20 CityPoint, 6th floor 480 Totten Pond Rd.,
Waltham, 2451, MA,
United States
Waltham, 2451, MA,
United States
1 781-674-2700
Professional Services
Imprivata Technographics
Imprivata Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Imprivata and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Imprivata employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Imprivata has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Drift AI Chatbot for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Imprivata is running and its propensity to invest more and deepen its relationship with Oracle , Avalara , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Imprivata revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Imprivata intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Imprivata Tech Stack and Enterprise Applications
Imprivata ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Imprivata implemented Oracle NetSuite ERP for ERP Financial processes, centering the deployment on order to cash and revenue stewardship. The implementation placed Oracle NetSuite ERP at the core of sales order processing, renewals management, and invoicing workflows managed by the Order Management team.
Configuration and functional scope focused on Order Management, billing and invoicing, renewals processing, revenue recognition controls, customer master data maintenance, and credit limit management within NetSuite. The Order Management team reviews and processes all sales orders and renewals in NetSuite, invoices renewal and sales orders, reviews Sales Operations documentation to identify revenue recognition or collection issues, and updates customer information and credit limits in NetSuite.
The NetSuite deployment was integrated operationally with the Avalara Tax System for tax-exempt certificate management, with tax-exempt certificates uploaded into Avalara and tax approvals recorded back into NetSuite. Operational coverage included the Order Management team based in Lexington, MA, and cross-functional interactions with Sales Operations, Sales Administration, Operations teams, and finance stakeholders, specifically supporting the CFO and FP&A at quarter end to plan order shipments and processing.
Governance and process changes included formalized order review for revenue recognition, role-based responsibilities for uploading tax approvals and maintaining Avalara certificates, training programs for new Order Management employees, and a paperless order documentation system developed to provide transparency to the organization and external auditors. The paperless documentation and the NetSuite centered controls supported audit transparency and clearer communication to Sales Administration and Operations when orders are processed.
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Tax Management | ERP |
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2018 | 2018 |
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Imprivata AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Imprivata deployed Drift AI Chatbot on its website. The Drift AI Chatbot was implemented as a web‑embedded conversational interface to handle inbound website interactions, qualify visitors, and persist context across sessions. The deployment aligns with Chatbots and Conversational AI category capabilities, leveraging intent recognition, conversational routing, session persistence, and configurable playbooks to sustain multi-step dialogues and capture structured lead context. This implementation sits in Imprivata's digital engagement layer and functions as the primary public facing conversational channel.
Configuration work emphasized chat flow orchestration, scripted playbooks, and automated data capture to feed downstream marketing and sales processes. The implementation includes escalation workflows to route complex inquiries to human agents and to surface captured lead fields for demand generation and support triage, impacting customer engagement, marketing automation input, and technical support intake. Governance focused on conversational content management, playbook version control, and monitoring of chat sessions for quality and handoff accuracy. Integrations are limited to website embedding and session-level data export from the Drift AI Chatbot, no additional named integrations are disclosed.
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Imprivata Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Imprivata implemented Microsoft 365 to support Collaboration across its corporate environment, a deployment that is referenced on Imprivata’s public website. The implementation positioned Microsoft 365 as the primary Collaboration platform for employee communication and document sharing, aligning with the company’s professional services workflows.
Configuration emphasized core Collaboration capabilities within Microsoft 365, with implementations consistent with Exchange Online for email, SharePoint Online for document management and intranet content, Microsoft Teams for real time meetings and chat, and OneDrive for personal file synchronization. The Microsoft 365 deployment was aligned to support productivity, information governance, and collaboration workflows across knowledge workers.
Operational scope covered central corporate departments including IT, sales, marketing, and professional services, with tenant level governance focused on administrative roles, compliance policy enforcement, and content lifecycle controls. Identity and access management, compliance controls, and collaboration governance were organized to standardize workflow, while the company web presence indicates ongoing use of Microsoft 365 in public facing and internal collaboration scenarios.
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Imprivata Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Imprivata CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2019 |
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Account Based Marketing | CRM |
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2016 | 2016 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Imprivata ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2018 | 2018 |
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Imprivata TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Imprivata PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Imprivata IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Imprivata CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Imprivata
| First Name | Last Name | Title | Function | Department | Phone | |
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President and CEO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Founder and CTO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Vice President Of Finance | VP | Finance | |
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Corporate Controller | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Senior Revenue Accountant | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by Imprivata Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Imprivata IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Imprivata digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Imprivata Technographics
Imprivata is a Professional Services organization based in United States,
with around 1100 employees and annual revenues of $150.0 million.
Imprivata operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Imprivata has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Microsoft.
Imprivata recently adopted applications including
Zoominfo Platform in 2021, Salesforce Sales Cloud in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Imprivata’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Imprivata’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Imprivata technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.