Rockland Trust
288 Union St,
Rockland, 2370, MA,
United States
Rockland, 2370, MA,
United States
1 312-288-0073
Banking and Financial Services
Rockland Trust Technographics
Rockland Trust Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rockland Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Rockland Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rockland Trust has purchased the following applications: FIS Horizon for Core Banking in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2012, DocuSign eSignature for Digital Signing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rockland Trust is running and its propensity to invest more and deepen its relationship with FIS Global , Q2 Software , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rockland Trust revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rockland Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rockland Trust Tech Stack and Enterprise Applications
Rockland Trust ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | CSI NuPoint | FIS Horizon | Core Banking | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018 Rockland Trust migrated from CSI NuPoint to FIS Horizon for Core Banking as the bank’s primary deposit and transaction processing platform. The implementation established FIS Horizon as the central Core Banking application supporting deposit operations, rate maintenance, and electronic banking channel processing across the institution.
Configuration and functional coverage centered on core deposit processing capabilities and integration points for wire transfer operations, with ongoing technical stewardship of FIS Horizon. Business analysis workflows produced BRD and PDD artifacts to document deposit operation requirements and to scope process improvements, leveraging Salesforce or RPA tools where specified for automation and requirements traceability.
Integrations were implemented and coordinated with an Oracle database platform and the GFT wire transfer application, and release work included the integration of additional third party systems into the FIS Horizon environment. Operational support extended across IT support teams, internal business units, and bank branches, providing troubleshooting, testing, and implementation support for Electronic Banking channels.
Governance and operations included scheduled test and implementation cycles for system and application releases, annual disaster recovery exercises, maintenance of system rate changes and rate sheets, and the creation and updating of application test scripts. The program emphasized coordinated project, fix, upgrade, and installation management for the Horizon Core and associated components, aligning bank control changes and process improvement initiatives with ongoing application support.
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Digital Banking | ERP Services and Operations |
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2012 | 2012 |
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Rockland Trust AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Rockland Trust implemented LivePerson Conversational Cloud on their website. Rockland Trust implemented LivePerson Conversational Cloud in 2012 to provide a cloud-hosted conversational layer embedded in its public web channels, positioning the bank to support web-based customer engagement through Chatbots and Conversational AI.
The implementation leverages LivePerson Conversational Cloud capabilities typical of the Chatbots and Conversational AI category, including a web chat interface for synchronous messaging, automated conversational flows for common inquiries, and live agent escalation with session context preservation. Operational scope is focused on online customer service and retail banking digital channels within Rockland Trust, and governance emphasis is on conversation content management, agent handoff procedures, and platform-level conversational orchestration. Rockland Trust LivePerson Conversational Cloud Chatbots and Conversational AI are therefore applied to customer service and online account servicing workflows.
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Rockland Trust Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
In 2023, Rockland Trust implemented DocuSign eSignature as a Digital Signing solution on its public website. DocuSign eSignature is positioned as the customer-facing signing layer to capture electronic consents and form signatures within web-based interactions.
The implementation leverages core DocuSign eSignature capabilities such as embedded in-browser signing, reusable templates, signer authentication options, and a tamper-evident audit trail. Configuration work focused on template libraries, signature routing workflows, and administrative provisioning to support repeatable signing processes.
Integration scope is explicitly the Rockland Trust website, where DocuSign eSignature is invoked during online customer interactions to capture legally enforceable electronic signatures. The deployment centralizes signature capture for web-hosted customer flows, and links web session data to the eSignature transaction records.
Governance for DocuSign eSignature includes administrative role controls, audit logging for compliance, and workflow configuration to enforce routing and signer authentication policies. The narrative centers on Rockland Trust, DocuSign eSignature, Digital Signing, and their use for web-based customer signature capture.
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Rockland Trust CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Rockland Trust ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Rockland Trust Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform | Investment Management |
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2012 | 2012 |
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Rockland Trust PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Rockland Trust IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Rockland Trust CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Rockland Trust
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP, Director of Information Security | Director | IT | |
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Vice President - Information Security Manager | VP | IT | |
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Chief Financial Officer, Chief Accounting Officer | CXO | Finance | |
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Assistant Vice President - Information Security Risk and Compliance | VP | Risk | |
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Apps Being Evaluated by Rockland Trust Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rockland Trust IT executives and key decision makers. This section highlights Rockland Trust's latest recorded technology evaluations, including FIS Integrated Banking System (IBS) for Core Banking on 2025-12-02, FIS Horizon for Core Banking on 2025-11-04, and Elavon for Payment Processing on 2025-04-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rockland Trust digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-02 | Rockland Trust | Evaluated | FIS Global | FIS Integrated Banking System (IBS) | Core Banking | ERP Services and Operations |
| 2025-11-04 | Rockland Trust | Evaluated | FIS Global | FIS Horizon | Core Banking | ERP Services and Operations |
| 2025-04-21 | Rockland Trust | Evaluated | Elavon | Elavon | Payment Processing | ERP |
| 2025-03-15 | Rockland Trust | Evaluated |
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Payment Processing | ERP |
| 2025-02-15 | Rockland Trust | Evaluated |
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Core Banking | ERP Services and Operations |
| 2024-07-31 | Rockland Trust | Evaluated |
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Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Rockland Trust Technographics
Rockland Trust is a Banking and Financial Services organization based in United States,
with around 1700 employees and annual revenues of $500.0 million.
Rockland Trust operates a diverse technology stack with applications such as
FIS Horizon, LivePerson Conversational Cloud and DocuSign eSignature,
covering areas like Core Banking, Chatbots and Conversational AI and Digital Signing.
Rockland Trust has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, LivePerson and DocuSign.
Rockland Trust recently adopted applications including
DocuSign eSignature in 2023, Feefo Surveys in 2022 and 6sense Account Engagement Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rockland Trust’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rockland Trust’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rockland Trust technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.