INDIGO Group
Tour Voltaire, 1 place des Degrés,
La Defense, 92919,
France
La Defense, 92919,
France
33 810 26 30 00
Transportation
INDIGO Group Technographics
INDIGO Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by INDIGO Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14500 INDIGO Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that INDIGO Group has purchased the following applications: Microsoft 365 for Collaboration in 2017, IFS Customer Engagement for Customer Engagement in 2015, Pathwire MailJet for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems INDIGO Group is running and its propensity to invest more and deepen its relationship with Microsoft , IFS , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing INDIGO Group revenues, which have grown to $1.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for INDIGO Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
INDIGO Group Tech Stack and Enterprise Applications
INDIGO Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, INDIGO Group implemented Microsoft 365 for Collaboration. The deployment established Microsoft 365 as the organization wide collaboration platform for the French transportation operator.
Configuration focused on core Microsoft 365 Collaboration capabilities, using Exchange Online for corporate email, SharePoint for document and intranet content management, Microsoft Teams for meetings and chat, and OneDrive for personal file sync and sharing. These functional modules were aligned with collaboration workflows typical for enterprise communication, document lifecycle management, and knowledge sharing.
The implementation covered corporate and site operations in France and was provisioned to serve roughly 14,500 employees across INDIGO Group, with Microsoft 365 elements surfaced on the company website. Governance aligned with standard collaboration controls for identity and access management, content permissions, and information classification to support corporate and operational teams within the transportation business.
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INDIGO Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Customer Engagement | Customer Engagement | CRM | n/a | 2015 | 2015 |
In 2015, INDIGO Group implemented IFS Customer Engagement to transform its UK service center and centralize Customer Engagement capabilities for its customer service operations. The IFS Customer Engagement deployment was positioned to deliver an omni-channel contact center and CRM functionality that establishes a 360-degree view of the customer across channels.
Indigo Parking’s UK operation manages 5,500 car parks in over 750 cities, and the implementation targeted the UK service center that supports healthcare, local authorities, rail, education, retail and property sector customers. Prior to the deployment the UK call center relied on a basic telephony system and agents frequently navigated multiple systems depending on channel, creating a need for unified customer records and consolidated case handling.
Implementation focused on contact center orchestration and case management within IFS Customer Engagement, bringing omni-channel routing, centralized customer profiles, and unified interaction history into a single application layer. The deployment aligned Customer Engagement functionality with frontline service teams, enabling consistent handling of requests originating from voice, email and other channels, and reducing dependence on channel-specific point solutions.
Operational rollout was centered on the UK service center and its customer service workforce, with configuration directed at standardizing workflows across the diverse sectors Indigo serves. The IFS Customer Engagement implementation supported Indigo’s objective to take the next step in advancing the management of its customer services by consolidating interaction handling and presenting a single customer view to agents.
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Customer Support | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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INDIGO Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire MailJet | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, INDIGO Group implemented Pathwire MailJet for Transactional Email to support customer-facing email flows delivered via their website. The implementation uses Pathwire MailJet as the primary transactional email engine for website-originated messages, positioning Pathwire MailJet to handle automated notifications, account communications, and other event-driven messaging tied to online interactions.
Configuration focused on standard Transactional Email capabilities including template management, SMTP relay and REST API delivery, recipient suppression controls, and deliverability monitoring. Pathwire MailJet was configured to manage template versioning and dynamic content within the email payload, enabling consistent branding and personalization for website-triggered transactions.
Operational ownership was aligned with the digital and customer experience teams responsible for the website, centralizing message templates and delivery rules inside Pathwire MailJet. Governance emphasized template lifecycle and compliance with suppression lists, while the deployment scope remained concentrated on the public website's transactional messaging rather than broad cross-enterprise email marketing functions.
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INDIGO Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at INDIGO Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Apps Being Evaluated by INDIGO Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from INDIGO Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the INDIGO Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD INDIGO Group Technographics
INDIGO Group is a Transportation organization based in France,
with around 14500 employees and annual revenues of $1.14 billion.
INDIGO Group operates a diverse technology stack with applications such as
Microsoft 365, IFS Customer Engagement and Pathwire MailJet,
covering areas like Collaboration, Customer Engagement and Transactional Email.
INDIGO Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, IFS and Sinch.
INDIGO Group recently adopted applications including
Salesforce Sales Cloud in 2021, Uberall Listings in 2020 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of INDIGO Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates INDIGO Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete INDIGO Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.