AI Buyer Insights:

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

INAYA Facilities Management Services
Location
NAM Building No 1, Jebel Ali,,
Dubai, 87074,
United Arab Emirates
Website
https://www.inaya.ae/
Phone
971 04 882 7001
Artw industry
Professional Services
Employee
Revenue

INAYA Facilities Management Services Technographics

INAYA Facilities Management Services Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by INAYA Facilities Management Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 INAYA Facilities Management Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that INAYA Facilities Management Services has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016, Ameyo IVR System for Call Center in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems INAYA Facilities Management Services is running and its propensity to invest more and deepen its relationship with Drift , Microsoft , Ameyo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing INAYA Facilities Management Services revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for INAYA Facilities Management Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

INAYA Facilities Management Services Tech Stack and Enterprise Applications

INAYA Facilities Management Services AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Drift Legacy Drift AI Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, INAYA Facilities Management Services implemented Drift AI Chatbot on its website. The Drift AI Chatbot deployment serves as the company’s Chatbots and Conversational AI surface for digital customer engagement, handling frontline inquiries and lead capture on public web pages. The implementation targets customer service and commercial inquiry workflows and is managed as a site embedded conversational interface. The deployment includes standard Chatbots and Conversational AI functional elements such as a web chat widget, conversational flows and playbooks, automated capture of visitor context, and bot to human handoff for escalations, consistent with Drift AI Chatbot capabilities. Operational coverage centers on website based engagement with configuration and ongoing tuning of conversational scripts, routing rules, and response templates to align with facilities management service queries. Governance is maintained through centralized content control and iterative script updates to reflect service offerings and common client requests.
INAYA Facilities Management Services Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
In 2016, INAYA Facilities Management Services deployed Microsoft 365 to centralize collaboration and productivity across the organization. The Microsoft 365 deployment established cloud hosted Collaboration services including email, document collaboration, team messaging, and file sync. The rollout used a single Microsoft 365 tenant provisioned for approximately 300 employees across the United Arab Emirates, supporting corporate offices and field teams. Functional modules implemented include Exchange Online for email, SharePoint driven intranet and document libraries, Microsoft Teams for team communication, and OneDrive for personal file storage. The implementation is visible on their website and governance is managed through tenant administration, role based access controls, user provisioning workflows, and standard collaboration sharing and retention policies.
INAYA Facilities Management Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ameyo Legacy Ameyo IVR System Call Center CRM n/a 2013 2013
In 2013 INAYA Facilities Management Services implemented the Ameyo IVR System to strengthen Call Center operations for customer service and hotline management. The Ameyo IVR System was configured to handle Closed User Groups, Value-added service, and Financial Management Service hotlines, aligning telephony flows with business line routing and agent queueing. The deployment included IVR customization for CUG, VAS, and FMS hotlines, a CRM popup on incoming calls to surface customer context at the agent desktop, missed call alert modules to trigger agent callback workflows, a real-time wallboard for graphical productivity visibility, and a reporting feature that generated customizable, accurate quality reports. Ameyo IVR System configurations emphasized interactive voice routing, screen-pop integration, callback orchestration, and quality reporting workflows. Integrations implemented included a GSM gateway for carrier connectivity and a CRM screen-pop capability to present caller records to agents at call arrival. Operational coverage targeted contact center agents handling inbound hotlines and support lines, and extended to financial inquiry workflows through the FMS hotline integration. Governance and process changes focused on callback handling and agent response processes, with missed call alert modules creating a routed callback workflow for agents to reduce missed opportunities. Reporting and the wallboard supported ongoing quality monitoring and operational oversight through customizable quality reports and live productivity visualization.
INAYA Facilities Management Services IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016

IT Decision Makers and Key Stakeholders at INAYA Facilities Management Services

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by INAYA Facilities Management Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from INAYA Facilities Management Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the INAYA Facilities Management Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD INAYA Facilities Management Services Technographics
INAYA Facilities Management Services is a Professional Services organization based in United Arab Emirates, with around 300 employees and annual revenues of $35.0 million.
INAYA Facilities Management Services operates a diverse technology stack with applications such as Drift AI Chatbot, Microsoft 365 and Ameyo IVR System, covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
INAYA Facilities Management Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Drift, Microsoft and Ameyo.
INAYA Facilities Management Services recently adopted applications including Drift AI Chatbot in 2018, Microsoft 365 in 2016 and GoDaddy in 2016, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of INAYA Facilities Management Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates INAYA Facilities Management Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete INAYA Facilities Management Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.