Index Living Mall
147 Soi Rama 2 Soi 50, Rama 2 Road Samae Dam Bangkhunthien,
Bangkok, 10150,
Thailand
Bangkok, 10150,
Thailand
66 2 898-6420
Retail
Index Living Mall Technographics
Index Living Mall Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Index Living Mall and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Index Living Mall employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Index Living Mall has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Publitas for Product Information Management in 2022, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Index Living Mall is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Publitas or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Index Living Mall revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Index Living Mall intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Index Living Mall Tech Stack and Enterprise Applications
Index Living Mall Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Index Living Mall deployed Cisco Webex Meetings on its public website to provide embedded conferencing and browser-based meeting access. Cisco Webex Meetings is categorized in the Audio Video and Web Conferencing category and is being used as the site-level conferencing layer.
The implementation leverages core Cisco Webex Meetings capabilities, including video and audio conferencing, screen sharing, meeting recording, and meeting scheduling to enable real-time collaboration without mandatory client installs. The deployment uses Webex cloud-hosted meeting services alongside website-embedded join flows to allow one-click meeting access from public pages.
Operational scope centers on the corporate website as the primary access point, supporting both external customer interactions and internal collaboration across corporate teams. Index Living Mall, a Thailand retail company, aligns the Cisco Webex Meetings deployment with cross-functional collaboration needs in customer engagement, corporate communications, and remote coordination.
Governance for the deployment includes configuration of meeting scheduling, access controls, and browser join workflows to align Webex meeting sessions with the website session management and corporate collaboration policies. Cisco Webex Meetings is retained as the central Audio Video and Web Conferencing tool for web-embedded conferencing on the Index Living Mall site.
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Collaboration | Collaboration |
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2021 | 2021 |
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Index Living Mall eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Publitas | Legacy | Publitas | Product Information Management | eCommerce | n/a | 2022 | 2022 |
In 2022, Index Living Mall implemented Publitas. Publitas is deployed as a Product Information Management solution on their website to centralize product catalog content and support e-commerce merchandising and digital catalog publishing. The implementation targets the retailer's e-commerce, merchandising, and marketing functions for online product presentation and catalog-driven campaigns.
Implementation scope included standard Product Information Management capabilities such as structured product data modeling, digital asset management, content enrichment workflows, and publication pipelines for web-ready catalogs using Publitas' digital catalog and web publication features. Operational coverage focuses on the corporate e-commerce platform and site content updates, with merchandising teams managing product attributes and marketing controlling campaign content and publication approvals. Governance emphasized editorial workflows and content stewardship to maintain catalog consistency and synchronized web publication.
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Index Living Mall CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Index Living Mall implemented Hotjar as part of its Customer Experience tooling on the company website to capture visitor behavior and onsite feedback. The Hotjar deployment used behavioral analytics capabilities, including session recordings, heatmaps, conversion funnel visualization, and on-page feedback widgets to support web UX analysis and customer-facing content optimization. Index Living Mall Hotjar Customer Experience implementation focused on page-level instrumentation to surface usability issues and inform merchandising and e-commerce content decisions.
Operational coverage was the public website, with captured data consumed by digital experience, marketing, and e-commerce teams to guide prioritization of UX and conversion improvements. Technical configuration centered on client-side Hotjar script embedding and event tagging to populate session and funnel data feeds, with an event taxonomy applied for consistent behavioral analysis. Governance and rollout were managed internally by web operations and analytics stakeholders, aligning Hotjar-derived insights with existing customer experience workflows.
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Index Living Mall ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Index Living Mall PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Index Living Mall IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Index Living Mall
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Index Living Mall Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Index Living Mall IT executives and key decision makers. This section highlights Index Living Mall's latest recorded technology evaluations, including Diebold Nixdorf TP.net POS for Point Of Sale on 2026-08-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Index Living Mall digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-08-27 | Index Living Mall | Evaluated | Diebold Nixdorf | Diebold Nixdorf TP.net POS | Point Of Sale | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Index Living Mall Technographics
Index Living Mall is a Retail organization based in Thailand,
with around 4500 employees and annual revenues of $320.0 million.
Index Living Mall operates a diverse technology stack with applications such as
Cisco Webex Meetings, Publitas and Hotjar,
covering areas like Audio Video and Web Conferencing, Product Information Management and Customer Experience.
Index Living Mall has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Publitas and Contentsquare.
Index Living Mall recently adopted applications including
Publitas in 2022, Pathwire MailJet in 2022 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Index Living Mall’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Index Living Mall’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Index Living Mall technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.