Indochino
375 Water Street Suite 403,
Vancouver, V6B 5C6, BC,
Canada
Vancouver, V6B 5C6, BC,
Canada
1 855-334-0788
Consumer Packaged Goods
Indochino Technographics
Indochino Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Indochino and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Indochino employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Indochino has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2014, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Indochino is running and its propensity to invest more and deepen its relationship with Intuit , Stripe , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Indochino revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Indochino intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Indochino Tech Stack and Enterprise Applications
Indochino ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2014 | 2014 |
In 2014, Indochino implemented Intuit Quickbooks Enterprise as its ERP Financial backbone for core accounting and transactional finance. The deployment supported Indochino, a Canada based consumer packaged goods company of about 100 employees and approximately 15,000,000 in revenue. The initiative focused on centralizing financial records and establishing a single system of record for general ledger and transactional posting.
Intuit Quickbooks Enterprise configuration centered on typical ERP Financial capabilities, including General Ledger, Accounts Payable, Accounts Receivable, inventory control for finished goods and raw materials, and financial reporting. Workflows were aligned to order to cash and procure to pay processes common to CPG businesses, with automated invoicing, accounts payable approval routing, and period close procedures. The implementation included chart of accounts standardization and ledgers tailored to retail and wholesale revenue streams.
Operational coverage concentrated on the companys finance and accounting teams across Canadian operations, with a phased roll out to synchronize month end close and reporting cadence. Governance controls emphasized role based access, approval workflows, and audit trails for transactional posting and inventory valuation. The deployment produced exportable financial reports and data extracts to support downstream analytics and reporting workflows.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2021 | 2021 |
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Indochino AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Indochino deployed Zendesk Chat on its website. Indochino uses Zendesk Chat in the Chatbots and Conversational AI category to support customer service and online sales functions through an embedded web chat widget.
The Zendesk Chat deployment is implemented as a site wide web chat widget providing real time messaging, proactive greetings, chat routing to agent workspaces, and transcript capture to enable follow up and case continuity. Operational scope centers on customer service and e-commerce teams handling web initiated conversations, with configuration focused on agent console orchestration and conversational workflow management. Governance emphasized standardizing agent response guidelines, escalation paths, and chat handling procedures to fold live conversations into existing support processes.
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Indochino Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Indochino implemented Microsoft 365 to standardize collaboration and productivity across its organization, and the company is using Microsoft 365 on their website. This deployment positioned Microsoft 365 as the primary Collaboration platform for email, document authoring, and team communication at Indochino.
The implementation centered on core Microsoft 365 capabilities, including Exchange Online for corporate email, SharePoint Online for content management and intranet pages, OneDrive for user file sync, Microsoft Teams for real-time messaging and meetings, and the Office applications for document creation. Administrative control was implemented through a centralized Microsoft 365 tenant model, with identity and access governance aligned to Azure Active Directory driven provisioning and group-based access controls, enabling standard collaboration workflows and content sharing across marketing, merchandising, and corporate teams.
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Indochino Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Indochino eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Indochino CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Indochino ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Indochino IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Indochino
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President Operations & Chief Financial Officer | CXO | Finance | |
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Director Finance | Director | Finance | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by Indochino Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Indochino IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Indochino digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Indochino Technographics
Indochino is a Consumer Packaged Goods organization based in Canada,
with around 100 employees and annual revenues of $15.0 million.
Indochino operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Indochino has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Zendesk and Microsoft.
Indochino recently adopted applications including
Klarna Payments in 2021, Amplience in 2021 and Coveo Qubit CommerceAI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Indochino’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Indochino’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Indochino technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.