IMS Health
83 Wooster Heights Road,
Danbury, 6810, CT,
United States
Danbury, 6810, CT,
United States
203-448-4600
Leisure and Hospitality
IMS Health Technographics
IMS Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IMS Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 IMS Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IMS Health has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Oracle Netsuite OpenAir for Professional Services Automation in 2006, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IMS Health is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IMS Health revenues, which have grown to $3.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IMS Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IMS Health Tech Stack and Enterprise Applications
IMS Health ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, IMS Health implemented SAP ERP ECC 6.0 as its ERP Financial backbone. SAP ERP ECC 6.0 was configured across FI, CO, SD, MM, PP, PS and BW modules to support finance and controlling, sales order processing, procurement, production planning and project systems.
The implementation included tightly coupled integrations with SalesForce.com for opportunity management and CRM, PeopleSoft 8 for HR and payroll, and Informatica 8 as the ETL layer, with reporting driven through Hyperion System 9 including Essbase, BI, Planning and HFM. Informatica 8 orchestrated extract, transform and load processes to align master data and transactional feeds into SAP ERP ECC 6.0 and into the Hyperion reporting layer. SAP ERP ECC 6.0 served as the primary transactional source for financial postings and operational transactions.
Operational scope covered finance, sales, HR, supply chain, production and project accounting, and the architecture required daily synchronized data flows so management received accurate information each business day. Governance emphasized coordinated interface schedules, ETL-led transformation rules and reconciliation workflows to ensure consistent numbers across SAP ERP ECC 6.0 and Hyperion System 9. The deployment positioned SAP ERP ECC 6.0 as the ERP Financial core feeding downstream BI, planning and management reporting processes.
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Expense Management | ERP |
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2014 | 2014 |
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IMS Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, IMS Health implemented Oracle Netsuite OpenAir to establish a Professional Services Automation foundation. The deployment used Oracle Netsuite OpenAir as a cloud based SaaS application to centralize project and services operations for the 8000 employee organization in Leisure and Hospitality.
Configuration prioritized core Professional Services Automation capabilities including project and engagement management, resource scheduling, time and expense capture, billing and project accounting, and management reporting. Oracle Netsuite OpenAir was configured with workflows for time approvals, expense validation, rate templates, and scheduled invoicing to enforce consistent project financial processes.
Operational ownership was aligned to services delivery, project management, and finance teams, with governance defining owners for project setup, resource allocation, and billing rules. Process changes focused on standardized time entry, invoice generation, and project cost controls, while role based access and configurable approval chains supported finance and delivery controls.
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IMS Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, IMS Health implemented Adobe Connect as its primary Audio Video and Web Conferencing solution. Adobe Connect was embedded on the IMS Health public website to deliver client-facing webinars, on-demand recorded sessions, and to provide web-based meeting rooms for internal collaboration.
The deployment leveraged standard Adobe Connect modules and capabilities including hosted meeting rooms, webinar scheduling and registration, persistent virtual classrooms, screen sharing, multi-channel chat and Q&A, session recording and content pods, and configurable layouts for presenter and attendee experiences. Configuration work focused on role-based host and participant provisioning, reusable room templates for recurring events, and retention policies for recorded content.
Operational coverage included marketing, client services, and training functions where the Audio Video and Web Conferencing platform supported live events and instructional content. Governance emphasized centralized administrator controls, content lifecycle policies, and event scheduling processes exposed through the website, with session access and registration handled by the embedded Adobe Connect instances.
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Collaboration | Collaboration |
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2017 | 2017 |
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IMS Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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IMS Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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IMS Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IMS Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IMS Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at IMS Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Revenue/Billing Manager | Manager | Finance | |
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Vice President, Sales | VP | Sales | |
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Vice, President, Sales | Manager | Sales | |
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VP Global Operations | VP | Operations | |
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Director Operations | Director | Finance | |
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Chairman and Chief Executive Officer | CXO | Finance | |
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Field Operations Manager | Manager | Finance | |
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Executive Vice President and Chief Human Resources Officer | CXO | HR | |
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Global HR Director | Director | HR | |
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Vice President, Global Sales | VP | Sales | |
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Vice President, Information Management Solutions | VP | IT | |
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Senior Vice President and Chief Financial Officer | CXO | Finance | |
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VP Finance, Global Technology Services & Operations | VP | IT | |
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Apps Being Evaluated by IMS Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IMS Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IMS Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IMS Health Technographics
IMS Health is a Leisure and Hospitality organization based in United States,
with around 8000 employees and annual revenues of $3.30 billion.
IMS Health operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Oracle Netsuite OpenAir and Adobe Connect,
covering areas like ERP Financial, Professional Services Automation and Audio Video and Web Conferencing.
IMS Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Adobe Systems.
IMS Health recently adopted applications including
DocuSign eSignature in 2021, Lotame DMP in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IMS Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IMS Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IMS Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.